{"id":9419,"date":"2011-11-03T05:34:38","date_gmt":"2011-11-03T11:34:38","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=9419"},"modified":"2014-10-03T16:29:00","modified_gmt":"2014-10-03T21:29:00","slug":"las-vegas-vacations-how-the-largest-hotel-feels-small","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/","title":{"rendered":"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>About two weeks ago, we went on a family vacation &#8211; <a title=\"we went on a cruise for a family vacation\" href=\"https:\/\/staging.opexlearning.com\/resources\/carnival-cruise-reviews-where-everybody-knows-your-name\/9386\/\">we went on a Carnival Cruise<\/a>. En route to the Long Beach and San Pedro port, we stopped at Las Vegas for the night. <a href=\"https:\/\/www.letsplayslots.com\/vegas-slots\">If you ignore the gambling<\/a>, the permissiveness, and the shear excess of the city, it is really an engineering marvel. That got me thinking: what does it take to operate a mega hotel in Las Vegas? Indeed, how do Mega Hotels manage Hotel Queueing and Waiting Lines?<\/p>\n<p>You can also view all 40+ articles on <a title=\"articles on queueing theory\" href=\"https:\/\/staging.opexlearning.com\/resources\/queueing-theory\/\">Queueing Theory<\/a>.<\/p>\n<p>In the Wall Street Journal <sup class='footnote'><a href='#fn-9419-1' id='fnref-9419-1' onclick='return fdfootnote_show(9419)'>1<\/a><\/sup>, there is a feature on The MGM Grand in Las Vegas, which is the largest &#8211; the biggest hotel &#8211; in the United States. To give you a sense of the magnitude of running this hotel, here are some facts:<\/p>\n<ul>\n<li>The MGM Grand is 18 years old<\/li>\n<li>The MGM Grand has 2,995 Rooms<\/li>\n<li>Over 8,000 employees<\/li>\n<li>Hotel Driveway is 14 lanes wide<\/li>\n<li>70,000 on average enter the front doors daily<\/li>\n<li>The MGM Grand parking lot holds 9,487 cars<\/li>\n<li>370 Housekeepers are employed<\/li>\n<li>The MGM Grand parking lot Valet parked over 1 million cars in 2010<\/li>\n<li>The MGM Grand has 3,000 Pool Deck Chairs<\/li>\n<li>Every 3 days, the MGM Grand produces 886 floral arrangements<\/li>\n<\/ul>\n<p>Do those numbers feel overwhelming? The MGM Grand also thinks so, which is why they have established a number of business processes to make MGM Grand customer experience better by helping the hotel guest feel that the hotel is smaller than it is. In their words,<\/p>\n<blockquote><p>&#8220;The challenge is to cater to everybody without alienating anybody,&#8221; says Mr. Scott Sibella, President and Chief Operating Officer of MGM Grand.<\/p><\/blockquote>\n<p>So, they employ a number of strategies that make their operations feel smaller and they do this in almost every customer touchpoint. They do this through establishing metrics that foster a &#8220;smaller hotel&#8221; feel and also in their hotel layout and design. Here are some:<\/p>\n<h2>Hotel Service Metrics<\/h2>\n<ul>\n<li>Room Service: The MGM Grand helps the customer feel special and fosters a &#8220;small hotel&#8221; psychology by delivering room service within 30 minutes from order to room delivery.<\/li>\n<li>Hotel Maintenance and Facilities Management: Service calls to fix equipment or service other items such as air conditioners or kitchen equipment must be answered within 15 minutes.<\/li>\n<li>Valet Car Delivery: A car must be retrieved every 8 minutes (this would be their <a title=\"Takt Time in Service Operations\" href=\"https:\/\/staging.opexlearning.com\/resources\/takt-time-in-service-operations\/364\/\">Takt Time<\/a>).<\/li>\n<li>Housecleaning: Each room must be cleaned within 30 minutes of Guest checkout.<\/li>\n<\/ul>\n<h2>Hotel Management: Queueing and Waiting Lines<\/h2>\n<p>Contrary to traditional queueing theory of implementing a strategy of a Single Queue but with Multiple Servers, the MGM Grand Hotel has implemented 36 smaller lines and 36 front desk staff to help guest check-in.<\/p>\n<p>In their words,<\/p>\n<blockquote><p>For years, hotel guests stood in two long, snaking lines to check in. Now, on busy days, there are 36 small lines, one in front of each front-desk worker. Guests &#8220;are third, not 23rd,&#8221; says Shawna Cabrera, front desk manager. &#8220;There&#8217;s the perception that they&#8217;re going to get through quickly.&#8221;<\/p><\/blockquote>\n<p>So, the MGM Grand is employing an old tactic from <a title=\"psychology of waiting lines, queueing psychology\" href=\"https:\/\/staging.opexlearning.com\/resources\/psychology-of-queueing-disneyland\/372\/\">Psychology of Waiting Lines<\/a>.<\/p>\n<p>Below are some pictures that shed light on the above facts about MGM Grand:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9421 aligncenter\" title=\"las-vegas-vacations-1\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-1.jpg\" alt=\"\" width=\"604\" height=\"376\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-1.jpg 604w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-1-600x374.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-1-300x186.jpg 300w\" sizes=\"(max-width: 604px) 100vw, 604px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9422\" title=\"las-vegas-vacations-2\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-2.jpg\" alt=\"\" width=\"591\" height=\"390\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-2.jpg 591w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-2-300x197.jpg 300w\" sizes=\"(max-width: 591px) 100vw, 591px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9423\" title=\"las-vegas-vacations-3\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-3.jpg\" alt=\"\" width=\"589\" height=\"362\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-3.jpg 589w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-3-300x184.jpg 300w\" sizes=\"(max-width: 589px) 100vw, 589px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9424\" title=\"las-vegas-vacations-4\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-4.jpg\" alt=\"\" width=\"491\" height=\"408\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-4.jpg 491w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-4-300x249.jpg 300w\" sizes=\"(max-width: 491px) 100vw, 491px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9425\" title=\"las-vegas-vacations-5\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-5.jpg\" alt=\"\" width=\"534\" height=\"364\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-5.jpg 534w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-5-300x204.jpg 300w\" sizes=\"(max-width: 534px) 100vw, 534px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9426\" title=\"las-vegas-vacations-6\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-6.jpg\" alt=\"\" width=\"540\" height=\"357\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-6.jpg 540w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-6-300x198.jpg 300w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9427\" title=\"las-vegas-vacations-7\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-7.jpg\" alt=\"\" width=\"543\" height=\"389\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-7.jpg 543w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-7-300x214.jpg 300w\" sizes=\"(max-width: 543px) 100vw, 543px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9428\" title=\"las-vegas-vacations-8\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg\" alt=\"\" width=\"537\" height=\"383\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg 537w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8-300x213.jpg 300w\" sizes=\"(max-width: 537px) 100vw, 537px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9429\" title=\"las-vegas-vacations-9\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-9.jpg\" alt=\"\" width=\"548\" height=\"382\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-9.jpg 548w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-9-300x209.jpg 300w\" sizes=\"(max-width: 548px) 100vw, 548px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9430\" title=\"las-vegas-vacations-10\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-10.jpg\" alt=\"\" width=\"516\" height=\"353\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-10.jpg 516w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-10-300x205.jpg 300w\" sizes=\"(max-width: 516px) 100vw, 516px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9431\" title=\"las-vegas-vacations-11\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-11.jpg\" alt=\"\" width=\"536\" height=\"374\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-11.jpg 536w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-11-300x209.jpg 300w\" sizes=\"(max-width: 536px) 100vw, 536px\" \/><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-9432\" title=\"las-vegas-vacations-12\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-12.jpg\" alt=\"\" width=\"557\" height=\"368\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-12.jpg 557w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-12-300x198.jpg 300w\" sizes=\"(max-width: 557px) 100vw, 557px\" \/><\/p>\n<div class='footnotes' id='footnotes-9419'>\n<div class='footnotedivider'><\/div>\n<ol>\n<li id='fn-9419-1'> http:\/\/online.wsj.com\/article\/SB10001424053111903791504576584944173766266.html <span class='footnotereverse'><a href='#fnref-9419-1'>&#8617;<\/a><\/span><\/li>\n<\/ol>\n<\/div>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>About two weeks ago, we went on a family vacation &#8211; we went on a Carnival Cruise. En route to the Long Beach and San Pedro port, we stopped at Las Vegas for the night. If you ignore the gambling, the permissiveness, and the shear excess of the city, it is really an engineering marvel. [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":9428,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[29],"tags":[641,643,642,640],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managing Hotel Waiting Lines: How One Big Hotel Feels Small<\/title>\n<meta name=\"description\" content=\"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small - learn how to manage the emotion using queueing methods.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Hotel Waiting Lines: How One Big Hotel Feels Small\" \/>\n<meta property=\"og:description\" content=\"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small - learn how to manage the emotion using queueing methods.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2011-11-03T11:34:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-10-03T21:29:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"537\" \/>\n\t<meta property=\"og:image:height\" content=\"383\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/\",\"name\":\"Managing Hotel Waiting Lines: How One Big Hotel Feels Small\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg\",\"datePublished\":\"2011-11-03T11:34:38+00:00\",\"dateModified\":\"2014-10-03T21:29:00+00:00\",\"author\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\"},\"description\":\"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small - learn how to manage the emotion using queueing methods.\",\"breadcrumb\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#primaryimage\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg\",\"contentUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg\",\"width\":537,\"height\":383,\"caption\":\"las vegas hotel waiting time management\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Queueing Theory\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/queueing-theory-posts\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/\",\"name\":\"OpEx Learning\",\"description\":\"Lean Six Sigma. Simplified.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\",\"name\":\"Uday Kawar\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Managing Hotel Waiting Lines: How One Big Hotel Feels Small","description":"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small - learn how to manage the emotion using queueing methods.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Managing Hotel Waiting Lines: How One Big Hotel Feels Small","og_description":"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small - learn how to manage the emotion using queueing methods.","og_url":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/","og_site_name":"OpEx Learning","article_publisher":"https:\/\/www.facebook.com\/get.shmula","article_published_time":"2011-11-03T11:34:38+00:00","article_modified_time":"2014-10-03T21:29:00+00:00","og_image":[{"width":537,"height":383,"url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg","type":"image\/jpeg"}],"author":"Uday Kawar","twitter_card":"summary_large_image","twitter_creator":"@shmula","twitter_site":"@shmula","twitter_misc":{"Written by":"Uday Kawar","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/","url":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/","name":"Managing Hotel Waiting Lines: How One Big Hotel Feels Small","isPartOf":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#primaryimage"},"image":{"@id":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg","datePublished":"2011-11-03T11:34:38+00:00","dateModified":"2014-10-03T21:29:00+00:00","author":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd"},"description":"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small - learn how to manage the emotion using queueing methods.","breadcrumb":{"@id":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#primaryimage","url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg","contentUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/las-vegas-vacations-8.jpg","width":537,"height":383,"caption":"las vegas hotel waiting time management"},{"@type":"BreadcrumbList","@id":"https:\/\/staging.opexlearning.com\/resources\/las-vegas-vacations-how-the-largest-hotel-feels-small\/9419\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.opexlearning.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Queueing Theory","item":"https:\/\/staging.opexlearning.com\/resources\/queueing-theory-posts\/"},{"@type":"ListItem","position":3,"name":"Managing Hotel Waiting Lines: How One Massive Hotel Feels Small"}]},{"@type":"WebSite","@id":"https:\/\/staging.opexlearning.com\/resources\/#website","url":"https:\/\/staging.opexlearning.com\/resources\/","name":"OpEx Learning","description":"Lean Six Sigma. Simplified.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd","name":"Uday Kawar"}]}},"_links":{"self":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/9419"}],"collection":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/users\/12327"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/comments?post=9419"}],"version-history":[{"count":0,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/9419\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media\/9428"}],"wp:attachment":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media?parent=9419"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/categories?post=9419"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/tags?post=9419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}