{"id":9411,"date":"2011-11-02T05:20:24","date_gmt":"2011-11-02T11:20:24","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=9411"},"modified":"2014-10-20T20:12:09","modified_gmt":"2014-10-21T01:12:09","slug":"call-center-services-delight-the-customer","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/call-center-services-delight-the-customer\/9411\/","title":{"rendered":"Good Customer Service Examples &#8211; Chat from Amazon"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p><a title=\"another example of good customer service\" href=\"https:\/\/staging.opexlearning.com\/resources\/what-is-good-customer-service\/9506\/\">Great customer service<\/a> is becoming more and more common as companies become more and more aware that investing in great customer experiences is actually good for business. But, it&#8217;s rare that a great customer service experience becomes viral and brings incredible goodwill and public relation for the company involved.<\/p>\n<p>A customer named Brian serving a humanitarian mission in Tanzania got on a customer service live chat with an Amazon agent. Brian shared with the chat agent that USPS had lost his books and was wondering if he could reorder those same books. To his surprise, the Amazon live chat agent offered to send him his order AND also refund his money back to him.<\/p>\n<p>Brian&#8217;s response?<\/p>\n<p>He said the to chat agent &#8220;You are rocking my world right now. Can I post this chat on Reddit?&#8221;<\/p>\n<p>Well, that&#8217;s exactly what Brian did. He posted the image of his chat on the social site Reddit and it got over 1200 positive votes, over 500 comments, and the attention of everybody on Twitter and got the attention of CBS, ABC, Huffingtonpost, and others.<\/p>\n<p>Yes, a simple chat image.<\/p>\n<p>But, a great customer experience where the chat agent recovered a <a title=\"recover loyalty, customer service\" href=\"https:\/\/staging.opexlearning.com\/resources\/goodbye-customer-loyalty-costs-complexity-and-recovery\/1429\/\">bad customer experience<\/a> beautifully.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-9414 \" title=\"good customer service example\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/customer-experience-call-center-chat.jpg\" alt=\"customer service software\" width=\"802\" height=\"335\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/customer-experience-call-center-chat.jpg 1587w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/customer-experience-call-center-chat-600x251.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/customer-experience-call-center-chat-300x125.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/customer-experience-call-center-chat-1024x427.jpg 1024w\" sizes=\"(max-width: 802px) 100vw, 802px\" \/><\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Great customer service is becoming more and more common as companies become more and more aware that investing in great customer experiences is actually good for business. But, it&#8217;s rare that a great customer service experience becomes viral and brings incredible goodwill and public relation for the company involved. A customer named Brian serving a [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":9412,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[138],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Good Customer Service Examples - Chat from Amazon<\/title>\n<meta name=\"description\" content=\"An Amazon live chat agent recovered a customer&#039;s bad experience and made it into a viral sensation - good customer service examples\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Good Customer Service Examples - Chat from Amazon\" \/>\n<meta property=\"og:description\" content=\"An Amazon live chat agent recovered a customer&#039;s bad experience and made it into a viral sensation - good customer service examples\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/call-center-services-delight-the-customer\/9411\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2011-11-02T11:20:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-10-21T01:12:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/call-center-chat-agent.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"429\" \/>\n\t<meta property=\"og:image:height\" content=\"314\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/call-center-services-delight-the-customer\/9411\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/call-center-services-delight-the-customer\/9411\/\",\"name\":\"Good Customer Service Examples - 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