{"id":9383,"date":"2011-10-25T05:36:02","date_gmt":"2011-10-25T11:36:02","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=9383"},"modified":"2014-10-03T15:58:20","modified_gmt":"2014-10-03T20:58:20","slug":"legal-forms-online-service-supply-chain-of-legalzoom","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/legal-forms-online-service-supply-chain-of-legalzoom\/9383\/","title":{"rendered":"Virtual Supply Chain of the Legal Process"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Where&#8217;s my legal stuff?<\/p>\n<p>Yes, even in the industry of law, we ask the fundamental question of &#8220;where&#8217;s my stuff?&#8221;\u00a0You can also view all 40+ articles on <a title=\"articles on queueing theory\" href=\"https:\/\/staging.opexlearning.com\/resources\/queueing-theory\/\">Queueing Theory<\/a>.<\/p>\n<p>Similar to the supply chain and service chain of\u00a0<a title=\"iphone supply chain\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-apple-iphone-supply-chain\/304\/\">iPhone Supply Chain<\/a>,\u00a0<a title=\"order pipeline of events\" href=\"https:\/\/staging.opexlearning.com\/resources\/traceability-visibility-order-pipeline-of-events\/279\/\">Order Pipeline of Events<\/a>, the\u00a0<a title=\"pizza supply chain\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-pizza-supply-chain\/460\/\">Pizza Supply Chain<\/a>,\u00a0<a title=\"ecommerce supply chain\" href=\"https:\/\/staging.opexlearning.com\/resources\/click-to-ship-delivery-process-times\/175\/\">Ecommerce Supply Chain<\/a>, the\u00a0<a title=\"domino's pizza supply chain\" href=\"https:\/\/staging.opexlearning.com\/resources\/strategic-supply-chain-dominos-pizza-online\/9243\/\">Domino&#8217;s Pizza Supply Chain<\/a>, the\u00a0<a title=\"bmw supply chain\" href=\"https:\/\/staging.opexlearning.com\/resources\/a-delightful-and-fun-supply-chain\/2116\/\">BMW Supply Chain<\/a>, \u00a0the\u00a0<a title=\"pharmaceutical supply chain\" href=\"https:\/\/staging.opexlearning.com\/resources\/pharmaceutical-supply-chain-things-you-didnt-know\/8503\/\">Pharmaceutical Supply Chain<\/a>, the <a title=\"iphone 4s\" href=\"https:\/\/staging.opexlearning.com\/resources\/wait-time-iphone-4s-fedex-tracker\/9365\/\">iPhone 4S and Fedex Tracker<\/a>, and even the\u00a0<a title=\"white truffle supply chain\" href=\"https:\/\/staging.opexlearning.com\/resources\/white-truffle\/7335\/\">Supply Chain of the White Truffle Mushroom<\/a>\u00a0&#8211; we ask a similar question for legal documents &#8211; Where is my stuff? When will my work be done? What is expected of me?<\/p>\n<p>And, we know that informing the client or the customer helps him or her to feel as if the waiting isn&#8217;t so bad. That&#8217;s a fundamental law of <a title=\"queueing psychology\" href=\"https:\/\/staging.opexlearning.com\/resources\/queueing-psychology-unexplained-flight-delays\/8666\/\">queueing\u00a0psychology<\/a>.<\/p>\n<p>I recently incorporated a company using Legalzoom. Legal work is very complicated, as can be read on this article on <a title=\"lean and the law\" href=\"https:\/\/staging.opexlearning.com\/resources\/process-improvement-legal-industry-improving-practice-of-law\/9194\/\" target=\"_blank\">Lean and the Law<\/a>. But, what makes it less complicated is informing the customer where they are in the process &#8211; in the service process. That&#8217;s what Legalzoom does incredibly well.<\/p>\n<p>What makes legal work complicated, in general, are the following:<\/p>\n<ol>\n<li>A lot of stakeholders involved, which leads to waiting.<\/li>\n<li>Many stakeholders means there are several hand-offs. Hand-offs leads to defects.<\/li>\n<li>Hand-offs involves communication and there is very little of it in the legal industry. In other words, the client or the customer is almost always in the dark.<\/li>\n<\/ol>\n<p>And, we know, that a supply chain or a service chain with little or almost no information flow is a poor one.<\/p>\n<p>Having said that, now take a look at Legalzoom&#8217;s information flow &#8211; their attempt at keeping me, the client, up-to-date on where my service is in the order pipeline of events:<\/p>\n<ul>\n<li>Check to see if Limited Liability Corporation (LLC) name is available<\/li>\n<li>Awaiting signatures from me, which I had to FAX to Legalzoom<\/li>\n<li>Signature received<\/li>\n<li>Application sent to the state in which my LLC filing was made<\/li>\n<li>Awaiting for the state to approve my filing<\/li>\n<li>Notification that the state approved my filing<\/li>\n<li>Processing final documents for review<\/li>\n<li>Awaiting approval from me<\/li>\n<li>Approved<\/li>\n<\/ul>\n<div>Those are a lot of potentially error-prone steps. But, Legalzoom does an amazing job in keeping me informed of where my service is at any point in time.<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-9384 aligncenter\" title=\"legal-forms-online-legalzoom\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/legal-forms-online-legalzoom.jpg\" alt=\"online legal forms\" width=\"622\" height=\"423\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/legal-forms-online-legalzoom.jpg 622w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/legal-forms-online-legalzoom-600x408.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/10\/legal-forms-online-legalzoom-300x204.jpg 300w\" sizes=\"(max-width: 622px) 100vw, 622px\" \/><\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Where&#8217;s my legal stuff? Yes, even in the industry of law, we ask the fundamental question of &#8220;where&#8217;s my stuff?&#8221;\u00a0You can also view all 40+ articles on Queueing Theory. Similar to the supply chain and service chain of\u00a0iPhone Supply Chain,\u00a0Order Pipeline of Events, the\u00a0Pizza Supply Chain,\u00a0Ecommerce Supply Chain, the\u00a0Domino&#8217;s Pizza Supply Chain, the\u00a0BMW Supply Chain, [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":9385,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[29],"tags":[641,643,642,640],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Virtual Supply Chain of the Legal Process<\/title>\n<meta name=\"description\" content=\"Legal forms online is a complicated service chain. 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