{"id":9194,"date":"2011-08-31T05:54:38","date_gmt":"2011-08-31T11:54:38","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=9194"},"modified":"2017-07-27T13:42:40","modified_gmt":"2017-07-27T18:42:40","slug":"process-improvement-legal-industry-improving-practice-of-law","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/process-improvement-legal-industry-improving-practice-of-law\/9194\/","title":{"rendered":"Process Improvement in the Legal Industry: Improving the Practice of Law"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>We are pleased to have a guest post today by my very good friend, Eric Myers. Eric shares his thoughts about Lean and Six Sigma in the practice of law, a service operation and how to best meet the demands of efficient delivery of legal services, lower costs, budget predictability, quality work, and value for fees. Enjoy his article, but first a little bit about Eric Myers.<\/p>\n<p><em>Eric is a lawyer by trade. He is the proud parent of 4 children and the husband of Kari. He is a long-time student of Wing Chun Kung Fu and is the co-author of Wing Chun Jo Fen, along with Grandmasters Ip Ching and Ron Heimberger. Like most lean practitioners, he is a student and does not claim to be an expert, but would love to have conversations about reducing waste in the craft of law.<\/em><\/p>\n<p><em>[These are my personal views and not those of my employer or previous employers and should be understood solely as my personal views. Furthermore, all people and events portrayed in this article are purely fictional and any resemblance to any person real or imagined is coincidence. ]<\/em><\/p>\n<div align=\"center\">\r\n<table border=\"1\" cellpadding=\"5\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<h3 style=\"text-align: center;\"><strong>Other 7 Wastes Articles<\/strong><\/h3>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/staging.opexlearning.com\/resources\/download-7-wastes\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13652\" title=\"download 7 wastes ebook for free\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/05\/wastes3d-730x1024.png\" alt=\"get ebook download of lean 7 wastes\" width=\"197\" height=\"276\" \/><\/a>\r\n<p style=\"text-align: center;\"><a title=\"free download of 7 wastes ebook\" href=\"https:\/\/staging.opexlearning.com\/resources\/download-7-wastes\/\">Get the 7 Wastes eBook FREE<\/a><\/p>\r\n<\/td>\r\n<td>\r\n<ul>\r\n\t<li><a title=\"improving a process that shouldn't exist is the biggest waste of all\" href=\"https:\/\/staging.opexlearning.com\/resources\/purpose-and-process\/8326\/\">Don't Improve a Process That Shouldn't Exist<\/a><\/li>\r\n\t<li><a title=\"overproduction and environment\" href=\"https:\/\/staging.opexlearning.com\/resources\/overprodution-7-wastes-an-environmental-perspective\/2135\/\">Overproduction and the Environment<\/a><\/li>\r\n\t<li><a title=\"7 wastes of law and the legal industry\" href=\"https:\/\/staging.opexlearning.com\/resources\/process-improvement-legal-industry-improving-practice-of-law\/9194\/\">7 Wastes and the Practice of Law<\/a><\/li>\r\n\t<li><a title=\"7 wastes of software engineering\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-of-software-engineering\/2190\/\">7 Wastes of Software Development<\/a><\/li>\r\n\t<li><a title=\"environment 7 wastes in lean\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-and-environmental-impact\/2196\/\">7 Wastes and the Environment<\/a><\/li>\r\n\t<li><a title=\"7 wastes in an office environment\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-and-the-office\/2203\/\">7 Wastes in the Office<\/a><\/li>\r\n\t<li><a title=\"7 wastes for a call center\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-of-contact-call-center\/2254\/\">7 Wastes in a Call Center<\/a><\/li>\r\n\t<li><a title=\"affiliate marketing using lean 7 wastes\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-of-affiliate-marketing\/2362\/\">7 Wastes in Affiliate Marketing<\/a><\/li>\r\n\t<li><a title=\"paid search marketing 7 wastes using lean\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-of-paid-search-marketing\/2376\/\">7 Wastes of Paid Search Marketing<\/a><\/li>\r\n\t<li><a title=\"wastes hide, how to see\" href=\"https:\/\/staging.opexlearning.com\/resources\/waste-hides-in-plain-sight\/3014\/\">Wastes Hide in Plain Sight<\/a><\/li>\r\n\t<li><a title=\"lean for human resources, 7 wastes identified\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-of-human-resources-hr\/3045\/\">7 Wastes of Human Resources<\/a><\/li>\r\n\t<li><a title=\"how the 7 wastes are related\" href=\"https:\/\/staging.opexlearning.com\/resources\/toyota-7-wastes-symbiotic-relationship\/8303\/\">Symbiotic Relationship between 7 Wastes<\/a><\/li>\r\n\t<li><a title=\"how osama bin laden explains 7 wastes really good\" href=\"https:\/\/staging.opexlearning.com\/resources\/10-things-osama-bin-laden-in-common-7-wastes-lean\/8551\/\">Osama Bin Laden and the 7 Wastes<\/a><\/li>\r\n\t<li><a title=\"information overload is a type of waste\" href=\"https:\/\/staging.opexlearning.com\/resources\/information-overload-waste-of-overprocessing-overproduction\/8760\/\">Information Overload is Waste<\/a><\/li>\r\n\t<li><a title=\"waste of overprocessing is everywhere you look\" href=\"https:\/\/staging.opexlearning.com\/resources\/waste-overprocessing-everywhere\/14376\/\">Overprocessing is Everywhere<\/a><\/li>\r\n\t<li><a title=\"what are the wastes in product development process\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-of-product-development\/2504\/\">7 Wastes of Product Development<\/a><\/li>\r\n\t<li><a title=\"medical billing 7 wastes\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-seven-wastes-of-medical-billing\/2470\/\">7 Wastes of Medical Billing<\/a><\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n&nbsp;\n<p>The Law is a craft.\u00a0 It is part art and part manufacturing.\u00a0 It cannot be treated solely as manufacturing; it is not solely amenable to engineered process.\u00a0 It requires judgment and creativity.\u00a0 But the problem is that it is often treated as if it were fine art\u201das if its product were inspired solely by the muses.\u00a0 The truth is it is a craft and encompasses both art and science, both intuitive leaps and methodical processes.<\/p>\n<h2>A Preliminary Observation<\/h2>\n<p>Waste is anything that does not produce value for the customer.\u00a0 Thus, the obvious place to start is by determining what the client wants\u201dwhat the value is.\u00a0 That seems simple enough.\u00a0 But it can be a moving target.\u00a0 Litigation is sometimes likened to war presumably because of its uncertainty and its economic and emotional costs.\u00a0 And like war, the best plan can go out the door when the first bullet flies.\u00a0 What a customer wants is not necessarily a static thing.\u00a0 To further confound the matter, what the customer says they want is not always what they really want and it can take a good deal of skill to help the customer see that.<\/p>\n<p>Thus, it may be that the greatest wastes come from not being really clear about what the customer wants and making sure that objective remains clear in the controlled chaos of legal practice.<\/p>\n<h2>Defect<\/h2>\n<p>While some defects may come from lack of skill, others come from solving the problem that fits the tools rather than the actual problem facing the customer.\u00a0 Attorneys are people\u201ddespite what some people think\u201dand we sometimes answer the question we have the tools to answer rather than the question the client needs answered.\u00a0 This pitfall is documented (see Tversky and Kahneman&#8217;s work) and it is no surprise that it crops up in the high pressure, high dollar arena of law, where the stakes increase the desire for certainty.<\/p>\n<p>For example, I have caught myself in the middle of a brief subtly, but unintentionally, changing the question I set out to answer because it is easier to answer under the current state of the law.\u00a0 If I don&#8217;t commit my hypothesis, my question, to paper early on, this waste becomes more likely.<\/p>\n<h2>Wait Time<\/h2>\n<p>When an attorney gets a project, he may know that he has 5 other projects in the pipeline.\u00a0 But if he doesn&#8217;t communicate that to the client then the client only knows\u009d that she is not hearing back from her attorney and she assumes nothing is happening.\u00a0 To add insult to injury, some attorneys charge for the time a client spends finding out where there project is.<\/p>\n<h2>\u00a0Processing<\/h2>\n<p>This may be the most significant of the wastes in legal services because it should be the one that is most easily remedied.\u00a0 There are many steps\u009d in the process of a legal matter that do not appear to add direct value to the customer.\u00a0 There is a lot of passing a document from one person to another and even more looking for documents, looking for that one case where\u00a6\u009d\u00a0 rather than answering the question for the client, negotiating the deal, or litigating.\u00a0 Intentional or not, the failure to systematically learn from previous experience means that knowledge is fragmented and that it is often re-discovered within the same firm.\u00a0 Re-learning what some in the firm already know is a waste.<\/p>\n<p>I had this driven home to me once when I produced documents to an outside counsel.\u00a0 I produced the documents as searchable PDF documents, after having confirmed with the senior counsel on the project that his firm&#8217;s case management software could import the PDF&#8217;s.\u00a0\u00a0 Imagine my reaction when I received a bill that included costs for printing and rescanning those PDF&#8217;s.\u00a0 (The senior attorney was very understanding and worked with me but it was still a waste.)<\/p>\n<h2>Overproduction<\/h2>\n<p>If an associate does legal research and then a senior attorney reviews it there are two choices:\u00a0 the junior associate found what he was supposed to find and so I should not be charged for the senior&#8217;s review\u201dwhich added no value to me as the customer\u201dor the junior associate made a mistake and his supervisor found it\u201din which case I should not be charged for the junior associate&#8217;s time or the defect correction by the supervisor.\u00a0 It is an odd sort of business when I get to charge you for correcting my mistakes.\u00a0 It is a business that thinks I am buying an attorney&#8217;s time, when I am really buying their output, their answer\u201dI just happen to pay measured by the time it took to get the answer.<\/p>\n<p>Don&#8217;t get me wrong.\u00a0 I am all for the apprenticeship training that, at its best, happens in firms.\u00a0 I do not begrudge some extra time for an associate to learn.\u00a0 But charging for both attorneys, that is overproduction.<\/p>\n<h2>Underutilization of People<\/h2>\n<p>I have seen in myself that I often don&#8217;t utilize those around me fully.\u00a0 In large part, because I would rather (apparently) spend the time checking their work than training them systematically so that I can rely on their work and judgment (to the extent allowed by the cannons of ethics of course).\u00a0\u00a0 The I-am-to-busy-to-train virus seems to keep me from fully helping those around me to develop the sort of judgment that could save us both time and perhaps even improve the product for the customer.<\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>We are pleased to have a guest post today by my very good friend, Eric Myers. Eric shares his thoughts about Lean and Six Sigma in the practice of law, a service operation and how to best meet the demands of efficient delivery of legal services, lower costs, budget predictability, quality work, and value for [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":11351,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[281],"tags":[1676,322,1677,1679,1678],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Lean Six Sigma in the Practice of Law - Lean Lawyers<\/title>\n<meta name=\"description\" content=\"Improving the practice of law and the legal industry in general is a big topic that eric myers covers as he discusses the use of lean in law\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lean Six Sigma in the Practice of Law - Lean Lawyers\" \/>\n<meta property=\"og:description\" content=\"Improving the practice of law and the legal industry in general is a big topic that eric myers covers as he discusses the use of lean in law\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/process-improvement-legal-industry-improving-practice-of-law\/9194\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2011-08-31T11:54:38+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2017-07-27T18:42:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/08\/lean-six-sigma-for-law-legal-profession.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"640\" \/>\n\t<meta property=\"og:image:height\" content=\"480\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/process-improvement-legal-industry-improving-practice-of-law\/9194\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/process-improvement-legal-industry-improving-practice-of-law\/9194\/\",\"name\":\"Lean Six Sigma in the Practice of Law - 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