{"id":8890,"date":"2011-07-12T05:29:22","date_gmt":"2011-07-12T11:29:22","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=8890"},"modified":"2014-10-08T12:05:46","modified_gmt":"2014-10-08T17:05:46","slug":"what-is-flow-respect-for-people","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/what-is-flow-respect-for-people\/8890\/","title":{"rendered":"What is Flow and Its Role in the Pillar of Respect for the Human"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Interestingly, the concept of <a title=\"flow are only steps that are value add to the customer\" href=\"https:\/\/staging.opexlearning.com\/resources\/process-improvement-as-entropy-management\/477\/\">Flow<\/a> and the 2nd Pillar in the Toyota Production System, which is &#8220;<a title=\"respect for people is a principle in the toyota production system\" href=\"https:\/\/staging.opexlearning.com\/resources\/respect-for-people-principle-lean-management\/14553\/\">Respect for People<\/a>&#8221; or as I often heard it &#8220;Respect for the Human&#8221; are related. Let me explain.<\/p>\n<p>In Lean, we often talk about flow and often within the context of the five steps that Womack and Jones have proposed:<\/p>\n<ol>\n<li>Specify value from the standpoint of the end customer by product family.<\/li>\n<li>Identify all the steps in the value stream for each product family, eliminating whenever possible those steps that do not create value.<\/li>\n<li>Make the value-creating steps occur in tight sequence so the product will flow smoothly toward the customer.<\/li>\n<li>As flow is introduced, let customers pull value from the next upstream activity.<\/li>\n<li>As value is specified, value streams are identified, wasted steps are removed, and flow and pull are introduced, begin the process again and continue it until a state of perfection is reached in which perfect value is created with no waste.<\/li>\n<\/ol>\n<p>I&#8217;m sure you&#8217;re familiar with the five steps above. But, what the lean community has not articulated is:<\/p>\n<blockquote><p>What is Flow?<\/p><\/blockquote>\n<p>I suppose when we experience flow, we know it. But, it&#8217;s not good enough to say that &#8220;we know it when we see it.&#8221; I admit that I&#8217;m in this camp &#8211; when you experience flow, you really just know it. For example, in a distribution center, flow means that all the conveyor belts are moving, with no interruptions or congestion. Quantifying that scenario is a bit difficult.<\/p>\n<p>I guess we can quantify &#8220;flow&#8221; by the opposite &#8211; How many interruptions were there? The higher that number, then the less likely there was flow.<\/p>\n<p>Well, in a different but related context, <a title=\"flow\" href=\"http:\/\/t.co\/LkFGILQ\" rel=\"nofollow\" class=\"broken_link\">Mihaly Csikszentmihalyi<\/a> explains flow from the perspective of human psychology, not necessarily from the perspective of process.<\/p>\n<p>Below is a chart that he uses to explain flow from the perspective of human development:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-8891 size-full\" title=\"what is flow definition\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/07\/what-is-flow-thumb.jpg\" alt=\"definition of flow from psychology\" width=\"585\" height=\"456\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/07\/what-is-flow-thumb.jpg 585w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/07\/what-is-flow-thumb-300x233.jpg 300w\" sizes=\"(max-width: 585px) 100vw, 585px\" \/><\/p>\n<p><a title=\"flow\" href=\"http:\/\/t.co\/LkFGILQ\" rel=\"nofollow\" class=\"broken_link\">Mihaly Csikszentmihalyi<\/a> argues the following:<\/p>\n<ul>\n<li>when the challenge is high and the skill is high, then one reaches a state of flow.<\/li>\n<li>conversely, when the skill is low and the challenge is low, one reaches a state of apathy.<\/li>\n<li>when the challenge is high but the skill is low, one reaches a state of anxiety.<\/li>\n<li>when the challenge is low but the skill is high, then one reaches a state of relaxation.<\/li>\n<li>when the challenge is moderate but the skill is low, then one reaches a state of worry.<\/li>\n<li>when the skill is moderate and the challenge is low, then one reaches a state of boredom.<\/li>\n<li>when the challenge is high but the skill is moderate, then one reaches a state of arousal.<\/li>\n<li>when the challenge is moderate but the skill is high, then one reaches a state of control.<\/li>\n<\/ul>\n<p>It&#8217;s hard to argue with Csikszentmihalyi&#8217;s chart. In fact, thinking of my own life, I&#8217;ve experienced each of the states mentioned above.<\/p>\n<h2>Respect for People<\/h2>\n<p>In Lean we often reference the 8th waste, which is underutilized people. Related to that is the idea of Respect for People or Respect for the Human, which is a pillar in Lean Manufacturing.<\/p>\n<p>Taking the concept of Respect for the Human and Csikszentmihalyi&#8217;s chart above, it actually makes sense that &#8220;Flow&#8221; is an optimal place for a human to reach. If I&#8217;m making any sense at all, then this means that Respect for the Human is, in fact, a human reaching a state of Flow.<\/p>\n<p>How appropriate indeed.<\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Interestingly, the concept of Flow and the 2nd Pillar in the Toyota Production System, which is &#8220;Respect for People&#8221; or as I often heard it &#8220;Respect for the Human&#8221; are related. Let me explain. In Lean, we often talk about flow and often within the context of the five steps that Womack and Jones have [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":8891,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[16],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Flow and Respect for People<\/title>\n<meta name=\"description\" content=\"Flow in the context of human psychology, is an appropriate way to describe the 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