{"id":8793,"date":"2011-06-22T05:17:17","date_gmt":"2011-06-22T11:17:17","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=8793"},"modified":"2013-07-16T21:28:09","modified_gmt":"2013-07-17T02:28:09","slug":"lean-six-sigma-net-promoter-score-nps-correlation","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/","title":{"rendered":"Net Promoter Score and Six Sigma: A Match Made in Business Heaven"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Net Promoter Score Six Sigma are two methodologies that fit perfectly together. One is meant to measure customer loyalty by identifying the sources of dissatisfaction; the other is a methodology meant to eliminate the root causes of customer dissatisfaction.\u00a0Using the Google Correlate tool, I&#8217;ve been able to see some interesting and sometimes crazy relationships and also validate that I&#8217;m not alone in thinking that NPS and <a title=\"articles on six sigma\" href=\"https:\/\/staging.opexlearning.com\/resources\/six-sigma\/\">Six Sigma<\/a> are a good fit for each other.<\/p>\n<p>Google Correlate is a tool that one can search Keywords on to see what other keywords are searched in conjunction with it and then Google provides the correlation coefficient (R^2) to see how closely the words are searched together.<\/p>\n<p>No, correlation is clearly not causation. The tool simply tells us which keywords are searched together.<\/p>\n<p>So, today, I present Lean Six Sigma and <a title=\"net promoter score, nps\" href=\"https:\/\/staging.opexlearning.com\/resources\/customer-service-a-chance-for-redemption\/1260\/\">Net Promoter Score<\/a>:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-11444\" alt=\"net promoter score six sigma regression\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg\" width=\"731\" height=\"425\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg 731w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1-600x349.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1-300x174.jpg 300w\" sizes=\"(max-width: 731px) 100vw, 731px\" \/><\/p>\n<p>Indeed, correlation is not causation. But, at the same time, it really makes sense to me to see positive correlation between lean six sigma and net promoter score (NPS).<\/p>\n<h2>Wht is the Relationship?<\/h2>\n<p>At bottom, practitioners of lean and six sigma are aiming to create a better customer experience. And, theoretically, the Net Promoter Score (NPS) is a measure claimed by Bain and Company to measure loyalty of customers to a company. The NPS can be measured by one of two questions:<\/p>\n<ul>\n<li>How likely are you to refer (company name or service or product) to a friend in the next (number of months)?<\/li>\n<li>How likely are you to (purchase x product) in the next (number of months)?<\/li>\n<\/ul>\n<p>According to Bain and Satmetrix, the response to those questions on a 1-10 scale gives us a sense of the percentage of Promoters and Detractors and is a predictor of loyalty. If this is true, then the relationship between those who practice lean six sigma are interested in improving the customer experience by reducing the number of detractors.<\/p>\n<p>That makes sense to me. But whether the Net Promoter Score itself is a decent predictor of loyalty is a different topic. I&#8217;m not so sure about that, but the Google correlate data between the keywords &#8220;lean six sigma&#8221; and &#8220;net promoter score&#8221; is interesting.<\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Net Promoter Score Six Sigma are two methodologies that fit perfectly together. One is meant to measure customer loyalty by identifying the sources of dissatisfaction; the other is a methodology meant to eliminate the root causes of customer dissatisfaction.\u00a0Using the Google Correlate tool, I&#8217;ve been able to see some interesting and sometimes crazy relationships and [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":11444,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[664],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Net Promoter Score Six Sigma | Correlation Analysis<\/title>\n<meta name=\"description\" content=\"Net Promoter Score Six Sigma is a perfect fit for each other. Learn how by reading this article.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Net Promoter Score Six Sigma | Correlation Analysis\" \/>\n<meta property=\"og:description\" content=\"Net Promoter Score Six Sigma is a perfect fit for each other. Learn how by reading this article.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2011-06-22T11:17:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2013-07-17T02:28:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"731\" \/>\n\t<meta property=\"og:image:height\" content=\"425\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/\",\"name\":\"Net Promoter Score Six Sigma | Correlation Analysis\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg\",\"datePublished\":\"2011-06-22T11:17:17+00:00\",\"dateModified\":\"2013-07-17T02:28:09+00:00\",\"author\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\"},\"description\":\"Net Promoter Score Six Sigma is a perfect fit for each other. Learn how by reading this article.\",\"breadcrumb\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#primaryimage\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg\",\"contentUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg\",\"width\":731,\"height\":425,\"caption\":\"net promoter score six sigma regression\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Experience\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Net Promoter Score\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/net-promoter-score\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Net Promoter Score and Six Sigma: A Match Made in Business Heaven\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/\",\"name\":\"OpEx Learning\",\"description\":\"Lean Six Sigma. Simplified.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\",\"name\":\"Uday Kawar\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Net Promoter Score Six Sigma | Correlation Analysis","description":"Net Promoter Score Six Sigma is a perfect fit for each other. Learn how by reading this article.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Net Promoter Score Six Sigma | Correlation Analysis","og_description":"Net Promoter Score Six Sigma is a perfect fit for each other. Learn how by reading this article.","og_url":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/","og_site_name":"OpEx Learning","article_publisher":"https:\/\/www.facebook.com\/get.shmula","article_published_time":"2011-06-22T11:17:17+00:00","article_modified_time":"2013-07-17T02:28:09+00:00","og_image":[{"width":731,"height":425,"url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg","type":"image\/jpeg"}],"author":"Uday Kawar","twitter_card":"summary_large_image","twitter_creator":"@shmula","twitter_site":"@shmula","twitter_misc":{"Written by":"Uday Kawar","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/","url":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/","name":"Net Promoter Score Six Sigma | Correlation Analysis","isPartOf":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#primaryimage"},"image":{"@id":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg","datePublished":"2011-06-22T11:17:17+00:00","dateModified":"2013-07-17T02:28:09+00:00","author":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd"},"description":"Net Promoter Score Six Sigma is a perfect fit for each other. Learn how by reading this article.","breadcrumb":{"@id":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#primaryimage","url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg","contentUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2011\/06\/lean-six-sigma-net-promoter-score-nps-image1.jpg","width":731,"height":425,"caption":"net promoter score six sigma regression"},{"@type":"BreadcrumbList","@id":"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-net-promoter-score-nps-correlation\/8793\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.opexlearning.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Customer Experience","item":"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/"},{"@type":"ListItem","position":3,"name":"Net Promoter Score","item":"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/net-promoter-score\/"},{"@type":"ListItem","position":4,"name":"Net Promoter Score and Six Sigma: A Match Made in Business Heaven"}]},{"@type":"WebSite","@id":"https:\/\/staging.opexlearning.com\/resources\/#website","url":"https:\/\/staging.opexlearning.com\/resources\/","name":"OpEx Learning","description":"Lean Six Sigma. Simplified.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd","name":"Uday Kawar"}]}},"_links":{"self":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/8793"}],"collection":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/users\/12327"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/comments?post=8793"}],"version-history":[{"count":0,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/8793\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media\/11444"}],"wp:attachment":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media?parent=8793"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/categories?post=8793"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/tags?post=8793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}