{"id":5450,"date":"2010-10-25T05:50:26","date_gmt":"2010-10-25T12:50:26","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=5450"},"modified":"2016-09-19T12:01:04","modified_gmt":"2016-09-19T17:01:04","slug":"body-language-how-to-build-trust-with-your-face","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/body-language-how-to-build-trust-with-your-face\/5450\/","title":{"rendered":"Body Language Facial Expression Can Build Trust"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Body Language Facial Expression Can Build Trust &#8211; this is something I&#8217;m still learning. We know that <a title=\"happy employees lead to happy customers\" href=\"https:\/\/staging.opexlearning.com\/resources\/unhappy-employees-result-in-unhappy-customers\/3064\/\">happy employees can lead to happy customers<\/a>. So, there&#8217;s a good reason to smile and be happy.<\/p>\n<p>In fact, I&#8217;m trying to smile more often because my face usually looks like this:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-13754\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/09\/sad-pete.png\" alt=\"sad face pete abilla\" width=\"548\" height=\"400\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/09\/sad-pete.png 1405w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/09\/sad-pete-600x438.png 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/09\/sad-pete-300x219.png 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/09\/sad-pete-1024x747.png 1024w\" sizes=\"(max-width: 548px) 100vw, 548px\" \/><\/p>\n<p>So, now you see why I&#8217;m trying to smile more. The crazy thing is that my kids have noticed. I&#8217;ve received comments like:<\/p>\n<ul>\n<li>&#8220;Dad is so happy&#8221;<\/li>\n<li>&#8220;I love you daddy&#8221;<\/li>\n<li>&#8220;I want to be with you daddy all the time because you make me happy&#8221;<\/li>\n<\/ul>\n<p>Okay, I&#8217;m being dramatic. But seriously, my kids have noticed that I&#8217;m smiling more and they are happier because of it.<\/p>\n<p>With any type of organizational change, resistance is often a barrier that creeps into the dynamic. The antidote to resistance is trust. Trust comes from your character, how you present yourself, and what you do &#8211; people will have a sense and perception of who you are that either builds trust or not.<\/p>\n<p>But, our face also plays a part in whether others perceive us to be trustworthy or not.<\/p>\n<p>Princeton University<sup class='footnote'><a href='#fn-5450-1' id='fnref-5450-1' onclick='return fdfootnote_show(5450)'>1<\/a><\/sup> psychologists conducted research on the facial features that build trust and which facial features don&#8217;t build trust.<\/p>\n<p>Below is their facial-trust scale (my term). \u00a0Where do you fit in the scale?<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-5451 aligncenter\" title=\"trust-face-trustworthy-scale\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/trust-face-trustworthy-scale.jpg\" alt=\"trustworthiness scale with your face\" width=\"849\" height=\"149\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/trust-face-trustworthy-scale.jpg 748w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/trust-face-trustworthy-scale-600x105.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/trust-face-trustworthy-scale-300x52.jpg 300w\" sizes=\"(max-width: 849px) 100vw, 849px\" \/><\/p>\n<p>According to the study, these are the facial features that are not perceived as trustworthy:<\/p>\n<ul>\n<li>Low inner eyebrows<\/li>\n<li>Deep indentation above nose, between eyes<\/li>\n<li>Shallow cheekbones<\/li>\n<li>Thin chin<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5452 aligncenter\" title=\"untrustworthy-face\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/untrustworthy-face.jpg\" alt=\"a face that is not trustworthy\" width=\"391\" height=\"355\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/untrustworthy-face.jpg 391w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/untrustworthy-face-300x272.jpg 300w\" sizes=\"(max-width: 391px) 100vw, 391px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.amazon.com\/gp\/product\/1883536367?ie=UTF8&#038;ref_=pd_sim_b_3&#038;linkCode=shr&#038;camp=213733&#038;creative=393189&#038;tag=sixsigma09-20\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5459 aligncenter\" title=\"unmasking-the-face-a-guide-to-recognizing-emotions-from-facial-expressions\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/unmasking-the-face-a-guide-to-recognizing-emotions-from-facial-expressions.jpg\" alt=\"\" width=\"537\" height=\"201\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/unmasking-the-face-a-guide-to-recognizing-emotions-from-facial-expressions.jpg 537w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/unmasking-the-face-a-guide-to-recognizing-emotions-from-facial-expressions-300x112.jpg 300w\" sizes=\"(max-width: 537px) 100vw, 537px\" \/><\/a><\/p>\n<p>On the other hand, here are the facial featured perceived to be trustworthy:<\/p>\n<ul>\n<li>High inner eyebrows<\/li>\n<li>Shallow indentation between eyes and above nose<\/li>\n<li>Pronounced cheekbones<\/li>\n<li>Wide chin<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5453 aligncenter\" title=\"trustworthy-face\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/trustworthy-face.jpg\" alt=\"a trustworthy face\" width=\"328\" height=\"353\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/trustworthy-face.jpg 328w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/trustworthy-face-278x300.jpg 278w\" sizes=\"(max-width: 328px) 100vw, 328px\" \/><\/p>\n<p><a href=\"https:\/\/www.amazon.com\/gp\/product\/0553804723?ie=UTF8&#038;ref_=sr_1_1&#038;qid=1286905018&#038;sr=8-1&#038;linkCode=shr&#038;camp=213733&#038;creative=393185&#038;tag=sixsigma09-20\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5458 aligncenter\" title=\"the-definitive-book-of-body-language\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/the-definitive-book-of-body-language.jpg\" alt=\"the definitive book of body language\" width=\"480\" height=\"182\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/the-definitive-book-of-body-language.jpg 480w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/the-definitive-book-of-body-language-300x113.jpg 300w\" sizes=\"(max-width: 480px) 100vw, 480px\" \/><\/a><\/p>\n<p>What does your face say about you?<\/p>\n<p><object width=\"610\" height=\"482\" classid=\"clsid:d27cdb6e-ae6d-11cf-96b8-444553540000\" codebase=\"http:\/\/download.macromedia.com\/pub\/shockwave\/cabs\/flash\/swflash.cab#version=6,0,40,0\"><param name=\"allowFullScreen\" value=\"true\" \/><param name=\"allowscriptaccess\" value=\"always\" \/><param name=\"src\" value=\"http:\/\/www.youtube.com\/v\/7cg192cQYUA?fs=1&amp;hl=en_US&amp;rel=0&amp;color1=0x2b405b&amp;color2=0x6b8ab6\" \/><param name=\"allowfullscreen\" value=\"true\" \/><embed width=\"610\" height=\"482\" type=\"application\/x-shockwave-flash\" src=\"http:\/\/www.youtube.com\/v\/7cg192cQYUA?fs=1&amp;hl=en_US&amp;rel=0&amp;color1=0x2b405b&amp;color2=0x6b8ab6\" allowfullscreen=\"allowfullscreen\" allowscriptaccess=\"always\" allowfullscreen=\"allowfullscreen\" \/><\/object><\/p>\n<div class='footnotes' id='footnotes-5450'>\n<div class='footnotedivider'><\/div>\n<ol>\n<li id='fn-5450-1'> www.boston.com\/bostonglobe\/ideas\/graphics\/080817_face\/ <span class='footnotereverse'><a href='#fnref-5450-1'>&#8617;<\/a><\/span><\/li>\n<\/ol>\n<\/div>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Body Language Facial Expression Can Build Trust &#8211; this is something I&#8217;m still learning. We know that happy employees can lead to happy customers. So, there&#8217;s a good reason to smile and be happy. In fact, I&#8217;m trying to smile more often because my face usually looks like this: So, now you see why I&#8217;m [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":5452,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[131],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Body Language Facial Expression Can Build Trust<\/title>\n<meta name=\"description\" content=\"Body Language Facial Expression Can Build Trust - who we are and what we look like either builds trust or not.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Body Language Facial Expression Can Build Trust\" \/>\n<meta property=\"og:description\" content=\"Body Language Facial Expression Can Build Trust - who we are and what we look like either builds trust or not.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/body-language-how-to-build-trust-with-your-face\/5450\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2010-10-25T12:50:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-09-19T17:01:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/untrustworthy-face.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"391\" \/>\n\t<meta property=\"og:image:height\" content=\"355\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/body-language-how-to-build-trust-with-your-face\/5450\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/body-language-how-to-build-trust-with-your-face\/5450\/\",\"name\":\"Body Language Facial Expression Can Build Trust\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/body-language-how-to-build-trust-with-your-face\/5450\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/body-language-how-to-build-trust-with-your-face\/5450\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/10\/untrustworthy-face.jpg\",\"datePublished\":\"2010-10-25T12:50:26+00:00\",\"dateModified\":\"2016-09-19T17:01:04+00:00\",\"author\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\"},\"description\":\"Body Language Facial Expression Can Build Trust - 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