{"id":5029,"date":"2010-10-08T09:08:08","date_gmt":"2010-10-08T16:08:08","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=5029"},"modified":"2014-09-23T08:08:24","modified_gmt":"2014-09-23T13:08:24","slug":"the-deming-chain","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/","title":{"rendered":"The Deming Chain"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Deming&#8217;s ideas were his own, but he owes a great deal to his mentor, <a title=\"mentor of w. edwards deming is walter shewhart\" href=\"https:\/\/staging.opexlearning.com\/resources\/walter-shewhart\/7409\/\">Walter Shewhart<\/a>. In this article, we explore the idea that led to Deming&#8217;s work on how organizations are systems: The Deming Chain Reaction.<\/p>\n<p>Producing high quality products and services is key for any organization that wishes to stay in business. Yet, from my individual experience (probably your experience as well), not enough priority is given to quality.<\/p>\n<p>An important goal for any organization is to produce trouble-free products and services and delightful products and services.<\/p>\n<blockquote><p>An important goal for any organization is to produce trouble-free products and services and delightful products and services.<\/p><\/blockquote>\n<p>By doing so, loyalty is created, reduces costs, and allows the firm to further delight the customer through other offerings.<\/p>\n<p>Deming postulated what I discuss above in what is now known as the Deming Chain Reaction:<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5030 size-full\" title=\"deming-chain-reaction\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg\" alt=\"\" width=\"821\" height=\"506\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg 821w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction-600x370.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction-300x184.jpg 300w\" sizes=\"(max-width: 821px) 100vw, 821px\" \/><\/p>\n<p style=\"text-align: center;\">\n<p>Deming&#8217;s point with the Deming Chain Reaction is to show how quality improvement impacts the bottom line.<\/p>\n<blockquote><p>improve quality =&gt; decrease costs =&gt; improve productivity =&gt; decrease prices =&gt; increase market =&gt; stay in business =&gt; provide employment =&gt; return on investment<\/p><\/blockquote>\n<p>Granted, his assumptions, at the time, was that competing on low price would increase sales, but that approach might not be the brand promise for some firms (Nordstrom&#8217;s and <a title=\"zappos ceo, tony hsieh interview\" href=\"https:\/\/staging.opexlearning.com\/resources\/interview-ask-tony-hsieh-ceo-of-zappos\/683\/\">Zappos<\/a>, for example).<\/p>\n<p>Thinking of the Deming Chain Reaction, how might you apply this simple idea to your business?<\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Deming&#8217;s ideas were his own, but he owes a great deal to his mentor, Walter Shewhart. In this article, we explore the idea that led to Deming&#8217;s work on how organizations are systems: The Deming Chain Reaction. Producing high quality products and services is key for any organization that wishes to stay in business. Yet, [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":5030,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[17],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Deming Chain Reaction<\/title>\n<meta name=\"description\" content=\"Deming Chain Reaction explains how quality improvements can impact bottom line, help companies stay in business, increase profits, society.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Deming Chain Reaction\" \/>\n<meta property=\"og:description\" content=\"Deming Chain Reaction explains how quality improvements can impact bottom line, help companies stay in business, increase profits, society.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2010-10-08T16:08:08+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-09-23T13:08:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"821\" \/>\n\t<meta property=\"og:image:height\" content=\"506\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/\",\"name\":\"Deming Chain Reaction\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg\",\"datePublished\":\"2010-10-08T16:08:08+00:00\",\"dateModified\":\"2014-09-23T13:08:24+00:00\",\"author\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\"},\"description\":\"Deming Chain Reaction explains how quality improvements can impact bottom line, help companies stay in business, increase profits, society.\",\"breadcrumb\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#primaryimage\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg\",\"contentUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg\",\"width\":821,\"height\":506,\"caption\":\"deming chain reaction how organizations are systems\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Six Sigma\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/six-sigma\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"The Deming Chain\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/\",\"name\":\"OpEx Learning\",\"description\":\"Lean Six Sigma. Simplified.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\",\"name\":\"Uday Kawar\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Deming Chain Reaction","description":"Deming Chain Reaction explains how quality improvements can impact bottom line, help companies stay in business, increase profits, society.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Deming Chain Reaction","og_description":"Deming Chain Reaction explains how quality improvements can impact bottom line, help companies stay in business, increase profits, society.","og_url":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/","og_site_name":"OpEx Learning","article_publisher":"https:\/\/www.facebook.com\/get.shmula","article_published_time":"2010-10-08T16:08:08+00:00","article_modified_time":"2014-09-23T13:08:24+00:00","og_image":[{"width":821,"height":506,"url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg","type":"image\/jpeg"}],"author":"Uday Kawar","twitter_card":"summary_large_image","twitter_creator":"@shmula","twitter_site":"@shmula","twitter_misc":{"Written by":"Uday Kawar","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/","url":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/","name":"Deming Chain Reaction","isPartOf":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#primaryimage"},"image":{"@id":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg","datePublished":"2010-10-08T16:08:08+00:00","dateModified":"2014-09-23T13:08:24+00:00","author":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd"},"description":"Deming Chain Reaction explains how quality improvements can impact bottom line, help companies stay in business, increase profits, society.","breadcrumb":{"@id":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#primaryimage","url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg","contentUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/deming-chain-reaction.jpg","width":821,"height":506,"caption":"deming chain reaction how organizations are systems"},{"@type":"BreadcrumbList","@id":"https:\/\/staging.opexlearning.com\/resources\/the-deming-chain\/5029\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.opexlearning.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Six Sigma","item":"https:\/\/staging.opexlearning.com\/resources\/six-sigma\/"},{"@type":"ListItem","position":3,"name":"The Deming Chain"}]},{"@type":"WebSite","@id":"https:\/\/staging.opexlearning.com\/resources\/#website","url":"https:\/\/staging.opexlearning.com\/resources\/","name":"OpEx Learning","description":"Lean Six Sigma. Simplified.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd","name":"Uday Kawar"}]}},"_links":{"self":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/5029"}],"collection":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/users\/12327"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/comments?post=5029"}],"version-history":[{"count":0,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/5029\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media\/5030"}],"wp:attachment":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media?parent=5029"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/categories?post=5029"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/tags?post=5029"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}