{"id":420,"date":"2007-08-21T09:07:56","date_gmt":"2007-08-21T16:07:56","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/420\/aza-raskin-on-quasimodal-design-the-atm"},"modified":"2014-09-27T20:59:01","modified_gmt":"2014-09-28T01:59:01","slug":"aza-raskin-on-quasimodal-design-the-atm","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/aza-raskin-on-quasimodal-design-the-atm\/420\/","title":{"rendered":"Aza Raskin on Quasimodal Design &#038; The ATM"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>In today&#8217;s post, Aza Raskin responds to a reader&#8217;s question regarding the interface of Automated Teller Machines (ATM) and a quasimodal and more humane approach to design.<\/p>\n<p>Be sure to read our other <a title=\"interviews with leaders series\" href=\"https:\/\/staging.opexlearning.com\/resources\/leadership-interviews-innovation-thought-leaders\/\">interviews in our leadership series<\/a>.<\/p>\n<p><em> Aza, the following picture was taken by a friend. It is an ATM at an airport.\u00a0 I know the image is difficult to see, but would love your thoughts on the interface of this ATM machine.<\/em><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-10960\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2007\/08\/atm-design.jpg\" alt=\"atm-design\" width=\"500\" height=\"375\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2007\/08\/atm-design.jpg 500w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2007\/08\/atm-design-300x225.jpg 300w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/p>\n<div align=\"center\"><\/div>\n<p>Below is Aza&#8217;s response to this reader:<\/p>\n<blockquote><p>Here&#8217;s how the machines like the one in the picture normally work:<\/p>\n<p>(1) Feed your card into the machine. The ATM eats the card, quarter-inch by quarter-inch.<br \/>\n(2) Now that the card has been read, you enter your PIN.<br \/>\n(3) Select how much money you want to withdraw.<br \/>\n(4) Take your cash.<br \/>\n(5) The ATM spits out your card and you take it. If you don&#8217;t take it, the machine beeps incessantly.<\/p>\n<p>Despite the beeping, I have forgotten my card in such machines. The problem stems from a mode: the credit card is either in your possession, or being read by the ATM.\u00a0 As is almost always the case when a direct solution to a mode is required, the solution is to use a quasimode.\u00a0 The user should perform a kinesthetically active action while the card is being read by the machine.\u00a0 Such actions can be unwieldy and impractical (like pressing a foot pedal) or they can be simple and effective (like holding onto the card).<\/p>\n<p>Citibank ATMs do this well &#8212; they ask you to dip or swipe your card.\u00a0 This forces you to be touching the card during the entire time in which the the card is being read.\u00a0 With the quasimodal solution, you won&#8217;t ever forget your card (unless you are foolish enough to set the card down).<\/p><\/blockquote>\n<p>Other articles in the &#8220;Ask Aza Raskin&#8221; Series:<\/p>\n<ol>\n<li>Aza Raskin\u00a0discusses the <a title=\"aza raskin infinite scroll\" href=\"https:\/\/staging.opexlearning.com\/resources\/aza-raskin-on-google-search-results\/441\/\">infinite scroll<\/a>\u009d approach to Google search results.<\/li>\n<li>Aza Raskin\u00a0shares his thoughts on\u00a0<a title=\"aza raskin on feature bloat and featuritis\" href=\"https:\/\/staging.opexlearning.com\/resources\/aza-raskin-on-feature-bloat-clutter\/421\/\">Feature Bloat<\/a>\u00a0(aka, Featuritis\u009d)<\/li>\n<li>Aza Raskin\u00a0describes the concept of\u00a0<a title=\"aza raskin quasimodal design\" href=\"https:\/\/staging.opexlearning.com\/resources\/aza-raskin-on-quasimodal-design-the-atm\/420\/\">Quasimodal Design<\/a>.<\/li>\n<li>Aza Raskin\u00a0explains the role of\u00a0<a title=\"aza raskin error proofing\" href=\"https:\/\/staging.opexlearning.com\/resources\/aza-raskin-on-poka-yoke-humane-interfaces\/419\/\">Poka Yoke in the User Experience<\/a><\/li>\n<\/ol>\n\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>In today&#8217;s post, Aza Raskin responds to a reader&#8217;s question regarding the interface of Automated Teller Machines (ATM) and a quasimodal and more humane approach to design. Be sure to read our other interviews in our leadership series. Aza, the following picture was taken by a friend. It is an ATM at an airport.\u00a0 I [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":10960,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[8],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Aza Raskin on ATM Machines and Quasimodal Design<\/title>\n<meta name=\"description\" content=\"ATM User Experience design for ATM banks and ATM machines is important for the user and quasimodal design.\" \/>\n<meta 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