{"id":396,"date":"2007-05-21T04:44:16","date_gmt":"2007-05-21T11:44:16","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/396\/ebay-and-toyota-respect-for-people"},"modified":"2014-10-20T10:38:02","modified_gmt":"2014-10-20T15:38:02","slug":"ebay-and-toyota-respect-for-people","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/ebay-and-toyota-respect-for-people\/396\/","title":{"rendered":"eBay and Toyota: Respect for People"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>A pillar of Toyota is &#8220;<a title=\"respect for people as explained by toyota\" href=\"https:\/\/staging.opexlearning.com\/resources\/respect-for-people-principle-lean-management\/14553\/\">Respect for People<\/a>.&#8221;\u00a0 This concept is explained well in the <a href=\"https:\/\/staging.opexlearning.com\/resources\/the-toyota-code-of-conduct\/339\/\">Toyota Code of Conduct<\/a>.\u00a0 This is not new to students of Lean Manufacturing or The Toyota Production System.\u00a0 Since joining <a title=\"what meg whitman could have bought with the money she spent on her election\" href=\"https:\/\/staging.opexlearning.com\/resources\/10-things-meg-whitman-could-have-bought-with-175-million\/7155\/\">eBay<\/a> two weeks ago, I&#8217;m seeing some parallels between <a title=\"get whitepaper on ebay lean six sigma\" href=\"https:\/\/staging.opexlearning.com\/resources\/ebay-case-study-integrating-lean-six-sigma\/\">Toyota and eBay<\/a>.\u00a0 The main similarity is, indeed, Respect For People.<\/p>\n<h2>Toyota<\/h2>\n<p class=\"mt\">Starting with Kiichiro Toyoda, he began the culture of respect for people and of building trust between labor and management, company and suppliers, and within the company of Toyota itself.\u00a0 Below is content taken directly from Toyota:<\/p>\n<blockquote dir=\"ltr\" style=\"margin-right: 0px;\">\n<p class=\"mt\">Respect for People has always been important to Toyota, and nowhere is this more evident than in the relationship among Toyota associates. Toyota presidents, chairmen and managers alike are quick to acknowledge that it is the hard work of these associates which has enabled the company to become what it is today.<\/p>\n<p class=\"mt\">There has been only one exception to this rule throughout Toyota&#8217;s entire history. In June 1950, during a postwar period of great hardship in Japan, the company was forced to choose between corporate restructuring or risking complete collapse. Then-President Kiichiro Toyoda battled for months for the sake of his employees, but ever-worsening conditions showed the company to be unsustainable without significant change. Recognizing that if the company disappeared, so too would the livelihood of all Toyota employees, Kiichiro realized that lay-offs could not be avoided. With sorrow in his heart, he explained the circumstances to his workers, which led to 1,600 voluntary retirements. Management then vowed that this would be the first and last time such an event would come to pass at Toyota, and, in a gesture of respect to former employees, Kiichiro resigned from his position as president of the company.<\/p>\n<p class=\"mt\">This act marked a new beginning: with neither money nor facilities to its name, the company concentrated on nurturing its one remaining asset \u201d its people. Toyota was able to recover by relying upon the invaluable resource of associates&#8217; knowledge and skills, with the lessons it had learned providing firm foundations for future growth.<\/p>\n<p class=\"mt\">Honorary Advisor Eiji Toyoda recalls: From then on, we started building a framework of mutual trust between labor and management. The process was like building a wall, block by block.\u009d Toyota management realized that strengthening the company was necessary to safeguard the welfare of its employees, and recognized that trust is essential to foster and support that strength. Toyota associates in all areas of operation must continue to work together like a strong chain,\u009d in the words of President Watanabe, to nurture this culture of cooperation which helps Toyota benefit people and society.<\/p>\n<p class=\"mt\">56 years later, Kiichiro&#8217;s promise lives on, and Toyota is still putting its people first. The Toyota Way pillar of Respect for People continues to provide the framework for the company&#8217;s growth. In the words of Eiji Toyoda, <strong>Trust is key<\/strong>.\u009d<\/p>\n<\/blockquote>\n<h2>eBay<\/h2>\n<p>One area that is perhaps unheralded and not known by many people\u00a0are the eBay values.\u00a0 Below are the <a title=\"lean and six sigma at ebay\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-six-sigma-ecommerce-presentation-case-study\/12002\/\">eBay Values<\/a>:<\/p>\n<ol>\n<li>We believe people are basically good.<\/li>\n<li>We recognize and respect everyone as a unique individual.<\/li>\n<li>We believe everyone has something to contribute.<\/li>\n<li>We encourage people to treat others the way we want to be treated.<\/li>\n<li>We believe that an honest, open environment can bring out the best in people.<\/li>\n<\/ol>\n<p>Below are the\u00a0companion to the above values &#8212; the eBay Behaviors:<\/p>\n<ol>\n<li>Lead Completely<\/li>\n<li>Practice Judgment<\/li>\n<li>Trust Each Other<\/li>\n<li>Keep it Human<\/li>\n<\/ol>\n<p>The eBay Values and eBay Behaviors above are absolutely astounding to me.\u00a0 Not only are the above items on my lanyard next to my picture badge, but I see the behaviors and experience the values in the people at eBay.\u00a0 It&#8217;s really very cool.\u00a0 The eBay Values are not just rote statements and the behaviors are not just empty slogans, but they are truly practiced by the people at eBay.\u00a0 Also, the values and behaviors above are also encouraged within the much larger eBay community &#8212; both buyers and sellers.\u00a0 This, to me, is almost magical to see.\u00a0 Pierre Omidyar, the founder of eBay, was not only bohemian in his approach to founding eBay, but ultimately he was visionary and also incredibly community and customer focused.<\/p>\n<h2>By The Way, I&#8217;m Hiring<\/h2>\n<p>I&#8217;m hiring.\u00a0 Please go here to read details on the qualifications I&#8217;m looking for.<\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>A pillar of Toyota is &#8220;Respect for People.&#8221;\u00a0 This concept is explained well in the Toyota Code of Conduct.\u00a0 This is not new to students of Lean Manufacturing or The Toyota Production System.\u00a0 Since joining eBay two weeks ago, I&#8217;m seeing some parallels between Toyota and eBay.\u00a0 The main similarity is, indeed, Respect For People. [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":9634,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[16],"tags":[338],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Respect for People Principle at eBay<\/title>\n<meta name=\"description\" content=\"An explanation of respect for people as a pillar in the Toyota Production System and how it works at eBay\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, 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