{"id":274,"date":"2006-12-07T16:51:35","date_gmt":"2006-12-07T23:51:35","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/274\/sipoc-metrics"},"modified":"2014-01-11T22:53:21","modified_gmt":"2014-01-12T03:53:21","slug":"sipoc-metrics","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/sipoc-metrics\/274\/","title":{"rendered":"SIPOC Diagram: Metrics? What Metrics?"},"content":{"rendered":"

A SIPOC Diagram helps us to determine which metrics matter and which metrics we can afford to ignore. This article discusses the metrics for which a SIPOC Diagram can help us identify. To learn more about SIPOC as a process, you can watch this HD Premium Video<\/a>.<\/p>\n

Most companies talk of “metrics”, often citing the term as an holy grail – a carrot or a stick: a stick for those who aren’t meeting the metric, and a carrot to those who aspire to meet the metric. In all of this, the term is still nebulous; almost mystical. Okay, not quite, but it’s still, for the most part, vague and undefined in most people’s minds, in my experience.<\/p>\n

We know from a previous post that almost everything is a process<\/a>. A process involves an input, some work, then an output. A process can be found in any business — both virtual and physical businesses. A nice model to keep in mind is the SIPOC model. SIPOC stands for S<\/strong>upplier, I<\/strong>nput, P<\/strong>rocess, O<\/strong>utput, and C<\/strong>ustomer.<\/p>\n

\"example<\/p>\n

Out of this model, we can then begin to see where we might be able to obtain data that will eventually constitue something we can call a “Metric.” Consider the SIPOC Metrics below:
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A SIPOC Diagram helps us to determine which metrics matter and which metrics we can afford to ignore. This article discusses the metrics for which a SIPOC Diagram can help us identify. To learn more about SIPOC as a process, you can watch this HD Premium Video. 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