{"id":26281,"date":"2018-05-14T17:34:28","date_gmt":"2018-05-14T22:34:28","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=26281"},"modified":"2018-05-14T17:34:43","modified_gmt":"2018-05-14T22:34:43","slug":"video-winning-with-exceptional-customer-service","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/","title":{"rendered":"[VIDEO] Winning With Exceptional Customer Service"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg\" alt=\"voc, customer service, superior service, satisfaction \" width=\"800\" height=\"450\" class=\"alignnone size-full wp-image-26283\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg 800w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success--600x338.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success--300x169.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success--768x432.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span>In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain &amp; Company and Harvard Business School found increasing customer retention rates by 5 percent increases profits by 25 to 95 percent. To keep your customers coming back, businesses must provide a good product and a high-quality customer experience. Exemplary customer service distinguishes your brand, builds repeat business, combats price competition, and even improves employee morale. <\/span><\/p>\n<p>Watch this amazing TED Talk and find out more:<\/p>\n<p><iframe loading=\"lazy\" title=\"I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/GH1TXfQSwUQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>&nbsp;<\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain &amp; Company and Harvard Business School found increasing customer retention rates by 5 percent increases profits by 25 to 95 percent. To keep your customers coming back, businesses must provide a good product and a high-quality customer [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[203,138,131],"tags":[1648,768,769,750,2317,738,2316,1011,848],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>[VIDEO] Winning With Exceptional Customer Service -<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[VIDEO] Winning With Exceptional Customer Service -\" \/>\n<meta property=\"og:description\" content=\"&gt; In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain &amp; Company and Harvard Business School found increasing customer retention rates by 5 percent increases profits by 25 to 95 percent. To keep your customers coming back, businesses must provide a good product and a high-quality [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2018-05-14T22:34:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-05-14T22:34:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/\",\"name\":\"[VIDEO] Winning With Exceptional Customer Service -\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg\",\"datePublished\":\"2018-05-14T22:34:28+00:00\",\"dateModified\":\"2018-05-14T22:34:43+00:00\",\"author\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\"},\"breadcrumb\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#primaryimage\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg\",\"contentUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg\",\"width\":800,\"height\":450,\"caption\":\"voc, customer service, superior service, satisfaction\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Experience\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Service\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/customer-service\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"[VIDEO] Winning With Exceptional Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/\",\"name\":\"OpEx Learning\",\"description\":\"Lean Six Sigma. Simplified.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\",\"name\":\"Uday Kawar\"}]}<\/script>\n<meta property=\"og:video\" content=\"https:\/\/www.youtube.com\/embed\/GH1TXfQSwUQ\" \/>\n<meta property=\"og:video:type\" content=\"text\/html\" \/>\n<meta property=\"og:video:duration\" content=\"501\" \/>\n<meta property=\"og:video:width\" content=\"480\" \/>\n<meta property=\"og:video:height\" content=\"270\" \/>\n<meta property=\"ya:ovs:adult\" content=\"false\" \/>\n<meta property=\"ya:ovs:upload_date\" content=\"2018-05-14T22:34:28+00:00\" \/>\n<meta property=\"ya:ovs:allow_embed\" content=\"true\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"[VIDEO] Winning With Exceptional Customer Service -","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"[VIDEO] Winning With Exceptional Customer Service -","og_description":"> In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain &amp; Company and Harvard Business School found increasing customer retention rates by 5 percent increases profits by 25 to 95 percent. To keep your customers coming back, businesses must provide a good product and a high-quality [&hellip;]","og_url":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/","og_site_name":"OpEx Learning","article_publisher":"https:\/\/www.facebook.com\/get.shmula","article_published_time":"2018-05-14T22:34:28+00:00","article_modified_time":"2018-05-14T22:34:43+00:00","og_image":[{"url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg"}],"author":"Uday Kawar","twitter_card":"summary_large_image","twitter_creator":"@shmula","twitter_site":"@shmula","twitter_misc":{"Written by":"Uday Kawar"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/","url":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/","name":"[VIDEO] Winning With Exceptional Customer Service -","isPartOf":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#primaryimage"},"image":{"@id":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg","datePublished":"2018-05-14T22:34:28+00:00","dateModified":"2018-05-14T22:34:43+00:00","author":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd"},"breadcrumb":{"@id":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#primaryimage","url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg","contentUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2018\/05\/voc-customer-service-superior-satisfaction-success-.jpg","width":800,"height":450,"caption":"voc, customer service, superior service, satisfaction"},{"@type":"BreadcrumbList","@id":"https:\/\/staging.opexlearning.com\/resources\/video-winning-with-exceptional-customer-service\/26281\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.opexlearning.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Customer Experience","item":"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/"},{"@type":"ListItem","position":3,"name":"Customer Service","item":"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/customer-service\/"},{"@type":"ListItem","position":4,"name":"[VIDEO] Winning With Exceptional Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/staging.opexlearning.com\/resources\/#website","url":"https:\/\/staging.opexlearning.com\/resources\/","name":"OpEx Learning","description":"Lean Six Sigma. Simplified.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd","name":"Uday Kawar"}]},"og_video":"https:\/\/www.youtube.com\/embed\/GH1TXfQSwUQ","og_video_type":"text\/html","og_video_duration":"501","og_video_width":"480","og_video_height":"270","ya_ovs_adult":"false","ya_ovs_upload_date":"2018-05-14T22:34:28+00:00","ya_ovs_allow_embed":"true"},"_links":{"self":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/26281"}],"collection":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/users\/12327"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/comments?post=26281"}],"version-history":[{"count":0,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/26281\/revisions"}],"wp:attachment":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media?parent=26281"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/categories?post=26281"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/tags?post=26281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}