{"id":2286,"date":"2010-05-21T04:26:03","date_gmt":"2010-05-21T11:26:03","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=2286"},"modified":"2016-09-19T12:39:11","modified_gmt":"2016-09-19T17:39:11","slug":"sears-service-customer-experience-1","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/","title":{"rendered":"Sears Customer Experience: Dishwasher Installation Nightmare"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Sometime in April, our dishwasher broke. \u00a0When you have a huge family like I do, having a dishwasher is really important.<\/p>\n<p>On April 20, 2010 our experience with Sears Outlet &#8211; Online Department Store Featuring Applicances, Tools, etc. &#8211; began.<\/p>\n<hr \/>\n<p>This is a series on my experience with Sears as I tried to buy a Dishwasher and have it delivered and installed.<\/p>\n<ol>\n<li><a title=\"sears customer service\" href=\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/\">Part 1 of Customer Experience with Sears<\/a><\/li>\n<li><a title=\"sears customer service\" href=\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-part-2\/2297\/\">Part 2 of Customer Experience with Sears<\/a><\/li>\n<li><a title=\"sears customer service\" href=\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-part-3\/2298\/\">Part 3 of Customer Experience with Sears<\/a><\/li>\n<\/ol>\n<hr \/>\n<p>Here is my experience. \u00a0But, first, the timeline <sup class='footnote'><a href='#fn-2286-1' id='fnref-2286-1' onclick='return fdfootnote_show(2286)'>1<\/a><\/sup>:<\/p>\n<ul>\n<li><strong>April 20, 2010<\/strong>: Went to sears.com to schedule a technician visit. \u00a0I thought that my dishwasher could be repaired, so I called the Kenmore people, which Sears owns <sup class='footnote'><a href='#fn-2286-2' id='fnref-2286-2' onclick='return fdfootnote_show(2286)'>2<\/a><\/sup>.<\/li>\n<li><strong>April 22, 2010<\/strong>: Service technician arrives, assesses our Sears Dishwasher Appliance, tells us it&#8217;s broken, and suggests that we buy a new one. \u00a0Okay, he gives us a deal for a nice Kenmore Green, Energy Star Sears Appliance. \u00a0The Sears technician said that the Sears Kenmore Dishwasher Appliance is broken and will cost more to fix than to replace. We buy a Dishwasher from the technician and tells us that it&#8217;ll be delivered and installed on May 12, 2010 and that someone will call us on May 11, 2010.<\/li>\n<li><strong>May 11, 2010<\/strong>: No phone call.<\/li>\n<li><strong>May 12, 2010<\/strong>: Sears installation &#8211; No Show, No install.<\/li>\n<li><strong>May 13, 2010<\/strong>: I called Sears Outlet to inquire about our Kenmore Green, Energy Star Dishwasher. \u00a0I was transferred 4 times, 36 minutes on the phone. \u00a0They apologized and promised to install our Sears, Kenmore, Energy Star Dishwasher Appliance on May 14, 2010.<\/li>\n<li><strong>May 14, 2010<\/strong>: Sears Outlet Service Technician &#8211; No show.<\/li>\n<li><strong>May 17, 2010<\/strong>: I called Sears Outlet Customer Service. \u00a0Transferred 8 times, 47 minutes total on phone. \u00a0I cancelled the Green Appliance, Energy Star Sears Dishwasher.<\/li>\n<li><strong>May 28, 2010<\/strong>: My money will be refunded into my account by this date. I should have just gone to Best Buy.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-2287 aligncenter\" title=\"sears-customer-experience-parts-appliance-satisfaction\" alt=\"sears-customer-experience-parts-appliance-satisfaction\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-experience-parts-appliance-satisfaction.jpg\" width=\"786\" height=\"505\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-experience-parts-appliance-satisfaction.jpg 873w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-experience-parts-appliance-satisfaction-600x386.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-experience-parts-appliance-satisfaction-300x192.jpg 300w\" sizes=\"(max-width: 786px) 100vw, 786px\" \/><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.amazon.com\/gp\/product\/0470189088?ie=UTF8&#038;ref_=sr_1_1&#038;s=books&#038;qid=1283777567&#038;sr=1-1&#038;linkCode=shr&#038;camp=213733&#038;creative=393181&#038;tag=sixsigma09-20\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4586 aligncenter\" title=\"best-service-is-no-service-jaffe-price-customer-service\" alt=\"\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/best-service-is-no-service-jaffe-price-customer-service.jpg\" width=\"520\" height=\"275\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/best-service-is-no-service-jaffe-price-customer-service.jpg 563w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/09\/best-service-is-no-service-jaffe-price-customer-service-300x158.jpg 300w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/a><\/p>\n<h2>Sears Customer Satisfaction<\/h2>\n<p>Suffice it to say, I&#8217;m still washing our dishes by hand. \u00a0I&#8217;m not happy with Sears and I won&#8217;t be shopping there again.<\/p>\n<p>Let me be clear: I&#8217;m not interested in bad mouthing brands or companies, but I want to provide some simple things Sears can do to improve the Sears brand image, improve the Sears Service.<\/p>\n<p>In Part 2, I&#8217;ll share what I know of Sears Logistics, Sears Field Operations, and Sears Key Performance Indicators (KPI).<\/p>\n<div align=\"center\">\n<object width=\"640\" height=\"480\"><param name=\"movie\" value=\"\/\/www.youtube.com\/v\/yyFeMy2AVzI?version=3&amp;hl=en_US&amp;rel=0\"><\/param><param name=\"allowFullScreen\" value=\"true\"><\/param><param name=\"allowscriptaccess\" value=\"always\"><\/param><embed src=\"\/\/www.youtube.com\/v\/yyFeMy2AVzI?version=3&amp;hl=en_US&amp;rel=0\" type=\"application\/x-shockwave-flash\" width=\"640\" height=\"480\" allowscriptaccess=\"always\" allowfullscreen=\"true\"><\/embed><\/object>\n<\/div>\n<hr \/>\n<p>This is a series on my experience with Sears as I tried to buy a Dishwasher and have it delivered and installed.<\/p>\n<ol>\n<li><a title=\"sears customer service\" href=\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/\">Part 1 of Customer Experience with Sears<\/a><\/li>\n<li><a title=\"sears customer service\" href=\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-part-2\/2297\/\">Part 2 of Customer Experience with Sears<\/a><\/li>\n<li><a title=\"sears customer service\" href=\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-part-3\/2298\/\">Part 3 of Customer Experience with Sears<\/a><\/li>\n<\/ol>\n<hr \/>\n<div class='footnotes' id='footnotes-2286'>\n<div class='footnotedivider'><\/div>\n<ol>\n<li id='fn-2286-1'> Sears Outlet is Online department store featuring appliances, tools, fitness equipment and more where you can shop for Craftsman tools, Kenmore appliances, tires, mowers, electronics, and much more. Get service and installation help from the Sears Blue Crew. Sears: Life. Well Spent. <span class='footnotereverse'><a href='#fnref-2286-1'>&#8617;<\/a><\/span><\/li>\n<li id='fn-2286-2'> Sears Grand is a chain of hypemarket department stores typically located away from shopping malls. Many Sears Grand locations are retrofit remodels of existing kmart supercenter stores. They carry everything a Sears Full-Line store carries, plus health and beauty products, toys, baby care, cleaning supplies, home d\u00c3\u00a9cor, pet food, cards and party supplies, books, magazines, music, Little Caesars Pizza station, movies, and a selection of groceries which is limited mostly to dry goods. Sears Grand stores range from 165,000 to 210,000 square feet (15,300 to 19,500 m\u00b2).The first Sears Grand opened at Jordan Landing in West Jordan, Utah in 2003. At 225,000 square feet (20,900 m2), the Jordan Landing store is currently the largest in the chain.Sears Essentials is a chain of department stores that are common retrofit remodels of existing Kmart stores. Their product lines are similar to that of Sears Grand stores. Current locations include: Elmhurst, IL, East Ridge, TN (now closed from a recent flood), Bethlehem, PA, Lakeland, FL and West Palm Beach, FL.Sears Appliance.Hardware, formerly Sears Outlet and Sears Hardware is a chain of hardware stores that carry the whole line of Sears hardware and are usually free-standing. More than 110 Sears Appliance &amp; Hardware stores averaging 40,000 square feet serve customers nationwide. Stores were expanded to include Sears&#8217; full line of appliances in 2005. Sears Optical is a chain of off-mall optical shops which carries all the same products and services as the optical department at regular Sears stores.Sears Hometown Stores, LLC, (formerly known as Sears Authorized Dealer Stores) is part of the retail operation of Sears Holdings Corporation and is a small store version of Sears full-line department stores. Sears Hometown Stores provides a bricks-and-mortar, standalone store front through two owner operated formats.Sears Traditional Hometown Store established in 1993 is the locally owned and operated store and Sears Home Appliance Showroom established in 2007 is the leader in home appliance shopping. The stores are located away from shopping malls and meet customers&#8217; needs in local communities across the United States and Puerto Rico. Both formats carry the national power of Sears&#8217; brands, products, and services combined with an entrepreneurial spirit to serve customers in predominantly rural and some metro communities and the new name was adopted in 2009.Sears Department Store is a chain of department stores that are located in shopping malls; they carry clothing, jewelry, home appliances, hardware, lawn and garden supplies, lawn mowers, paint, sporting goods, automobile repair, office supplies, electronics and school supplies. Sears stores are usually multi-level.There are 926 full-size Sears stores in the United States. There are also 301 Sears locations in Canada and 66 in Mexico. The largest Sears Department Store is located at the Toronto Eaton Centre in Canada.Sears Hardware Stores are chains of small hardware stores usually located in small towns that are far away from a larger Sears department store. They carry Sears&#8217; complete line of Craftsman tools, plus things like paint, electrical wiring, water heaters, tractor-mowers, bug zappers, thermostats, etc., generally things you would find in hardware stores, but only Sears&#8217; brands. Many of these &#8220;Hardware&#8221; stores have been changed over to Sears Appliance &amp; Hardware Stores, but there are still many of the original ones left, usually in smaller markets.Sears Outlet is an outlet version of Sears department stores located in various retail locations across the United States. The stores carry new, one-of-a-kind, out of carton, discontinued, used, scratched and dented merchandise at 2060% off regular retail price. While a wide variety of products are available, appliances make up a large majority of available merchandise.Sears Parts &amp; Repair Center is a chain of service centers that typically sell parts for lawn &amp; garden equipment and appliances and also feature a carry-in point for customers to bring-in merchandise which needs to be repaired, either in or out of warranty. Typically labeled Sears Service Center or Sears Home Central, two names that also refer to the Parts and Repair Centers. Sears has started closing many of these down as more and more of its service and repair business is home-based.The Great Indoors is a chain of free-standing home decor stores that carry high end home appliances, bedding, and kitchen and bath fixtures. The Great Indoors also offers custom kitchen and bathroom design services. The Great Indoors stores are 130,000 square feet (12,000 m\u00b2) on average.Lands&#8217; End aside from carrying the Lands&#8217; End clothing line at Sears stores, Sears Holdings also operates 16 Lands&#8217; End stores that carry only Lands&#8217; End clothing. These stores are located in outlet malls and regular malls.Orchard Supply Hardware is a chain of free-standing hardware stores that carry home repair, hardware products and lawn and garden supplies. Orchard Supply Hardware stores are 40,000 square feet (4,000 m\u00b2). There are currently 84 stores, all of them in California. Sears now owns 80.1% of the chain, and revealed intentions in May 2005 to spin it off. Richard Karn of Home Improvement fame was a spokesman for the chain.<br \/>\nA&amp;E Factory Service is the newest name for Sears&#8217; longstanding on-site repair service, servicing larger items such as home appliances, electronics, and garden equipment. The A&amp;E brand name was purchased from Montgomery Ward, which used it for their home service unit, and is a joint venture held by Whirlpool and Sears Holdings. A &amp; E Factory Service is a network of mobile service vans with a long history of performing appliance repairs. <span class='footnotereverse'><a href='#fnref-2286-2'>&#8617;<\/a><\/span><\/li>\n<\/ol>\n<\/div>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Sometime in April, our dishwasher broke. \u00a0When you have a huge family like I do, having a dishwasher is really important. On April 20, 2010 our experience with Sears Outlet &#8211; Online Department Store Featuring Applicances, Tools, etc. &#8211; began. This is a series on my experience with Sears as I tried to buy a [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":11712,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[203],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sears Customer Experience - Dishwasher Installation Nightmare<\/title>\n<meta name=\"description\" content=\"My Sears Customer Experience in buying and having a dishwasher installed. A Nightmare.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sears Customer Experience - Dishwasher Installation Nightmare\" \/>\n<meta property=\"og:description\" content=\"My Sears Customer Experience in buying and having a dishwasher installed. A Nightmare.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2010-05-21T11:26:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-09-19T17:39:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-service-experience.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"480\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/\",\"name\":\"Sears Customer Experience - Dishwasher Installation Nightmare\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-service-experience.jpg\",\"datePublished\":\"2010-05-21T11:26:03+00:00\",\"dateModified\":\"2016-09-19T17:39:11+00:00\",\"author\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\"},\"description\":\"My Sears Customer Experience in buying and having a dishwasher installed. A Nightmare.\",\"breadcrumb\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#primaryimage\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-service-experience.jpg\",\"contentUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-service-experience.jpg\",\"width\":480,\"height\":360,\"caption\":\"sears dishwasher installation nightmare\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Experience\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Sears Customer Experience: Dishwasher Installation Nightmare\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/\",\"name\":\"OpEx Learning\",\"description\":\"Lean Six Sigma. Simplified.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\",\"name\":\"Uday Kawar\"}]}<\/script>\n<meta property=\"og:video\" content=\"https:\/\/www.youtube.com\/embed\/yyFeMy2AVzI\" \/>\n<meta property=\"og:video:type\" content=\"text\/html\" \/>\n<meta property=\"og:video:duration\" content=\"114\" \/>\n<meta property=\"og:video:width\" content=\"480\" \/>\n<meta property=\"og:video:height\" content=\"360\" \/>\n<meta property=\"ya:ovs:adult\" content=\"false\" \/>\n<meta property=\"ya:ovs:upload_date\" content=\"2010-05-21T11:26:03+00:00\" \/>\n<meta property=\"ya:ovs:allow_embed\" content=\"true\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Sears Customer Experience - Dishwasher Installation Nightmare","description":"My Sears Customer Experience in buying and having a dishwasher installed. A Nightmare.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Sears Customer Experience - Dishwasher Installation Nightmare","og_description":"My Sears Customer Experience in buying and having a dishwasher installed. A Nightmare.","og_url":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/","og_site_name":"OpEx Learning","article_publisher":"https:\/\/www.facebook.com\/get.shmula","article_published_time":"2010-05-21T11:26:03+00:00","article_modified_time":"2016-09-19T17:39:11+00:00","og_image":[{"width":480,"height":360,"url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-service-experience.jpg","type":"image\/jpeg"}],"author":"Uday Kawar","twitter_card":"summary_large_image","twitter_creator":"@shmula","twitter_site":"@shmula","twitter_misc":{"Written by":"Uday Kawar","Est. reading time":"7 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/","url":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/","name":"Sears Customer Experience - Dishwasher Installation Nightmare","isPartOf":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#primaryimage"},"image":{"@id":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-service-experience.jpg","datePublished":"2010-05-21T11:26:03+00:00","dateModified":"2016-09-19T17:39:11+00:00","author":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd"},"description":"My Sears Customer Experience in buying and having a dishwasher installed. A Nightmare.","breadcrumb":{"@id":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#primaryimage","url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-service-experience.jpg","contentUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/sears-customer-service-experience.jpg","width":480,"height":360,"caption":"sears dishwasher installation nightmare"},{"@type":"BreadcrumbList","@id":"https:\/\/staging.opexlearning.com\/resources\/sears-service-customer-experience-1\/2286\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.opexlearning.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Customer Experience","item":"https:\/\/staging.opexlearning.com\/resources\/service-design-customer-experience\/"},{"@type":"ListItem","position":3,"name":"Sears Customer Experience: Dishwasher Installation Nightmare"}]},{"@type":"WebSite","@id":"https:\/\/staging.opexlearning.com\/resources\/#website","url":"https:\/\/staging.opexlearning.com\/resources\/","name":"OpEx Learning","description":"Lean Six Sigma. Simplified.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd","name":"Uday Kawar"}]},"og_video":"https:\/\/www.youtube.com\/embed\/yyFeMy2AVzI","og_video_type":"text\/html","og_video_duration":"114","og_video_width":"480","og_video_height":"360","ya_ovs_adult":"false","ya_ovs_upload_date":"2010-05-21T11:26:03+00:00","ya_ovs_allow_embed":"true"},"_links":{"self":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/2286"}],"collection":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/users\/12327"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/comments?post=2286"}],"version-history":[{"count":1,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/2286\/revisions"}],"predecessor-version":[{"id":20947,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/2286\/revisions\/20947"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media\/11712"}],"wp:attachment":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media?parent=2286"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/categories?post=2286"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/tags?post=2286"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}