{"id":2231,"date":"2010-05-20T05:00:32","date_gmt":"2010-05-20T12:00:32","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=2231"},"modified":"2014-10-04T05:36:23","modified_gmt":"2014-10-04T10:36:23","slug":"queue-shapes-culturally-influenced","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/queue-shapes-culturally-influenced\/2231\/","title":{"rendered":"How Are Waiting Lines Shaped Between the East and West?"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Does the shape of the queue matter? \u00a0What determines how <a title=\"resource page on queueing theory\" href=\"https:\/\/staging.opexlearning.com\/resources\/queueing-theory\/\">waiting lines<\/a> are organized?\u00a0How Are Waiting Lines Shaped Between the East and West?<\/p>\n<p>&nbsp;<\/p>\n<p>A provocative young artist recently published a set of infographics that compare the differences between the West and the East. \u00a0In one of those, she portrays the differences in waiting between the West and the East.<\/p>\n<p>In that infographic, you get a sense of the organization, shape, and cultural biases <sup class='footnote'><a href='#fn-2231-1' id='fnref-2231-1' onclick='return fdfootnote_show(2231)'>1<\/a><\/sup>.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-2232 \" style=\"margin: 5px;\" title=\"queueing-wait-line-shmula-abilla\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/queueing-wait-line-shmula-abilla.jpg\" alt=\"queueing-wait-line-shmula-abilla\" width=\"725\" height=\"371\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/queueing-wait-line-shmula-abilla.jpg 500w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/05\/queueing-wait-line-shmula-abilla-300x153.jpg 300w\" sizes=\"(max-width: 725px) 100vw, 725px\" \/><\/p>\n<p>What is the reason for this cultural difference in wait line experience?<\/p>\n<p>It turns out there&#8217;s a simple explanation.<\/p>\n<h2>Waiting with Teenagers<\/h2>\n<p>If you&#8217;ve every waited in a line with many teenagers in it &#8211; like opening night for a heart throb movie or something &#8211; what do you notice? \u00a0The line is more like a cluster. \u00a0Why? \u00a0It turns out the line shape becomes a cluster shape because of socialization: queue occupiers find people they know, start talking, and the shape of the line changes.<\/p>\n<p>In the East, apparently, there is a higher likelihood of ancestral or familial relationships. \u00a0In other words, people know each other because of family relationships. \u00a0So, the line shape looks difference and queueing dynamics changes because of socialization. \u00a0Makes sense.<\/p>\n<h2>The Psychology of Queueing<\/h2>\n<p>If what I claim is true, how does socialization in queues impact the psychology of queueing?<\/p>\n<ol>\n<li>Unoccupied time feels longer than occupied time.<\/li>\n<li>Process-waits feel longer than in-process waits.<\/li>\n<li>Anxiety makes waits seem longer.<\/li>\n<li>Uncertain waits seem longer than known, finite waits.<\/li>\n<li>Unfair waits are longer than equitable waits.<\/li>\n<li>The more valuable the service, the longer the customer is willing to wait.<\/li>\n<li>Solo waits feel longer than group waits.<\/li>\n<\/ol>\n<h2>It&#8217;s Your Turn<\/h2>\n<p>Does socialization in queues make waiting &#8220;feel shorter&#8221;? \u00a0What about other queueing dynamics, such as the physics of wait time, number of servers &#8211; are queues managed differently because of this cultural phenomenon?<\/p>\n<div class='footnotes' id='footnotes-2231'>\n<div class='footnotedivider'><\/div>\n<ol>\n<li id='fn-2231-1'> www.yangliudesign.com <span class='footnotereverse'><a href='#fnref-2231-1'>&#8617;<\/a><\/span><\/li>\n<\/ol>\n<\/div>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Does the shape of the queue matter? \u00a0What determines how waiting lines are organized?\u00a0How Are Waiting Lines Shaped Between the East and West? &nbsp; A provocative young artist recently published a set of infographics that compare the differences between the West and the East. \u00a0In one of those, she portrays the differences in waiting between [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":2232,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[29],"tags":[641,643,642,640],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Are Waiting Lines Shaped Between the East and West?<\/title>\n<meta name=\"description\" content=\"How Are Waiting Lines Shaped Between the East and West? 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