{"id":2057,"date":"2010-04-30T09:09:54","date_gmt":"2010-04-30T16:09:54","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=2057"},"modified":"2014-10-01T15:33:38","modified_gmt":"2014-10-01T20:33:38","slug":"process-control-and-luck","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/process-control-and-luck\/2057\/","title":{"rendered":"Process Control and Luck"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>In Lean Thinking, <a title=\"how is important, not just the results\" href=\"https:\/\/staging.opexlearning.com\/resources\/resistance-to-change\/9133\/\"><em>how<\/em> something gets done<\/a> is more important than the results.\u00a0 Anathema you say, let me explain.<\/p>\n<p>With an over-zealous focus on results, we forget that <em>processes lead to results<\/em>.\u00a0 So,\u00a0a near-sighted focus on just the results,\u00a0ignores the fact\u00a0of how one got to those results.<\/p>\n<p>Let me illustrate:<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"   aligncenter wp-image-2058 size-full\" title=\"shmula-process-control-standard-work\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/04\/shmula-process-control-standard-work.jpg\" alt=\"shmula-process-control-standard-work\" width=\"800\" height=\"429\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/04\/shmula-process-control-standard-work.jpg 800w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/04\/shmula-process-control-standard-work-600x322.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2010\/04\/shmula-process-control-standard-work-300x160.jpg 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>So, given the matrix above, we get the following results:<\/p>\n<ol>\n<li>A Controlled process with good results is expected<\/li>\n<li>A process not in control with bad results is expected<\/li>\n<li>A Controlled process with bad results needs to be investigated through PDCA<\/li>\n<li>A process not in control with good results is luck<\/li>\n<\/ol>\n<p>By control, I do not necessarily mean statistical process control, though that would apply for some processes in manufacturing, fulfillment, healthcare, etc.\u00a0 Even as simple and as basic as <a title=\"lean thinking, standard work\" href=\"https:\/\/staging.opexlearning.com\/resources\/no-standard-then-no-kaizen\/2035\/\">Standard Work<\/a> is good enough for most companies.<\/p>\n<p>Here&#8217;s the point, regardless of business process: predictibility, repeatibility, reproducibility &#8211; that&#8217;s what we aim for in most business processes.\u00a0 For the more creative business processes or process within the innovation space, we need to approach those a little differently, but some principles do apply.<\/p>\n<h2>It&#8217;s Your Turn<\/h2>\n<p>Do you agree or disagree?\u00a0 If what I claim is right, do you get the sense, like I do, that most companies are awfully lucky?<\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>In Lean Thinking, how something gets done is more important than the results.\u00a0 Anathema you say, let me explain. With an over-zealous focus on results, we forget that processes lead to results.\u00a0 So,\u00a0a near-sighted focus on just the results,\u00a0ignores the fact\u00a0of how one got to those results. Let me illustrate: So, given the matrix above, [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":9740,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[16],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Process Control and Luck<\/title>\n<meta name=\"description\" content=\"A Controlled process with good results is expected, A process not in control with bad results is expected\" \/>\n<meta name=\"robots\" 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