{"id":1499,"date":"2009-09-24T05:48:38","date_gmt":"2009-09-24T12:48:38","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=1499"},"modified":"2014-10-07T14:18:35","modified_gmt":"2014-10-07T19:18:35","slug":"respect-for-people-underutilized-people-and-waste","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/respect-for-people-underutilized-people-and-waste\/1499\/","title":{"rendered":"Respect for People and Underutilization of Talent"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4448 alignright\" style=\"margin: 4px;\" title=\"shmula-janitor\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/09\/shmula-janitor.jpg\" alt=\"janitor sweeping manufacturing floor\" width=\"166\" height=\"246\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/09\/shmula-janitor.jpg 208w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/09\/shmula-janitor-203x300.jpg 203w\" sizes=\"(max-width: 166px) 100vw, 166px\" \/>The two pillars in Lean Thinking are <a title=\"waste of mura and muri\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-8th-type-of-muda\/309\/\">Continuous Improvement<\/a> and <a title=\"principle of respect for the human at toyota\" href=\"https:\/\/staging.opexlearning.com\/resources\/respect-for-people-principle-lean-management\/14553\/\">Respect for People<\/a>.\u00a0 What is not well understood is that most of what we know as The Toyota Production System comes from these two pillars.\u00a0 The Lean sub-culture tends to over-emphasize the &#8220;tools&#8221; of Kaizen, but miss the point altogether, since the tools stem or originate from one of the pillars above.\u00a0 The <a title=\"lean culture is important and is based on people\" href=\"https:\/\/staging.opexlearning.com\/resources\/team-or-staff\/454\/\">relationship between the 2 Pillars and Waste is subtle, but important.<\/a><\/p>\n<p>For example, let&#8217;s take the Andon Cord, a tool in the Toyota Production System.<\/p>\n<p>An Andon is a cord that hangs on both sides of a production line. It is to be pulled&#8217; when a problem happens on the line and, when pulled, production stops on the line, loud irritating Japanese music blasts through the speakers, bringing attention to everybody that there is a problem.\u00a0 The team gathers together, conducts root cause analysis (<a title=\"learn how to conduct root cause analysis\" href=\"https:\/\/staging.opexlearning.com\/resources\/ask-why-five-times-about-every-matter\/382\/\">5-why&#8217;s<\/a>), implements countermeasures (solutions on the spot), then the production line start again and the Japanese music stops.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-4449 aligncenter\" title=\"shmula-andon\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/09\/shmula-andon.jpg\" alt=\"andon cord example\" width=\"240\" height=\"195\" \/><\/p>\n<p>Now, suppose your organization breeds fear in its people and that questioning the status quo or speaking-up when there is a problem is viewed as bad. In this type of environment, implementing the tool&#8217; of an Andon Cord will not work.\u00a0 Why?\u00a0 An Andon Cord is just a tool, but it represents an organizational tenet of &#8220;if there&#8217;s a problem, please speak your mind and be not afraid.&#8221;\u00a0 If that tenet doesn&#8217;t exist, then it makes sense that nobody will pull the Andon Cord.<\/p>\n<h2><span style=\"color: #800000;\">Changing Worldview, Changing Behaviors<\/span><\/h2>\n<p>Lean Thinking is more about changing worldview and behaviors:<\/p>\n<blockquote><p>when you change a person&#8217;s worldview, a change in their behavior will follow, then they begin to improve their world<\/p><\/blockquote>\n<p>In this specific example, an Andon Cord did not work because the fundamental worldview of the company is that they do not want to know if there are problems, or that they do not value the employees&#8217; opinions or input &#8212; THAT is a bigger problem than the cumulative effect of all defects in the company (more precisely, that is the root cause of <a title=\"the 7 wastes, shmula.com\" href=\"https:\/\/staging.opexlearning.com\/resources\/process-bloat-a-hidden-indigestion\/1322\/\">waste<\/a> as well as issues in organizational effectiveness).<\/p>\n<p>For this example, here is what is at play:<\/p>\n<ol>\n<li>Speak-up if you see a problem<\/li>\n<li>Don&#8217;t pass problems <strong>up or down<\/strong> the value chain<\/li>\n<li>Improve the way you work, the service, and the product<\/li>\n<li>There is an end-customer, but the person <strong>upstream and downstream<\/strong> from you is also your customer<\/li>\n<\/ol>\n<p>If an organization doesn&#8217;t subscribe to these basic principles, then no matter how many Andon Cords are available at your company \u201d nobody will pull them.<\/p>\n<h2><span style=\"color: #800000;\">Underutilized People<\/span><\/h2>\n<p>Switching gears now.\u00a0 A related tenet to the Respect for People Pillar, is the idea of Underutilized People.\u00a0 While not officially one of the 7 Wastes in Lean, Underutilized People clearly sits in the Respect for People Pillar.<\/p>\n<p>Barry Schwartz, in an inspiring TED talk on Practical Wisdom, explains the impact on the organization and customers when the company structure and values creates underutilized people:<\/p>\n<p>In this talk, Schwartz tells us about a hospital janitor, showing the responsibilities associated with the job in their job description.\u00a0 Of all the Janitor job descriptions, not a single one involves interacting with other people.\u00a0 When Schwartz interviewed hospital janitors about the challenges of their jobs, all the problems they listed dealt with other people.<\/p>\n<p>For example, good janitors knew <strong>not to vacuum the floor when guests were napping<\/strong>, or <strong>not to mop the floor when a patient was walking the hallways<\/strong> and restoring his strength.\u00a0 Being a hospital janitor involves interactions that require kindness, care and empathic thought that&#8217;s not in the job description.<\/p>\n<p>To test Barry Schwartz&#8217;s findings, I went to Monster.com\u00a0and search for &#8220;Hospital Janitor&#8221;.\u00a0 The job description is one I found for an Elderly Care Facility:<\/p>\n<blockquote>\n<ul>\n<li>Cleans and maintains entry lobby, including cleaning of windows, doors, mopping floors, vacuuming carpets, etc., at least daily, and more if necessary to maintain excellent entrance appeal.<\/li>\n<li>Cleans laundry room, community room, conference room, and management offices on a daily basis.<\/li>\n<li>Vacuums hallways on a daily basis.<\/li>\n<li>Cleans community bathrooms on a daily basis, more if necessary to maintain in a sanitary manner.<\/li>\n<li>Cleans stairways and elevators on a regularly scheduled basis.<\/li>\n<li>Does cleaning of units, including stoves, refrigerators, bathrooms, floors, windows, etc.<\/li>\n<li>Reports all maintenance repairs needed to Maintenance Supervisor.<\/li>\n<li>Sweeps and cleans parking lot on daily basis.<\/li>\n<li>Waters flower box on a daily basis (seasonal).<\/li>\n<li>Picks up trash from grounds.<\/li>\n<li>Uses hose to clean front entry walks.<\/li>\n<li>Changes all light bulbs in hallways and common areas.<\/li>\n<li>Does minor work orders for residents and\/or management as assigned by Maintenance Supervisor.<\/li>\n<li>Reliable&#8230;Must be able to work a flexible work schedule<\/li>\n<\/ul>\n<\/blockquote>\n<p>Not one of the requirements deals with elderly patients, listening to them tell war stories, smiling at them, or any other small nice-ities that can make the day for an elderly person.\u00a0 This job description reflects the values of the company.<\/p>\n<h2><span style=\"color: #800000;\">A Long-Winded, Jagged Post<\/span><\/h2>\n<p>Yes, a lot of inter-related ideas in this post.\u00a0 Here&#8217;s the point:<\/p>\n<p>Worldview and Values matter &#8211; those dictate the behaviors of everybody in the company.\u00a0 When &#8220;tools&#8221; don&#8217;t work, that is because the values don&#8217;t support the &#8220;tools&#8221;.\u00a0 Focus on Worldview and Behavior &#8212; then the rest will follow.<br \/>\n<object width=\"610\" height=\"368\"><param name=\"movie\" value=\"http:\/\/www.youtube.com\/v\/lA-zdh_bQBo?fs=1&amp;hl=en_US&amp;rel=0\" \/><param name=\"allowFullScreen\" value=\"true\" \/><param name=\"allowscriptaccess\" value=\"always\" \/><embed src=\"http:\/\/www.youtube.com\/v\/lA-zdh_bQBo?fs=1&amp;hl=en_US&amp;rel=0\" type=\"application\/x-shockwave-flash\" allowscriptaccess=\"always\" allowfullscreen=\"allowfullscreen\" width=\"610\" height=\"368\" \/><\/object><\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>The two pillars in Lean Thinking are Continuous Improvement and Respect for People.\u00a0 What is not well understood is that most of what we know as The Toyota Production System comes from these two pillars.\u00a0 The Lean sub-culture tends to over-emphasize the &#8220;tools&#8221; of Kaizen, but miss the point altogether, since the tools stem or [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":11162,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[16],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Respect for People and Underutilization of 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