{"id":1342,"date":"2009-06-19T11:15:18","date_gmt":"2009-06-19T18:15:18","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=1342"},"modified":"2014-10-10T11:29:50","modified_gmt":"2014-10-10T16:29:50","slug":"elegance-and-encapsulation","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/","title":{"rendered":"Elegance and Encapsulation in Customer Service"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p><a title=\"elegance is hiding stuff customer doesn't need or want\" href=\"https:\/\/staging.opexlearning.com\/resources\/interview-with-matthew-may-on-elegance-subtraction-lean\/14638\/\">Hiding unnecessary information from a customer<\/a> is good business. Have you ever had an interaction with a business, where your goal was to get served, but instead the business shares their problems with you? Were you left thinking &#8220;I&#8217;ve got problems of my own, I don&#8217;t need or care to know yours. Just give me my hamburger already.&#8221; Encapsulation is an <a title=\"kaizen is simple and elegant\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-atomic-rules-of-kaizen\/1112\/\">elegant and simple principle<\/a> to ease the burden on your customer by subtracting or covering the unnecessary and adding the meaningful.<\/p>\n<p>Consider the image below:<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-4472 aligncenter\" title=\"encapsulation\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/encapsulation-300x131.jpg\" alt=\"\" width=\"519\" height=\"226\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/encapsulation-300x131.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/encapsulation-600x263.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/encapsulation-1024x448.jpg 1024w\" sizes=\"(max-width: 519px) 100vw, 519px\" \/><\/p>\n<p>The picture to the left is what I saw recently.\u00a0 I was drawn to it: the image of 3 bushes appearing to be protecting something was seductive and curious to me.\u00a0 So, I investigated further.\u00a0 To my surprise, the 3 bushes were hiding and electrical box.<\/p>\n<p>This is an example of encapsulation &#8212; information hiding, or not exposing unnecessary information, material, or anything your customer might not consider value-add.<\/p>\n<p>Encapsulation is a principle that supports Mathew May&#8217;s argument that the best ideas have something missing.\u00a0 Indeed, Encapsulation supports the principles of Symetry, Subtraction, Seduction, and Sustainability.<\/p>\n<ul>\n<li>Symmetry: The 3 bushes, aligned so peacefully, is beautiful and geometrically well-formed.<\/li>\n<li>Subtraction: Cover the ugly electrical box with 3 beautiful bushes.<\/li>\n<li>Seduction: I was drawn to this scene &#8212; I was curious to know what was going on behind the 3 bushes.<\/li>\n<li>Sustainability: Clearly, this principle can be applied to any field, function, business environment, or industry.<\/li>\n<\/ul>\n<p>Subtract the junk if you can; If you can&#8217;t, then cover it.\u00a0 That&#8217;s encapsulation.<\/p>\n\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Hiding unnecessary information from a customer is good business. Have you ever had an interaction with a business, where your goal was to get served, but instead the business shares their problems with you? Were you left thinking &#8220;I&#8217;ve got problems of my own, I don&#8217;t need or care to know yours. Just give me [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":8616,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[147],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Encapsulation in Customer Service<\/title>\n<meta name=\"description\" content=\"Encapsulation in Customer Service helps to provide a great customer satisfaction\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Encapsulation in Customer Service\" \/>\n<meta property=\"og:description\" content=\"Encapsulation in Customer Service helps to provide a great customer satisfaction\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:published_time\" content=\"2009-06-19T18:15:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2014-10-10T16:29:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/elegance-encapsulation-kaizen-thumb.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"283\" \/>\n\t<meta property=\"og:image:height\" content=\"265\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Uday Kawar\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@shmula\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Uday Kawar\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/\",\"name\":\"Encapsulation in Customer Service\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/elegance-encapsulation-kaizen-thumb.jpg\",\"datePublished\":\"2009-06-19T18:15:18+00:00\",\"dateModified\":\"2014-10-10T16:29:50+00:00\",\"author\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\"},\"description\":\"Encapsulation in Customer Service helps to provide a great customer satisfaction\",\"breadcrumb\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#primaryimage\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/elegance-encapsulation-kaizen-thumb.jpg\",\"contentUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/elegance-encapsulation-kaizen-thumb.jpg\",\"width\":283,\"height\":265},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Lean Manufacturing\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/lean\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Visual Management\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/lean\/visual-management\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Elegance and Encapsulation in Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/\",\"name\":\"OpEx Learning\",\"description\":\"Lean Six Sigma. Simplified.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd\",\"name\":\"Uday Kawar\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Encapsulation in Customer Service","description":"Encapsulation in Customer Service helps to provide a great customer satisfaction","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Encapsulation in Customer Service","og_description":"Encapsulation in Customer Service helps to provide a great customer satisfaction","og_url":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/","og_site_name":"OpEx Learning","article_publisher":"https:\/\/www.facebook.com\/get.shmula","article_published_time":"2009-06-19T18:15:18+00:00","article_modified_time":"2014-10-10T16:29:50+00:00","og_image":[{"width":283,"height":265,"url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/elegance-encapsulation-kaizen-thumb.jpg","type":"image\/jpeg"}],"author":"Uday Kawar","twitter_card":"summary_large_image","twitter_creator":"@shmula","twitter_site":"@shmula","twitter_misc":{"Written by":"Uday Kawar","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/","url":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/","name":"Encapsulation in Customer Service","isPartOf":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#website"},"primaryImageOfPage":{"@id":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#primaryimage"},"image":{"@id":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#primaryimage"},"thumbnailUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/elegance-encapsulation-kaizen-thumb.jpg","datePublished":"2009-06-19T18:15:18+00:00","dateModified":"2014-10-10T16:29:50+00:00","author":{"@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd"},"description":"Encapsulation in Customer Service helps to provide a great customer satisfaction","breadcrumb":{"@id":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#primaryimage","url":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/elegance-encapsulation-kaizen-thumb.jpg","contentUrl":"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/06\/elegance-encapsulation-kaizen-thumb.jpg","width":283,"height":265},{"@type":"BreadcrumbList","@id":"https:\/\/staging.opexlearning.com\/resources\/elegance-and-encapsulation\/1342\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/staging.opexlearning.com\/resources\/"},{"@type":"ListItem","position":2,"name":"Lean Manufacturing","item":"https:\/\/staging.opexlearning.com\/resources\/lean\/"},{"@type":"ListItem","position":3,"name":"Visual Management","item":"https:\/\/staging.opexlearning.com\/resources\/lean\/visual-management\/"},{"@type":"ListItem","position":4,"name":"Elegance and Encapsulation in Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/staging.opexlearning.com\/resources\/#website","url":"https:\/\/staging.opexlearning.com\/resources\/","name":"OpEx Learning","description":"Lean Six Sigma. Simplified.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/staging.opexlearning.com\/resources\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/staging.opexlearning.com\/resources\/#\/schema\/person\/9335b5223b67189b35bda7d6be11c3fd","name":"Uday Kawar"}]}},"_links":{"self":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/1342"}],"collection":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/users\/12327"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/comments?post=1342"}],"version-history":[{"count":0,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/posts\/1342\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media\/8616"}],"wp:attachment":[{"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/media?parent=1342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/categories?post=1342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.opexlearning.com\/resources\/wp-json\/wp\/v2\/tags?post=1342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}