{"id":10286,"date":"2012-04-23T05:36:55","date_gmt":"2012-04-23T11:36:55","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=10286"},"modified":"2014-10-08T12:55:15","modified_gmt":"2014-10-08T17:55:15","slug":"lean-manager-listen-to-feelings","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/lean-manager-listen-to-feelings\/10286\/","title":{"rendered":"Leaders Listen to Employees &#8211; a Hallmark of Lean Leadership"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Continuing our series on Lean Management, another aspect that goes along with the skill of\u00a0<a title=\"effective questions\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-asking-wrong-questions-leads-to-poor-management\/10199\/\">Lean Manager&#8217;s Ask Effective Questions<\/a> during a <a title=\"gemba is the dojo\" href=\"https:\/\/staging.opexlearning.com\/resources\/the-gemba-is-the-dojo\/422\/\">Gemba Walk<\/a> is that effective Lean Managers listen to words, but they also listen to feelings.<\/p>\n<div align=\"center\">\r\n<table border=\"1\" cellpadding=\"5\">\r\n<tbody>\r\n<tr>\r\n<td style=\"text-align: center;\"><strong>Other Articles in our Lean Leadership Series<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<ul>\r\n\t<li><a title=\"lean leadership behavior through manage for daily improvement\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-series-business-as-usual\/10398\/\">Manage for Daily Improvement is Lean Leadership in Practice<\/a><\/li>\r\n\t<li><a title=\"show empathy as a lean leader\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-demonstrate-empathy\/10338\/\">Showing Empathy is a Lean Leadership Trait<\/a><\/li>\r\n\t<li><a title=\"listen to feelings as a lean manager\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-listen-to-feelings\/10286\/\">Listen Intently with the Goal of Helping as a Lean Leader<\/a><\/li>\r\n\t<li><a title=\"ask the right questions to be a good lean manager\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-asking-wrong-questions-leads-to-poor-management\/10199\/\">Asking the Wrong Questions Is Not Lean Leadership<\/a><\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n&nbsp;\n<p>This post is not meant to be &#8220;touchy feely&#8221; &#8211; there&#8217;s a very pragmatic and practical reason why we should listen to feelings: Words and Body language and Feelings gives us greater insight into the operation and the opportunities for Kaizen in that operation. And, this goes to the fact that a lot of process problems almost always have to do with leadership and people problems. And, thankfully, Lean as a strategic approach to operations is a very good approach to solving those types of problems.<\/p>\n<p>So, as you talk with the associates and operators in your daily Gemba Walk, take notes in what they have to say, but also watch and be perceptive of how they feel. Then, validate them, sympathize with them, then help them and their leadership engage in Kaizen to help them improve their operation.<\/p>\n<p>Below are a list of feeling <sup class='footnote'><a href='#fn-10286-1' id='fnref-10286-1' onclick='return fdfootnote_show(10286)'>1<\/a><\/sup> words to watch out for.<\/p>\n<hr \/>\n<div align=\"center\">\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td colspan=\"4\" align=\"LEFT\" valign=\"TOP\" width=\"790\">\n<div align=\"center\">Pleasant Feelings<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">OPEN<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">HAPPY<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">ALIVE<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">GOOD<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">understanding<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">great<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">playful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">calm<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">confident<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">gay<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">courageous<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">peaceful<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">reliable<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">joyous<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">energetic<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">at ease<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">easy<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">lucky<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">liberated<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">comfortable<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">amazed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">fortunate<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">optimistic<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">pleased<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">free<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">delighted<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">provocative<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">encouraged<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">sympathetic<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">overjoyed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">impulsive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">clever<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">interested<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">gleeful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">free<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">surprised<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">satisfied<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">thankful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">frisky<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">content<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">receptive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">important<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">animated<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">quiet<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">accepting<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">festive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">spirited<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">certain<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">kind<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">ecstatic<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">thrilled<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">relaxed<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">satisfied<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">wonderful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">serene<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">glad<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">free and easy<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">cheerful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">bright<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">sunny<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">blessed<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">merry<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">reassured<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">elated<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">jubilant<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">LOVE<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">INTERESTED<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">POSITIVE<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">STRONG<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">loving<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">concerned<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">eager<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">impulsive<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">considerate<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">affected<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">keen<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">free<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">affectionate<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">fascinated<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">earnest<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">sure<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">sensitive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">intrigued<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">intent<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">certain<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">tender<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">absorbed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">anxious<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">rebellious<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">devoted<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">inquisitive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">inspired<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">unique<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">attracted<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">nosy<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">determined<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">dynamic<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">passionate<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">snoopy<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">excited<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">tenacious<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">admiration<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">engrossed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">enthusiastic<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">hardy<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">warm<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">curious<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">bold<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">secure<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">touched<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">brave<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">sympathy<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">daring<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">close<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">challenged<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">loved<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">optimistic<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">comforted<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">re-enforced<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">drawn toward<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">confident<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">hopeful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\" align=\"LEFT\" valign=\"TOP\" width=\"790\">\n<div align=\"center\">Difficult\/Unpleasant Feelings<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">ANGRY<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">DEPRESSED<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">CONFUSED<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">HELPLESS<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">irritated<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">lousy<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">upset<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">incapable<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">enraged<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">disappointed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">doubtful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">alone<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">hostile<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">discouraged<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">uncertain<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">paralyzed<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">insulting<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">ashamed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">indecisive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">fatigued<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">sore<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">powerless<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">perplexed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">useless<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">annoyed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">diminished<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">embarrassed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">inferior<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">upset<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">guilty<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">hesitant<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">vulnerable<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">hateful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">dissatisfied<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">shy<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">empty<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">unpleasant<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">miserable<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">stupefied<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">forced<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">offensive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">detestable<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">disillusioned<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">hesitant<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">bitter<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">repugnant<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">unbelieving<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">despair<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">aggressive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">despicable<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">skeptical<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">frustrated<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">resentful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">disgusting<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">distrustful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">distressed<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">inflamed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">abominable<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">misgiving<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">woeful<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">provoked<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">terrible<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">lost<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">pathetic<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">incensed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">in despair<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">unsure<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">tragic<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">infuriated<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">sulky<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">uneasy<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">in a stew<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">cross<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">bad<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">pessimistic<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">dominated<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">worked up<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">a sense of loss<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">tense<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">boiling<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">fuming<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">indignant<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td colspan=\"4\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">INDIFFERENT<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">AFRAID<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">HURT<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"normal\">SAD<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">insensitive<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">fearful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">crushed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">tearful<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">dull<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">terrified<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">tormented<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">sorrowful<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">nonchalant<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">suspicious<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">deprived<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">pained<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">neutral<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">anxious<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">pained<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">grief<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">reserved<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">alarmed<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">tortured<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">anguish<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">weary<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">panic<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">dejected<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">desolate<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">bored<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">nervous<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">rejected<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">desperate<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">preoccupied<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">scared<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">injured<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">pessimistic<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">cold<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">worried<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">offended<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">unhappy<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">disinterested<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">frightened<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">afflicted<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">lonely<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">lifeless<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">timid<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">aching<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">grieved<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">shaky<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">victimized<\/div>\n<\/td>\n<td>\n<div class=\"teeny\">mournful<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">restless<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">heartbroken<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">dismayed<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">doubtful<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">agonized<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">threatened<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">appalled<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">cowardly<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">humiliated<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">quaking<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">wronged<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">menaced<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">alienated<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\">\n<div class=\"teeny\">wary<\/div>\n<\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<td align=\"left\" valign=\"top\"><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-10287 aligncenter\" title=\"chernov-faces-feelings\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2012\/04\/chernov-faces-feelings.jpg\" alt=\"smiley faces feelings\" width=\"640\" height=\"933\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2012\/04\/chernov-faces-feelings.jpg 800w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2012\/04\/chernov-faces-feelings-600x875.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2012\/04\/chernov-faces-feelings-205x300.jpg 205w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2012\/04\/chernov-faces-feelings-702x1024.jpg 702w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<div class='footnotes' id='footnotes-10286'>\n<div class='footnotedivider'><\/div>\n<ol>\n<li id='fn-10286-1'> source: www.psychpage.com\/learning\/library\/assess\/<strong>feelings<\/strong>.html <span class='footnotereverse'><a href='#fnref-10286-1'>&#8617;<\/a><\/span><\/li>\n<\/ol>\n<\/div>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Continuing our series on Lean Management, another aspect that goes along with the skill of\u00a0Lean Manager&#8217;s Ask Effective Questions during a Gemba Walk is that effective Lean Managers listen to words, but they also listen to feelings. This post is not meant to be &#8220;touchy feely&#8221; &#8211; there&#8217;s a very pragmatic and practical reason why [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":10287,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[661],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Leaders Listen to Employees - a Hallmark of Lean Leadership<\/title>\n<meta name=\"description\" content=\"Leaders Listen to Employees - a Hallmark of Lean Leadership. 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