{"id":10043,"date":"2012-01-26T05:29:39","date_gmt":"2012-01-26T11:29:39","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?p=10043"},"modified":"2013-08-06T02:49:44","modified_gmt":"2013-08-06T07:49:44","slug":"legislating-toyota-production-system-lean-government","status":"publish","type":"post","link":"https:\/\/staging.opexlearning.com\/resources\/legislating-toyota-production-system-lean-government\/10043\/","title":{"rendered":"Legislating The Toyota Production System: Making the Application of Lean the Law"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>Bypassing any expected change management effort or cultural transformation, nothing gets a group of employees moving than an executive order. That&#8217;s exactly what the Governor of the State of Washington did &#8211; has executed an <a title=\"executive order to apply lean in washington state\" href=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2012\/01\/legislating-lean-state-of-washington-law.pdf\">executive order<\/a> for government employees to apply Lean in their work.<\/p>\n<p>I&#8217;m as surprised as you are. When I first read the executive order, I thought it was a joke, but it&#8217;s very real. On the one hand, I find it encouraging. On the other hand, the notion of an &#8220;executive order&#8221; feels a bit contrary to the spirit of lean. Either case, I find it as a positive event in the adoption of Lean in Government.<\/p>\n<p>The Governor&#8217;s executive order has led to a Bill that is now up for a vote in the Washington State Legislature. The Bill is titled &#8220;<a title=\"lean in government, state of washington, lean office\" href=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2012\/01\/house-bill-lean-in-government.pdf\">Maximizing the use of Lean Strategies in State Government<\/a>&#8220;.<\/p>\n<p>What is more encouraging is that the Office of the Governor released a blog post, detailing the current successes of Lean so far in their application in government. In the words of Wendy Korthuis-Smith from the Office of the Governor:<\/p>\n<blockquote><p>Some positive examples include:<\/p>\n<ul>\n<li>Department of Social and Health Services reengineered its Community Service offices  moving more staff to the frontline to serve clients and consolidating 63 call centers into one statewide call center. Since then, DSHS saw a 99 percent reduction in wait times for community services  from 4 weeks to 5-45 minutes  and the number of dissatisfied customers dropped from 98 percent to less than one percent.<\/li>\n<li>DSHS increased its outreach to encourage more parents to use online resources to pay and obtain child support payments. As a result, more clients are shifting to online payments and distribution  saving the agency $600,000 and improving accuracy and efficiency.<\/li>\n<li>The Department of Corrections avoided spending $1.3 million in additional food costs by standardizing its menu at all 12 prisons across the state.<\/li>\n<\/ul>\n<\/blockquote>\n<p>I find all of this as very positive. What do you think?<\/p>\n<p>Below is the text of the Executive Order.<\/p>\n<blockquote><p>\u00b7 \u00b7 \u00b7<br \/>\nEXECUTIVE ORDER 11-04<br \/>\nLEAN TRANSFORMATION<\/p>\n<p>WHEREAS, our current economic climate with lower revenues and higher demand for services<br \/>\nrequires state government to continue to streamline operational processes and prioritize limited<br \/>\nresources; and<\/p>\n<p>WHEREAS, the citizens of Washington expect state government to deliver needed services with\u00a0innovation, efficiency and integrity; and<\/p>\n<p>WHEREAS, we must continue to transform government into a leaner, 21st century organization\u00a0that is more effective and efficient, and put our state on a trajectory that ensures a strong\u00a0financial foundation for years to come; and<\/p>\n<p>WHEREAS, Washington, with a long-standing commitment of using tools to improve\u00a0government performance, has already embraced the Lean philosophy with several agencies<br \/>\nreporting results which demonstrate it can reduce waste, eliminate delays, save money and\u00a0provide high quality service to the public; and<\/p>\n<p>WHEREAS, Washington has already established a strong performance management culture\u00a0through Government Management, Accountability and Performance (GMAP), a management\u00a0tool that relies on performance measures for a disciplined approach to decision making; and<\/p>\n<p>WHEREAS, Lean builds on the GMAP program as a proven management approach used by a\u00a0wide range of public and private organizations to increase customer satisfaction and employee\u00a0morale, improve productivity, eliminate waste in processes and improve the quality of products<br \/>\nand services delivered; and<\/p>\n<p>WHEREAS, government has partnered with Lean subject matter experts in the private sector to\u00a0learn how to apply Lean methods and tools to eliminate waste, save time, standardize workflow,\u00a0reduce backlogs and decrease process complexity; and<\/p>\n<p>WHEREAS, Washington is already seen as a model for performance improvement practices that\u00a0encourage innovative and responsible ways of providing goods and services; and<\/p>\n<p>WHEREAS, it is necessary for state agencies to take additional steps to do more with the\u00a0resources we have available.NOW, THEREFORE, I, Christine O. Gregoire, Governor of the state of Washington by virtue\u00a0of the power vested in me by the state Constitution and statutes do hereby order and direct:<\/p>\n<p>All executive cabinet agencies to begin implementing Lean by:<\/p>\n<ol>\n<li>Learning about Lean principles, concepts and tools;<\/li>\n<li>Completing a Lean project by August 31, 2012;<\/li>\n<li>Deploying efforts to build capacity for Lean, while embedding Lean in the\u00a0agency culture; and<\/li>\n<li>Reporting Lean results and lessons learned to the Governor&#8217;s Office by\u00a0August 31, 2012.<\/li>\n<\/ol>\n<p>The Governor&#8217;s Accountability and Performance staff will work with internal and external<br \/>\npartners to:<\/p>\n<ol>\n<li>Provide enterprise-wide guidance on initiating Lean implementation;<\/li>\n<li>Provide resource options to assist agencies in Lean deployment;<\/li>\n<li>Develop an enterprise roadmap for effective Lean implementation, including a<\/li>\n<li>Lean learning path for leaders, practitioners, managers, supervisors and\u00a0employees; and<\/li>\n<li>Report progress and results of agency and interagency Lean implementation.<\/li>\n<li>No later than October of each year, the Governor&#8217;s Accountability and Performance staff shall\u00a0report to the Governor on progress made by state agencies in implementing the provisions of this\u00a0order.<\/li>\n<\/ol>\n<p>This executive order shall take effect immediately.\u00a0Signed and sealed with the official seal of the state of Washington on this 15th day of December,\u00a02011, at Olympia, Washington.\u00a0By:<\/p>\n<p>\/s\/<\/p>\n<p>Christine O. Gregoire<\/p>\n<p>Governor<\/p>\n<p>BY THE GOVERNOR:<\/p>\n<p>\/s\/<br \/>\nSecretary of State<\/p><\/blockquote>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Bypassing any expected change management effort or cultural transformation, nothing gets a group of employees moving than an executive order. That&#8217;s exactly what the Governor of the State of Washington did &#8211; has executed an executive order for government employees to apply Lean in their work. I&#8217;m as surprised as you are. When I first [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":10045,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[16],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Legislating The Toyota Production System<\/title>\n<meta name=\"description\" content=\"Legislating The Toyota Production System is an article about the state of Washington and its effort in making Lean the Law\" \/>\n<meta name=\"robots\" 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