{"id":11851,"date":"2013-09-03T12:00:28","date_gmt":"2013-09-03T17:00:28","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?page_id=11851"},"modified":"2020-09-19T21:42:38","modified_gmt":"2020-09-20T02:42:38","slug":"customer-journey-map-template-download","status":"publish","type":"page","link":"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/","title":{"rendered":"Customer Journey Map Template Download"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>You&#8217;ll find a video explaining what a customer journey map is, how to do it, a video explanation of a customer journey map, and of course a customer journey map template download for free.<\/p>\n<h2>What is a Customer Journey Map?<\/h2>\n<p>The exercise of creating a customer journey map is a process of tracking and describing all the experiences that customers have as they encounter a service or set of services or products and product features, taking into account not only what happens to them, but also their responses to their experiences. In other words, it&#8217;s a document that captures not just what happens to them, but how they feel.<\/p>\n<p>With a growing emphasis on getting closer to customers, a journey map helps us to bring customers&#8217; stories to life and acts as a call to action and helps drive cultural change. It can help shape strategy and policy and potentially new service or product innovation.<\/p>\n<div class=\"content-box-yellow\" style=\"text-align: center;\"><strong><a href=\"https:\/\/staging.opexlearning.com\/resources\/download-lean-six-sigma-template-pack\/\" onclick=\"_gaq.push(['_trackEvent', 'outbound-article-int', 'https:\/\/staging.opexlearning.com\/resources\/download-lean-six-sigma-template-pack\/', 'Get All Our Free Templates Here']);\" title=\"get other templates for lean and six sigma\">Get All Our Free Templates Here<\/a><\/strong><\/div>\n<p>Journey Maps can be thought of as documents that visually illustrate a customer&#8217;s needs, the interactions to fulfill those needs and the emotional state of the customer throughout the process. Interaction Designers and other UX professionals can convert volumes of research findings and analysis into a concise yet visually compelling story which stakeholders across the organization can easily understand and point to actionable items that will result in improvement on behalf of the customer.<\/p>\n<div align=\"center\"><iframe loading=\"lazy\" width=\"640\" height=\"480\" src=\"\/\/www.youtube.com\/embed\/JgnCnCCvNKQ?rel=0\" allowfullscreen=\"allowfullscreen\" frameborder=\"0\"><\/iframe><\/div>\n<p style=\"text-align: center;\"><a href=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2020\/09\/customer-journey-map-template-shmula-download-2020.pptx\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-11796\" title=\"powerpoint template for customer journey map\" alt=\"customer journey map template download in powerpoint\" src=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/08\/instantdownload-red-button.png\" width=\"190\" height=\"176\"><\/a><\/p>\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>You&#8217;ll find a video explaining what a customer journey map is, how to do it, a video explanation of a customer journey map, and of course a customer journey map template download for free. What is a Customer Journey Map? The exercise of creating a customer journey map is a process of tracking and describing [&hellip;]<\/p>\n","protected":false},"author":12327,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Journey Map Template Download<\/title>\n<meta name=\"description\" content=\"Learn about customer journey mapping and find a Customer Journey Map Template Download here for free with video\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Journey Map Template Download\" \/>\n<meta property=\"og:description\" content=\"Learn about customer journey mapping and find a Customer Journey Map Template Download here for free with video\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:modified_time\" content=\"2020-09-20T02:42:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/08\/instantdownload-red-button.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/\",\"name\":\"Customer Journey Map Template Download\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/08\/instantdownload-red-button.png\",\"datePublished\":\"2013-09-03T17:00:28+00:00\",\"dateModified\":\"2020-09-20T02:42:38+00:00\",\"description\":\"Learn about customer journey mapping and find a Customer Journey Map Template Download here for free with video\",\"breadcrumb\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/#primaryimage\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/08\/instantdownload-red-button.png\",\"contentUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/08\/instantdownload-red-button.png\",\"width\":190,\"height\":176,\"caption\":\"download the toyota floor management development syste\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/customer-journey-map-template-download\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/staging.opexlearning.com\/resources\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Journey Map Template Download\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/\",\"name\":\"OpEx Learning\",\"description\":\"Lean Six Sigma. 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