{"id":11263,"date":"2013-06-21T19:26:10","date_gmt":"2013-06-22T00:26:10","guid":{"rendered":"https:\/\/staging.opexlearning.com\/resources\/?page_id=11263"},"modified":"2020-09-03T12:56:14","modified_gmt":"2020-09-03T17:56:14","slug":"leadership-interviews-innovation-thought-leaders","status":"publish","type":"page","link":"https:\/\/staging.opexlearning.com\/resources\/leadership-interviews-innovation-thought-leaders\/","title":{"rendered":"Leadership Interviews | Innovation and Thought Leaders"},"content":{"rendered":"<div class=\"a296a24fa2fc69ef5487857f02f111e8\" data-index=\"9\" style=\"float: none; margin:10px 0 10px 0; text-align:center;\">\n<script async src=\"\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js\"><\/script>\r\n<!-- Single Post readerboard -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:inline-block;width:728px;height:90px\"\r\n     data-ad-client=\"ca-pub-8207522353004717\"\r\n     data-ad-slot=\"1144967431\"><\/ins>\r\n<script>\r\n(adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script>\n<\/div>\n<p>This page contains a comprehensive list of interviews Shmula.com has held with business leaders, innovation thought leaders, and customer experience practitioners.<\/p>\n<table border=\"1\" cellpadding=\"5\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<h2>Lean Leadership Interviews<\/h2>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/jeff-liker-toyota-way-unintended-consequences\/14739\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14740\" title=\"interview with jeffrey liker, author of the toyota way\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/jeff-liker-picture-shmula-interview-296x300.jpg\" alt=\"jeffrey liker, toyota way author\" width=\"171\" height=\"173\" \/><\/a><\/p>\r\n<p><a title=\"interview with toyota way author jeffrey liker\" href=\"\/jeff-liker-toyota-way-unintended-consequences\/14739\/\">Jeffrey Liker, NYT Best Selling Author, Professor, and Author of the Toyota Way<\/a><\/p>\r\n<\/td>\r\n<td>Jeffrey Liker, author of The Toyota Way, shares his thoughts on<span>\u00a0<\/span><a title=\"toyota kata with lego bricks\" href=\"\/pdca-cycle-lego-style\/10509\/\">Toyota Kata<\/a>, why sometimes root cause analysis isn't necessary, and what else he is excited to learn - even after 30 years of being a student of the Toyota Production System.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/shmula-podcast-1-eric-ries-leanstartup-interview\/15458\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15460\" title=\"eric ries podcast interview on the leanstartup\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/10\/eric-ries-leanstartup-interview-pete-abilla.png\" alt=\"eric ries leanstartup interview with pete abilla\" width=\"165\" height=\"216\" \/><\/a><\/p>\r\n<p><a title=\"eric ries podcast interview on the leanstartup\" href=\"\/shmula-podcast-1-eric-ries-leanstartup-interview\/15458\/\">Eric Ries, Author of the Leanstartup<\/a><\/p>\r\n<\/td>\r\n<td>In this Podcast interview with Eric Ries, the author of The Leanstartup, we learn about the how he's applied Lean principles to starting companies. He also tells us about his consulting work with GE and how GE, worldwide, has applied Leanstartup throughout all its divisions and is considering Leanstartup as its new Operating System for the company.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/michael-balle-interview-on-lead-with-respect\/15232\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15234\" title=\"michael balle is an author and important voice in lean\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/10\/michael-balle-picture-lead-with-respect-300x300.jpg\" alt=\"lead with respect, michael balle picture\" width=\"219\" height=\"219\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/michael-balle-picture-lead-with-respect-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/michael-balle-picture-lead-with-respect-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/michael-balle-picture-lead-with-respect-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/michael-balle-picture-lead-with-respect.jpg 400w\" sizes=\"(max-width: 219px) 100vw, 219px\" \/><\/a><\/p>\r\n<p><a title=\"michael balle interview on lean\" href=\"\/michael-balle-interview-on-lead-with-respect\/15232\/\">Michael Balle, Author and Respected Lean Thinker<\/a><\/p>\r\n<\/td>\r\n<td>Michael Balle is a leading voice in Lean. In this interview, he shares with us his thoughts on Lean, tells us about his book, and spends a good amount of time discussing Respect for People.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\"><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-content-management-interview-with-michael-jones-head-of-content-at-ebay\/16049\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16050\" title=\"michael jones, head of content at ebay, son of daniel t. jones, author of machine that changed the world\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/12\/michael-jones-head-of-content-ebay-300x300.jpg\" alt=\"head of content production at ebay, michael jones\" width=\"220\" height=\"220\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/michael-jones-head-of-content-ebay-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/michael-jones-head-of-content-ebay-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/michael-jones-head-of-content-ebay-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/michael-jones-head-of-content-ebay.jpg 500w\" sizes=\"(max-width: 220px) 100vw, 220px\" \/><\/a><a title=\"lean content management at ebay\" href=\"\/lean-content-management-interview-with-michael-jones-head-of-content-at-ebay\/16049\/\">Michael Jones, Head of Content at eBay<\/a><\/td>\r\n<td>Michael Jones is the Head of Content at eBay and is the son of Daniel T. Jones, the co-author of The Machine that Changed the World - the watershed book that first brought awareness of the Toyota Production System to America.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/how-kiva-org-uses-lean-startup-to-alleviate-poverty\/16231\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16232 size-full\" title=\"How Kiva.org uses Leanstartup principles to alleviate poverty\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/12\/akash-trevidi-kiva-lean-startup.jpg\" alt=\"akash trevidi, kiva.org, lean startup conference 2014\" width=\"171\" height=\"171\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/akash-trevidi-kiva-lean-startup.jpg 171w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/akash-trevidi-kiva-lean-startup-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/akash-trevidi-kiva-lean-startup-150x150.jpg 150w\" sizes=\"(max-width: 171px) 100vw, 171px\" \/><\/a><\/p>\r\n<p><a title=\"kiva.org uses leanstartup principles\" href=\"\/how-kiva-org-uses-lean-startup-to-alleviate-poverty\/16231\/\">Akash Trevidi<\/a><\/p>\r\n<\/td>\r\n<td>We caught up with Akash Trevidi, a product manager at Kiva.org, the microfinance company that aims to help entrepreneurs worldwide in order to alleviate poverty through self-reliance and entrepreneurship.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/intuit-brainstorm-design-thinking-lean-startup-employees-suggestion-program\/16233\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16234\" title=\"interview with hugh molotsi, vp of innovation at intuit\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/12\/hugh-molotsi-intuit-lean-startup.jpg\" alt=\"hugh molotsi, intuit labs, lean startup\" width=\"191\" height=\"191\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/hugh-molotsi-intuit-lean-startup.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/hugh-molotsi-intuit-lean-startup-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/hugh-molotsi-intuit-lean-startup-150x150.jpg 150w\" sizes=\"(max-width: 191px) 100vw, 191px\" \/><\/a><\/p>\r\n<p><a title=\"hugh molotsi, vp of innovation\" href=\"\/intuit-brainstorm-design-thinking-lean-startup-employees-suggestion-program\/16233\/\">Hugh Molotsi, VP of Innovation at Intuit Labs<\/a><\/p>\r\n<\/td>\r\n<td>We caught up with Hugh Molotsi at the Lean Startup Conference. Hugh is the VP of Innovation at Intuit Labs. In this interview, we discuss how to encourage everyone's voice in innovative product development and \u00a0in solving problems.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/day-1-voices-lean-startup-conference-2014\/16226\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16229\" title=\"Zetdi Sloan on lean startup at new mexico state university\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/12\/zetdi-sloan-new-mexico-state-university-lean-startup.jpg\" alt=\"zetdi runyan sloan, new mexico state university technology center, lean startup\" width=\"211\" height=\"211\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/zetdi-sloan-new-mexico-state-university-lean-startup.jpg 285w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/zetdi-sloan-new-mexico-state-university-lean-startup-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/zetdi-sloan-new-mexico-state-university-lean-startup-150x150.jpg 150w\" sizes=\"(max-width: 211px) 100vw, 211px\" \/><\/a><\/p>\r\n<p><a title=\"zetdi sloan and her use of leanstartup in a university setting\" href=\"\/day-1-voices-lean-startup-conference-2014\/16226\/\">Zetdi Runyan Sloan<\/a><\/p>\r\n<\/td>\r\n<td>Zetdi Runyan Sloan leads the startup and entrpreneurship events at the New Mexico State University. Learn about how use of Lean Startup.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/day-1-voices-lean-startup-conference-2014\/16226\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16228\" title=\"Albert Dupree, NIST and use of leanstartup\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/12\/al-dupree-national-institutes-of-standards-and-technology-lean-startup.jpg\" alt=\"al dupree, nist, lean startup conference\" width=\"194\" height=\"194\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/al-dupree-national-institutes-of-standards-and-technology-lean-startup.jpg 399w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/al-dupree-national-institutes-of-standards-and-technology-lean-startup-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/al-dupree-national-institutes-of-standards-and-technology-lean-startup-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/12\/al-dupree-national-institutes-of-standards-and-technology-lean-startup-150x150.jpg 150w\" sizes=\"(max-width: 194px) 100vw, 194px\" \/><\/a><\/p>\r\n<p><a title=\"Albert Dupree at National Institutes of Standards and Technology and how they use leanstartup\" href=\"\/day-1-voices-lean-startup-conference-2014\/16226\/\">Al Dupree<\/a><\/p>\r\n<\/td>\r\n<td>Al Dupree is the head of innovation at the National Institutes of Standards and Technology. In this interview, he discusses his use of Lean Startup principles in the world of research and innovation.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\"><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-healthcare-how-to-engage-employees-in-lean-nebraska-methodist-health-system\/15825\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16079\" title=\"cory strong, lean healthcare leader at nebraska health system\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/12\/cory-strong-lean-practitioner.jpg\" alt=\"cory strong, lean healthcare practitioner\" width=\"177\" height=\"196\" \/><\/a><a title=\"lean healthcare leader, cory strong\" href=\"\/lean-healthcare-how-to-engage-employees-in-lean-nebraska-methodist-health-system\/15825\/\">Cory Strong, Lean Leader at Nebraska Health System<\/a><\/td>\r\n<td>Cory Strong first learned Lean by learning the Kawasaki Production System. Many years later, he finds himself in the exciting and high impact world of Lean Healthcare as a Lean Leader at the Nebraska Health System.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/interview-with-kaizen-institute-ceo-jon-miller\/15908\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-15909\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/11\/jon-miller-kaizen-institute-gemba-pete-abilla-300x300.jpg\" alt=\"kaizen institute, jon miller, ceo\" width=\"216\" height=\"216\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/jon-miller-kaizen-institute-gemba-pete-abilla-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/jon-miller-kaizen-institute-gemba-pete-abilla-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/jon-miller-kaizen-institute-gemba-pete-abilla-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/jon-miller-kaizen-institute-gemba-pete-abilla.jpg 550w\" sizes=\"(max-width: 216px) 100vw, 216px\" \/><\/a><\/p>\r\n<p><a title=\"kaizen institute, kaizen.com ceo jon miller interview\" href=\"\/interview-with-kaizen-institute-ceo-jon-miller\/15908\/\">Jon Miller, CEO Kaizen Institute<\/a><\/p>\r\n<\/td>\r\n<td>We interview Kaizen Institute (Kaizen.com) CEO Jon Miller. In this interview, we get a glimpse of Jon's balanced and thoughtful approach to learning, teaching, and the application of the Toyota Production System.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/high-performance-organization-model-and-lean\/15822\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-15823\" title=\"interview with jonathan escobar marin on high performance organization and lean manufacturing\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/11\/jonathan-escobar-marin-picture-high-performance-organization-300x186.jpg\" alt=\"jonathan escobar marin, lean thinker, lean leader\" width=\"258\" height=\"160\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/jonathan-escobar-marin-picture-high-performance-organization-300x186.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/jonathan-escobar-marin-picture-high-performance-organization-600x373.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/jonathan-escobar-marin-picture-high-performance-organization-1024x637.jpg 1024w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/jonathan-escobar-marin-picture-high-performance-organization.jpg 1675w\" sizes=\"(max-width: 258px) 100vw, 258px\" \/><\/a><\/p>\r\n<p><a title=\"high performance organization and lean\" href=\"\/salesforce-app-exchange-lean-wear-initiative-interview-with-daniel-debow\/15850\/\">Jonathan Escobar Marin<\/a><\/p>\r\n<p>Global Head of Lean Management at Hartmann Group<\/p>\r\n<\/td>\r\n<td>Jonathan Escobar Marin is a Lean Leader and practitioner who first learned of the Toyota Production System while he was on a benchmarking trip to Toyota while employed at Procter and Gamble. In this interview you learn about his journey and how he blends the High Performance Organization Model with Lean.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/salesforce-app-exchange-lean-wear-initiative-interview-with-daniel-debow\/15850\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15864\" title=\"Podcast with daniel debow on lean at salesforce and salesforce wear initiative\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/11\/salesforce-wear-daniel-debow-app-exchange.jpg\" alt=\"salesforce app exchange interview with daniel debow on lean\" width=\"159\" height=\"238\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/salesforce-wear-daniel-debow-app-exchange.jpg 202w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/11\/salesforce-wear-daniel-debow-app-exchange-200x300.jpg 200w\" sizes=\"(max-width: 159px) 100vw, 159px\" \/><\/a><\/p>\r\n<p><a title=\"daniel debow interview on salesforce app exchange and lean\" href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/salesforce-app-exchange-lean-wear-initiative-interview-with-daniel-debow\/15850\/\">Daniel Debow, SVP at Salesforce.com<\/a><\/p>\r\n<\/td>\r\n<td>Interview with Daniel Debow, Senior Vice President at SalesForce.com; In this podcast, we discuss Deming, Lean at SalesForce, and the SalesForce Wearables Initiative.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/interview-with-matt-long-on-the-herman-miller-performance-system\/15607\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15608\" title=\"matt long, vp of continuous improvement at herman miller inc.\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/10\/matt-long-continuous-improvement-herman-miller.jpg\" alt=\"matt long, vp of continuous improvement at herman miller inc.\" width=\"196\" height=\"244\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/matt-long-continuous-improvement-herman-miller.jpg 364w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/matt-long-continuous-improvement-herman-miller-240x300.jpg 240w\" sizes=\"(max-width: 196px) 100vw, 196px\" \/><\/a><\/p>\r\n<p><a title=\"matt long, vp of continuous improvement at herman miller interview with pete abilla\" href=\"\/interview-with-matt-long-on-the-herman-miller-performance-system\/15607\/\">Matt Long, VP of Continuous Improvement at Herman Miller Inc.<\/a><\/p>\r\n<\/td>\r\n<td>Matt Long, VP of Continuous Improvement and 24 year veteran at Herman Miller Inc. shares with us the history of Lean at Herman Miller, their association with the Toyota Supplier Support Center, and about the Herman Miller Performance System.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/bob-emiliani-lean-leadership-real-lean-fake-lean\/15096\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15097\" title=\"interview with bob emiliani, professor of lean\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/10\/bob-emiliani-lean-teaching-lean-leadership-personal-photo.jpg\" alt=\"bob emiliani, lean professor and lean leadership\" width=\"227\" height=\"162\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/bob-emiliani-lean-teaching-lean-leadership-personal-photo.jpg 800w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/bob-emiliani-lean-teaching-lean-leadership-personal-photo-600x428.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/bob-emiliani-lean-teaching-lean-leadership-personal-photo-300x214.jpg 300w\" sizes=\"(max-width: 227px) 100vw, 227px\" \/><\/a><\/p>\r\n<p><a title=\"bob emiliani, lean professor\" href=\"\/bob-emiliani-lean-leadership-real-lean-fake-lean\/15096\/\">Bob Emiliani, Author and Professor of Management<\/a><\/p>\r\n<\/td>\r\n<td>This interview with Dr. Bob Emiliani covers several aspects of Fake Lean versus Real Lean. There are real insights here from the \"Lean Professor\".<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-lite-versus-lean-deep-interview-with-michel-baudin\/15452\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15456\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/10\/michel-baudin-headshot-shmula.jpg\" alt=\"michel baudin headshot picture for interview with shmula, pete abilla\" width=\"155\" height=\"187\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/michel-baudin-headshot-shmula.jpg 544w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/michel-baudin-headshot-shmula-249x300.jpg 249w\" sizes=\"(max-width: 155px) 100vw, 155px\" \/><\/a><\/p>\r\n<p><a title=\"michel baudin interview in toyota production system\" href=\"\/lean-lite-versus-lean-deep-interview-with-michel-baudin\/15452\/\">Michel Baudin, Author and Respected Voice in Lean Manufacturing<\/a><\/p>\r\n<\/td>\r\n<td>Michel Baudin is an author, highly-sought after consultant in the Toyota Production System. In this interview we learn about his distinctions between Lean-Lite versus Lean-Deep and how he understand the Respect for People Principle versus Respect for the Human as is used internally at Toyota.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-branding-interview-with-laura-busche\/15084\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15085\" title=\"interview with laura busche of lean branding, #leanbranding\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/2d-697x1024.jpg\" alt=\"author of lean branding laura busche\" width=\"201\" height=\"296\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/2d-697x1024.jpg 697w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/2d-600x881.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/2d-204x300.jpg 204w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/2d.jpg 926w\" sizes=\"(max-width: 201px) 100vw, 201px\" \/><\/a><\/p>\r\n<p><a title=\"lean branding interview with laura busche\" href=\"\/lean-branding-interview-with-laura-busche\/15084\/\">Laura Busche, Author of Lean Branding<\/a><\/p>\r\n<\/td>\r\n<td>Lean Branding is an application of Lean principles to branding. Read her provocative and practical approach to brand branding using the principles of Lean.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-logistics-supply-chain-interview-leancor-ceo-robert-martichenko\/15389\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15390 size-full\" title=\"lean logistics interview with robert martichenko\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/10\/robert-martichenko-bio-picture-leancor.jpg\" alt=\"lean logistics interview with robert martichenko\" width=\"190\" height=\"180\" \/><\/a><\/p>\r\n<p><a title=\"lean logistics with robert martichenko\" href=\"\/lean-logistics-supply-chain-interview-leancor-ceo-robert-martichenko\/15389\/\">Robert Martichenko, Founder of Leancor<\/a><\/p>\r\n<\/td>\r\n<td>Robert Martichenko is the Founder and CEO of LeanCor - a lean logistics and supply chain company. He is also the author of the book \"A Lean Fulfillment Stream\", published by the Lean Enterprise Institute. In this interview, he shares with us how Lean can be applied effectively beyond the 4 walls of manufacturing and outside the office, but infused into the entire supply chain.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a title=\"interview with leanpub ceo, peter armstrong\" href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-publishing-interview-peter-armstrong\/15237\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15238\" title=\"interview with leanpub ceo, peter armstrong\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/10\/peter-armstrong-lean-publishing-interview.png\" alt=\"lean publishing, peter armstrong\" width=\"179\" height=\"179\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/peter-armstrong-lean-publishing-interview.png 702w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/peter-armstrong-lean-publishing-interview-300x300.png 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/peter-armstrong-lean-publishing-interview-100x100.png 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/peter-armstrong-lean-publishing-interview-600x600.png 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/10\/peter-armstrong-lean-publishing-interview-150x150.png 150w\" sizes=\"(max-width: 179px) 100vw, 179px\" \/><\/a><\/p>\r\n<p><a title=\"interview with leanpub ceo, peter armstrong\" href=\"\/lean-publishing-interview-peter-armstrong\/15237\/\">Peter Armstrong, CEO of Leanpub (Lean Publishing)<\/a><\/p>\r\n<\/td>\r\n<td>Leanpub is an innovative approach to book publishing, where Peter believes that lean principles apply. He claims that writing a book is essentially a startup. And, the worst waste of all is writing a book that nobody wants. Read more to learn how to apply lean to the world of book publishing.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/why-deming-interview-with-keith-sparkjoy-cofounder-of-pluralsight\/14761\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14762\" title=\"interview with keith sparkjoy on deming and startup culture\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/kieth-sparkjoy-deming-leadership-shmula.jpg\" alt=\"kieth sparkjoy, pluralsight interview on deming\" width=\"174\" height=\"174\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/kieth-sparkjoy-deming-leadership-shmula.jpg 512w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/kieth-sparkjoy-deming-leadership-shmula-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/kieth-sparkjoy-deming-leadership-shmula-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/kieth-sparkjoy-deming-leadership-shmula-150x150.jpg 150w\" sizes=\"(max-width: 174px) 100vw, 174px\" \/><\/a><\/p>\r\n<p><a title=\"keith sparkjoy, pluralsight interview\" href=\"\/why-deming-interview-with-keith-sparkjoy-cofounder-of-pluralsight\/14761\/\">Keith Sparkjoy, Chief Culture Officer at Pluralsight<\/a><\/p>\r\n<\/td>\r\n<td>Keith Sparkjoy is the Culture Officer at Pluralsight, a Utah company that raised $135 Million in 2014 - an unprecedented amount of venture capital. And, here's the really cool part, as the culture officer, he's trying to transform his company using Dr. W. Edward Deming's teachings.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\"><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/kanban-for-creative-knowledge-work-interview-with-david-j-anderson\/14755\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14756 size-full\" title=\"interview with david j. anderson on applying kanban for creative and knowledge work\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/david-j-anderson-leankanban.png\" alt=\"david j. anderson lean kanban university\" width=\"166\" height=\"207\" \/><\/a>\r\n<p><a title=\"david j. anderson, interview on kanban for creative knowledge workers\" href=\"\/kanban-for-creative-knowledge-work-interview-with-david-j-anderson\/14755\/\">David J. Anderson, Author of many books on Agile, and inventor of Kanban for Creative and Knowledge work<\/a><\/p>\r\n<\/td>\r\n<td>David J. Anderson is the pioneer of the application of Kanban for creative knowledge work. His methodology and approach has had widespread acceptance and adoption and in this interview he shares results from companies that have tried his approach and other lessons learned.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/kanbanize-visual-kanban-theory-constraints-matter\/15074\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-15075\" title=\"ceo of kanbanize\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/dimitar-Karaivanov-kanbanize-ceo-picture.png\" alt=\"dimitar karaivanov is a the founder of kanbanize, a virtual kanban company for software engineering\" width=\"214\" height=\"222\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/dimitar-Karaivanov-kanbanize-ceo-picture.png 302w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/dimitar-Karaivanov-kanbanize-ceo-picture-289x300.png 289w\" sizes=\"(max-width: 214px) 100vw, 214px\" \/><\/a><\/p>\r\n<p><a title=\"dimitar Karaivanov is the ceo of kanbanize\" href=\"\/kanbanize-visual-kanban-theory-constraints-matter\/15074\/\">Dimitar Karaivanov, CEO of Kanbanize<\/a><\/p>\r\n<\/td>\r\n<td>Dimitar Karaivanov is the CEO of Kanbanize, a visual kanban system designed for creative and knowledge workers. In this interview, we discuss the product and its many uses and how it embodies the principles of Lean.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/virtual-kanban-board-interview-with-chris-hefley-of-leankit\/14806\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14808\" title=\"leankit ceo chris hefley on applying kanban for software engineering\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/chris-hefley-ceo-leankit-263x300.jpg\" alt=\"leankit ceo, chris hefley interview on kanban\" width=\"145\" height=\"168\" \/><\/a><\/p>\r\n<p><a title=\"interview with chris hefley ceo of leankit\" href=\"\/virtual-kanban-board-interview-with-chris-hefley-of-leankit\/14806\/\">Chris Hefley, CEO LeanKit<\/a><\/p>\r\n<\/td>\r\n<td>Chris Hefley is the CEO of LeanKit, a company that provides Virtual Kanban software for software development teams and knowledge workers. Reah his interview and learn what led to the development of LeanKit and the role Lean and the Toyota Production System plays.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-office-interview-with-dan-markovitz\/14741\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14742\" title=\"dan markovitz tells us about applying lean for the office\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/dan-markovitz-shmula-interview-picture.jpeg\" alt=\"dan markovitz, interview on lean for the office with shmula.com\" width=\"127\" height=\"182\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/dan-markovitz-shmula-interview-picture.jpeg 897w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/dan-markovitz-shmula-interview-picture-600x856.jpeg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/dan-markovitz-shmula-interview-picture-210x300.jpeg 210w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/dan-markovitz-shmula-interview-picture-717x1024.jpeg 717w\" sizes=\"(max-width: 127px) 100vw, 127px\" \/><\/a><\/p>\r\n<p><a title=\"lean for the office, interview with dan markovitz\" href=\"\/in-software-engineering-respect-for-people-is-trust\/14764\/\">Dan Markovitz, Noted consultant and expert on Lean for Office<\/a><\/p>\r\n<\/td>\r\n<td>In this interview with Dan Markovitz, we learn why he believes that everything is connected to the customer through the office. Based on this belief, he feels that Lean for Office makes the most sense. Read and learn how he's implemented Lean for the Office.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/in-software-engineering-respect-for-people-is-trust\/14764\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14765\" title=\"jason yip tells us about the state of software engineering methodologies\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/jason-yip-lean-software-shmula-interview.jpg\" alt=\"jason yip, thoughtworks principal on lean, kanban\" width=\"172\" height=\"172\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/jason-yip-lean-software-shmula-interview.jpg 200w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/jason-yip-lean-software-shmula-interview-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/jason-yip-lean-software-shmula-interview-150x150.jpg 150w\" sizes=\"(max-width: 172px) 100vw, 172px\" \/><\/a><\/p>\r\n<p><a title=\"state of software engineering with jason yip interview\" href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/in-software-engineering-respect-for-people-is-trust\/14764\/\">Jason Yip, Consultant to software development organzations<\/a><\/p>\r\n<\/td>\r\n<td>Jason Yip is a noted thoughtleader in software engineering. As a consultant, he helps software engineering organizations get better. In this interview, we learn the state of software engineering and the role of Agile, Lean for Software and Kanban.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/interview-with-matthew-may-on-elegance-subtraction-lean\/14638\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14640 size-thumbnail\" title=\"Matt May tells us about lean, design thinking and the role of subtraction\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/MMay-wsj-e1409951063202-150x150.png\" alt=\"matthew may picture wall street journal\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/MMay-wsj-e1409951063202-150x150.png 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/MMay-wsj-e1409951063202-300x300.png 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/MMay-wsj-e1409951063202-100x100.png 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\r\n<p><a title=\"interview with matthew may\" href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/interview-with-matthew-may-on-elegance-subtraction-lean\/14638\/\">Matthew May, NYT Best Selling author, consultant, and expert on Toyota Production System<\/a><\/p>\r\n<\/td>\r\n<td>Matthew May is an author and influential voice in Lean and also Design Thinking. He worked close to a decade at University of Toyota to help codify the Toyota Production System. In this interview, he shares with us his thoughts on his experience and what we can learn from it.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/improving-healthcare-with-lean-with-mark-graban\/14659\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14660 size-thumbnail\" title=\"Lean Healthcare expert, Mark Graban, tells us about the opportunities for Lean in healthcare and patient safety\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/mark-graban-face-picture-lean-150x150.png\" alt=\"mark graban, lean consultant, healthcare picture\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/mark-graban-face-picture-lean-150x150.png 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/mark-graban-face-picture-lean-100x100.png 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\r\n<p><a title=\"lean healthcare with mark graban interview\" href=\"\/improving-healthcare-with-lean-with-mark-graban\/14659\/\">Mark Graban, Best Selling Author and expert on Lean for Healthcare<\/a><\/p>\r\n<\/td>\r\n<td>Lean Healthcare expert Mark Graban stops by and share his thoughts with Shmula readers on how Lean can be applied to arguably the most important industry in the world, healthcare.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/art-smalley-difference-between-toyota-production-system-and-lean\/14679\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14680 size-thumbnail\" title=\"art smalley, toyota veteran, shares his thoughts on the lean movement and where they still miss the boat\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/Art-Smalley-toyota-veteran-150x150.jpg\" alt=\"photo of art smalley, toyota veteran lean manufacturing\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/Art-Smalley-toyota-veteran-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/Art-Smalley-toyota-veteran-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\r\n<p><a title=\"interview with art smalley on lean manufacturing\" href=\"\/art-smalley-difference-between-toyota-production-system-and-lean\/14679\/\">Art Smalley, 15 Year Toyota Veteran and authority on Toyota Production System<\/a><\/p>\r\n<\/td>\r\n<td>Art Smalley is one of the most honest and influential voices in Lean. He was the first American to work in Japan's Kamigo plant, the plant where Taiichi Ohno began the Toyota Production System. He shares with us his thoughts on the Lean Movement and where it is going wrong.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-ux-process-principles-interview-jeff-gothelf\/14717\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14720 size-thumbnail\" title=\"Jeff Gothelf shows us how to apply lean to user experience and calls it Lean UX\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/lean-ux-jeff-gothelf-picture-150x150.jpg\" alt=\"lean ux process and principles\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/lean-ux-jeff-gothelf-picture-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/lean-ux-jeff-gothelf-picture-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/lean-ux-jeff-gothelf-picture.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\r\n<p><a title=\"lean ux interview\" href=\"\/lean-ux-process-principles-interview-jeff-gothelf\/14717\/\">Jeff Gothelf, Author of Lean UX, applying Lean for User Experience<\/a><\/p>\r\n<\/td>\r\n<td>Lean is being applied to every facet of business. Jeff Gothelf shares with us his thoughts on applying Lean for user experience, or Lean UX.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-it-transformation-an-interview-with-cecil-dijoux\/14688\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14689 size-thumbnail\" title=\"Cecil Dijoux an expert on Lean IT tells us how to apply lean to information technology\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/cecil-dijoux-picture-lean-it-150x150.jpg\" alt=\"lean it transformation, information technology, cecil dijoux\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/cecil-dijoux-picture-lean-it-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/cecil-dijoux-picture-lean-it-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/cecil-dijoux-picture-lean-it.jpg 160w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\r\n<p><a title=\"cecil dijoux interview on lean for IT\" href=\"\/lean-sales-and-marketing-with-brent-wahba\/14690\/\">Cecil Dijoux, Expert Consultant on applying Lean for IT<\/a><\/p>\r\n<\/td>\r\n<td>Cecil Dijoux shares with us his thoughts on applying Lean to IT, definitely a must-read if you are in the information technology space.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\">\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-sales-and-marketing-with-brent-wahba\/14690\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14695 size-thumbnail\" title=\"Brent Wahba tells us about how to apply Lean to Sales and Marketing\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2014\/09\/brent-wahba-lean-sales-process-150x150.jpg\" alt=\"brent wahba, lean sales process\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/brent-wahba-lean-sales-process-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/brent-wahba-lean-sales-process-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2014\/09\/brent-wahba-lean-sales-process-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a><\/p>\r\n<p><a title=\"brent wahba interview on lean sales and marketing\" href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/lean-sales-and-marketing-with-brent-wahba\/14690\/\">Brent Wahba, Author and Expert on applying Lean for Sales and Marketing<\/a><\/p>\r\n<\/td>\r\n<td>Brent Wahba is a fellow at the Lean Enterprise Institute and shares with us his thoughts on Lean for Sales and Marketing.<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p><span>\u00a0<\/span><\/p>\r\n<table border=\"1\" cellpadding=\"5\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<h2>Interview with Tony Hsieh, CEO of Zappos<\/h2>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-10937\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2009\/01\/tony-hsieh-shmula-pete-abilla-150x150.jpg\" alt=\"tony-hsieh-shmula-pete-abilla\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/01\/tony-hsieh-shmula-pete-abilla-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/01\/tony-hsieh-shmula-pete-abilla-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/01\/tony-hsieh-shmula-pete-abilla-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2009\/01\/tony-hsieh-shmula-pete-abilla-50x50.jpg 50w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\r\n<p>Tony Hsieh, CEO of Zappos<\/p>\r\n<\/td>\r\n<td>In December 2008, I was fortunate enough to interview<span>\u00a0<\/span><strong>Tony Hsieh, CEO of Zappos<\/strong>. In a 5 part series of interviews, we discuss the Zappos strategy and Tony answers questions on why he chooses to focus on the customer and how he sees that as strategic.\r\n<ul>\r\n<li><a title=\"interview questions for tony hsieh\" href=\"\/interview-ask-tony-hsieh-ceo-of-zappos\/683\/\">Interview Questions from shmula.com blog readers<\/a><\/li>\r\n<li><a title=\"tony hsieh interview, part 1\" href=\"\/tony-hsieh-ceo-of-zappos-part-1\/764\/\">Tony Hsieh, CEO of Zappos, Part 1<\/a><\/li>\r\n<li><a title=\"tony hsieh interview, part 2\" href=\"\/tony-hsieh-ceo-of-zappos-part-2\/784\/\">Tony Hsieh, CEO of Zappos, Part 2<\/a><\/li>\r\n<li><a title=\"tony hsieh interview, part 3\" href=\"\/tony-hsieh-ceo-of-zappos-part-3\/808\/\">Tony Hsieh, CEO of Zappos, Part 3<\/a><\/li>\r\n<li><a title=\"tony hsieh interview, part 4\" href=\"\/tony-hsieh-ceo-of-zappos-part-4\/827\/\">Tony Hsieh, CEO of Zappos, Part 4<\/a><\/li>\r\n<li><a title=\"tony hsieh interview, part 5\" href=\"\/tony-hsieh-ceo-of-zappos-part-5\/832\/\">Tony Hsieh, CEO of Zappos, Part 5<\/a><\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p><span>\u00a0<\/span><\/p>\r\n<table border=\"1\" cellpadding=\"5\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<h2>Interviews with Customer Experience Experts<\/h2>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\"><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/rackspace-hosting-customer-experience-secret-sauce-mark-roenigk\/11093\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11094 size-thumbnail\" title=\"Mark Roenigk, COO of Rackspace tells us about the role of NPS and customer experience\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/roenigk_mark_rackspace-coo-abilla-150x150.jpg\" alt=\"rackspace hosting, net promoter score\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/roenigk_mark_rackspace-coo-abilla-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/roenigk_mark_rackspace-coo-abilla-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/roenigk_mark_rackspace-coo-abilla-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/roenigk_mark_rackspace-coo-abilla-50x50.jpg 50w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a><a title=\"interview with mark roenigk chief operating officer of rackspace\" href=\"\/shep-hyken-customer-service-customer-experience-leadership\/11087\/\">Mark Roenigk, COO of Rackspace and Board Member at the Bill and Melinda Gates Foundation<\/a><\/td>\r\n<td>Rackspace Interview on Customer Experience: We interviewed<span>\u00a0<\/span><strong>Mark Roenigk<\/strong><span>\u00a0<\/span>on June 10, 2013. We discussed the Net Promoter Score and also topics around process improvement and how Rackspace places the customer first.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/shep-hyken-customer-service-customer-experience-leadership\/11087\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11088 size-thumbnail\" title=\"Shep Hyken, customer experience expert, shares his thoughts on why companies should care about customer experience\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/shep-hyken-photo-150x150.jpg\" alt=\"shep hyken, cult of the customer\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/shep-hyken-photo-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/shep-hyken-photo-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/shep-hyken-photo-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/shep-hyken-photo-50x50.jpg 50w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"shep hyken interview on customer experience\" href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/shep-hyken-customer-service-customer-experience-leadership\/11087\/\">Shep\u00a0Hyken, Author and expert on Customer Experience Strategy<\/a><\/p>\r\n<\/td>\r\n<td>Shep Hyken Customer Service Interview: We interviewed<span>\u00a0<\/span><strong>Shep Hyken<\/strong><span>\u00a0<\/span>on June 3, 2013 and discussed topics close to his heart - the customer. We focused our discussion on customer service and how focusing on the customer is strategic, not just tactical.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/customer-experience-perspectives-interview-annette-franz-gleneicki\/11079\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-16181 size-full\" title=\"interview with annette franz on customer experience\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/05\/annette-franz-picture.png\" alt=\"annette franz customer experience\" width=\"204\" height=\"260\" \/><\/a><\/p>\r\n<p><a title=\"customer experience strategy with annette franz\" href=\"\/customer-experience-perspectives-interview-annette-franz-gleneicki\/11079\/\">Annette Franz, Customer Experience Strategist and Survey Design Expert<\/a><\/p>\r\n<\/td>\r\n<td>Annette Franz Gleneicki on Customer Experience Strategy:<span>\u00a0<\/span><strong>Annette Gleneicki<\/strong><span>\u00a0<\/span>is a customer experience thought leader and Director at Confirmit, a voice of the customer platform. We discuss her thoughts on customer experience and the direction of the overall field.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/improving-the-customer-experience-michel-falcon-interview\/10980\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-10981 size-thumbnail\" title=\"Michel Falcon, the guy behind the success of 1800GotJunk tells us how they became a customer experience giant\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/05\/michel_smile_SQUARE_sm-150x150.jpg\" alt=\"michel falcon, shmula\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/05\/michel_smile_SQUARE_sm-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/05\/michel_smile_SQUARE_sm-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/05\/michel_smile_SQUARE_sm-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/05\/michel_smile_SQUARE_sm-50x50.jpg 50w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/05\/michel_smile_SQUARE_sm.jpg 600w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"michel falcon 1800gotjunk customer experience\" href=\"\/improving-the-customer-experience-michel-falcon-interview\/10980\/\">Michel Falcon, Customer Experience Strategist and Author<\/a><\/p>\r\n<\/td>\r\n<td>Michel Falcon on Improving the Customer Experience:<span>\u00a0<\/span><strong>Michel Falcon<\/strong><span>\u00a0<\/span>is a former executive at 1800GOTJUNK and was the person who propelled 1800GOTJUNK to become a customer service powerhouse. In this interview, we discuss what he did and the lessons he learned.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/applying-continuous-improvement-service-delivery-improves-customer-experience\/11310\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-11311 size-thumbnail\" title=\"Adam Ramshaw of Genroe in Australia tells us how his clients are utilizing customer experience to grow\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/genroe-adam-ramshaw-customer-experience-150x150.jpg\" alt=\"genroe, adam ramshaw\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/genroe-adam-ramshaw-customer-experience-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/genroe-adam-ramshaw-customer-experience-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"adam ramshaw interview on customer experience and continuous improvement\" href=\"\/applying-continuous-improvement-service-delivery-improves-customer-experience\/11310\/\">Adam Ramshaw, Consultant to fortune 500 companies on Customer Experience<\/a><\/p>\r\n<\/td>\r\n<td><strong>Adam Ramshaw<\/strong>, a customer experience consultant with Genroe, explains the relationship between continuous improvement and customer experience.<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<p><span>\u00a0<\/span><\/p>\r\n<table border=\"1\" cellpadding=\"5\">\r\n<tbody>\r\n<tr>\r\n<td colspan=\"2\">\r\n<h2>Leadership Interviews<\/h2>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td scope=\"col\" width=\"150\" height=\"150\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-10971\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2007\/06\/aza-raskin-interview-150x150.jpg\" alt=\"aza-raskin-interview\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2007\/06\/aza-raskin-interview-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2007\/06\/aza-raskin-interview-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2007\/06\/aza-raskin-interview-50x50.jpg 50w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\r\n<p>Aza Raskin, Author, Startup Founder, and Son of Mac Inventor Jef Raskin<\/p>\r\n<\/td>\r\n<td>This is a multi-part Interview with<span>\u00a0<\/span><strong>Aza Raskin<\/strong>, on the Humane Interface.\r\n<ul>\r\n<li>He discusses<span>\u00a0<\/span><a title=\"aza raskin on agile methodology\" href=\"\/aza-raskin-on-cooperation-fence-throwing\/442\/\">Agile Software Engineering<\/a>.<\/li>\r\n<li>Then, in a later interview\u00a0Aza Raskin\u00a0discusses the \"<a title=\"aza raskin infinite scroll\" href=\"\/aza-raskin-on-google-search-results\/441\/\">infinite scroll<\/a>\" approach to Google search results.<\/li>\r\n<li>In part 3,\u00a0Aza Raskin\u00a0shares his thoughts on\u00a0<a title=\"aza raskin on feature bloat and featuritis\" href=\"\/aza-raskin-on-feature-bloat-clutter\/421\/\">Feature Bloat<\/a>\u00a0(aka, \"Featuritis\") and how to overcome it.<\/li>\r\n<li>In part 4,\u00a0Aza Raskin\u00a0describes the concept of\u00a0<a title=\"aza raskin quasimodal design\" href=\"\/aza-raskin-on-quasimodal-design-the-atm\/420\/\">Quasimodal Design<\/a>\u00a0and how to implement it in our software projects.<\/li>\r\n<li>Finally,\u00a0Aza Raskin\u00a0explains the role of\u00a0<a title=\"aza raskin error proofing\" href=\"\/aza-raskin-on-poka-yoke-humane-interfaces\/419\/\">Poka Yoke in the User Experience<\/a>\u00a0and why Lean should be applied to software engineering and knowledge work in general.<\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-thumbnail wp-image-11178\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2006\/08\/implementing-lean-software-development-mary-poppendieck-book-review-150x150.jpg\" alt=\"Video thumbnail for youtube video Implementing Lean Software Development | Mary Poppendieck | Book Review\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2006\/08\/implementing-lean-software-development-mary-poppendieck-book-review-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2006\/08\/implementing-lean-software-development-mary-poppendieck-book-review-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2006\/08\/implementing-lean-software-development-mary-poppendieck-book-review-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/>\r\n<p>Mary Poppendieck, Author and codifier of Lean for Software Engineering<\/p>\r\n<\/td>\r\n<td>In this multi-part interview with\u00a0<strong>Mary Poppendieck<\/strong>, the pre-eminent evangelist and teacher for Lean for Software,\u00a0explains\u00a0<a title=\"mary poppendieck on lean software engineering\" href=\"\/lean-for-software-interview-with-mary-poppendieck\/340\/\">Lean Software Engineering<\/a>.\r\n<ul>\r\n<li>Then, Shmula.com readers were able to ask her questions of their own - read them here as\u00a0<a title=\"mary poppendieck answers readers questions on lean for software\" href=\"\/lean-for-software\/401\/\">Mary Poppendieck\u2019s Answers to ALL Readers\u2019 Questions<\/a>, which includes questions such as\u00a0<a title=\"lean deployment, lean transformation, top down, bottom up\" href=\"\/poppendieck-should-lean-be-top-down-or-bottom-up\/448\/\">Should Lean be Top-down or Bottom-up?<\/a>.<\/li>\r\n<li>Then, another<span>\u00a0<\/span><a title=\"what is lean for software with Mary Poppendieck\" href=\"\/lean-for-software-interview-with-mary-poppendieck\/340\/\">Interview with Mary Poppendieck<\/a>.<\/li>\r\n<li>Then, Another interview with\u00a0<strong>Mary Poppendieck<\/strong>\u00a0where she explains\u00a0<a title=\"mary poppendieck explains lean software engineering to six sigma\" href=\"\/interview-with-mary-poppendieck\/176\/\">Lean Software Engineering to a Lean Six Sigma audience<\/a>. Plus, here's the\u00a0<a title=\"mary poppendieck, lean for software\" href=\"\/ask-mary-poppendieck-anything\/444\/\">Original Article to Ask Mary Poppendieck Anything<\/a>.<\/li>\r\n<li>Finally, Mary considers the idea of \"handoff\" and how that's such a big problem in software projects -\u00a0<a title=\"mary poppendieck, agile, handoff, waste\" href=\"\/poppendieck-on-waste-the-handoff\/447\/\">Mary Poppendieck on the Handoff and Waste<\/a><\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\"><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/interviewing-clocky\/356\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13353 size-thumbnail\" title=\"Gauri Nanda shares her thoughts on how she invented Clocky and the problem she tried to solve\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/gauri-nanda-interview-150x150.jpg\" alt=\"interview with gauri nanda, clocky\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/gauri-nanda-interview-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/gauri-nanda-interview-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"clocky inventor, gauri nanda interview\" href=\"\/interviewing-clocky\/356\/\">Gauri Nanda, Entrepreneur and inventor of Clocky<\/a><\/p>\r\n<\/td>\r\n<td>The inventor of<span>\u00a0<\/span><strong>Clocky,\u00a0Gauri Nanda<\/strong>, shares with us her thoughts on innovation and the\u00a0<a title=\"gauri nanda clocky interview\" href=\"\/interviewing-clocky\/356\/\">birth of Clocky<\/a><\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"150\" height=\"150\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter  wp-image-1766\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2010\/02\/GretchenRubin.jpg\" alt=\"GretchenRubin\" width=\"150\" height=\"150\" \/>\r\n<p>Gretchen Rubin, Author and evangelist of Happiness<\/p>\r\n<\/td>\r\n<td>In March 2010, I held a 2 part series of interview with Gretchen Rubin, the author of the Happiness Project. Her answers to reader's questions on a variety of topics centering on happiness will enlighten you.\u00a0<strong>Gretchen Rubin<\/strong>, the author of\u00a0<a title=\"gretchen rubin, the happiness project interview\" href=\"\/ask-gretchen-rubin-the-happiness-interview\/1765\/\">The Happiness Project<\/a>, shares with us here thoughts on how to be happy and what our part is in choosing to be happy.\r\n<ul>\r\n<li><strong>Gretchen Rubin<\/strong>, the author of The Happiness Project, answers\u00a0<a title=\"choose to be happy, gretchen rubin interview part 1\" href=\"\/gretchen-rubin-part-i\/1795\/\">questions on happiness<\/a>.<\/li>\r\n<li>This is Part 1 of 2. And, In part 2 of 2,\u00a0<strong>Gretchen Rubin<\/strong>, the author of the Happiness project answers more questions on\u00a0<a title=\"gretchen rubin, how to be happy, interview part 2\" href=\"\/gretchen-rubin-part-ii\/1809\/\">how to be happy<\/a>.<\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/disruptive-companies-zillowcom\/105\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13356 size-thumbnail\" title=\"Spencer Rascoff, then COO of Zillow, is now the CEO. He tells us the challenges of innovation in the real estate market\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/spencerrascoff-150x150.jpg\" alt=\"spencer rascoff interview with shmula.com and pete abilla\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/spencerrascoff-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/spencerrascoff-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/spencerrascoff-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/spencerrascoff-600x599.jpg 600w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/spencerrascoff.jpg 960w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"spencer rascoff interview with zillow\" href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/disruptive-companies-zillowcom\/105\/\">Spencer Rascoff, CEO of Zillow<\/a><\/p>\r\n<\/td>\r\n<td><strong>Spencer Rascoff<\/strong>, the<span>\u00a0<\/span><strong>CEO of Zillow<\/strong>, shares with us his thoughts on this\u00a0<a title=\"spencer rascoff zillow interview\" href=\"\/disruptive-companies-zillowcom\/105\/\">interview with Zillow<\/a>\u00a0back in June 2006.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/disruptive-companies-mozy\/80\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13358 size-thumbnail\" title=\"Josh Coatees, inventor and founder of Mozy, tells us all about storage and backup - way before dropbox came along.\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/josh-coates-mozy-interview1-150x150.jpg\" alt=\"josh coates interview with pete abilla\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/josh-coates-mozy-interview1-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/josh-coates-mozy-interview1-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"innovation behind mozy interview with josh coates\" href=\"\/disruptive-companies-mozy\/80\/\">Josh Coates, Entrepreneur and Startup Guy<\/a><\/p>\r\n<\/td>\r\n<td><strong>Josh Coates<\/strong>, the founder of<span>\u00a0<\/span><strong>Mozy<\/strong>, shares with us jokes and the\u00a0<a title=\"mozy interview josh coates\" href=\"\/disruptive-companies-mozy\/80\/\">innovation behind Mozy<\/a>.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/disruptive-companies-inoveon\/78\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13359 size-thumbnail\" title=\"Lloyd Hildebrand of Inoveon shares his thoughts on how to solve diabetic retinopathy through technology\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/lloyd-hildebrand-telemedicine-inoveon-150x150.jpg\" alt=\"interview with lloyd hildebrand, telemedicine, inoveon\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/lloyd-hildebrand-telemedicine-inoveon-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/lloyd-hildebrand-telemedicine-inoveon-100x100.jpg 100w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"inoveon, diabetic retinopathy interview\" href=\"\/disruptive-companies-inoveon\/78\/\">Lloyd Hildebrand, Physician, Entrepreneur, and Enemy of Preventable Diseases that cause Blindness<\/a><\/p>\r\n<\/td>\r\n<td><strong>Lloyd Hildebrand<\/strong>\u00a0describes Diabetic Retinopathy and how his company,<span>\u00a0<\/span><strong>Inoveon<\/strong>, a Telemedicine Company, aims to\u00a0<a title=\"inoveon cure diabetic retinopathy\" href=\"\/disruptive-companies-inoveon\/78\/\">eradicate diabetic retinopathy<\/a>.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/disruptive-companies-xfire\/75\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13360 size-thumbnail\" title=\"Ryan Kiskis, the main guy behind the world of warcraft, tells us all about it and why he's a gamer\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/ryan-kiskis-xfire-interview-with-pete-abilla-150x150.jpg\" alt=\"ryan kiskis interview\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/ryan-kiskis-xfire-interview-with-pete-abilla-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/ryan-kiskis-xfire-interview-with-pete-abilla-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/ryan-kiskis-xfire-interview-with-pete-abilla.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"ryan kiskis interview on world of warcraft\" href=\"\/disruptive-companies-xfire\/75\/\">Ryan Kiskis, Gamer, Product Director, World of Warcraft<\/a><\/p>\r\n<\/td>\r\n<td><strong>Ryan Kiskis<span>\u00a0<\/span><\/strong>of<strong><span>\u00a0<\/span>xFire<\/strong>, the developer of\u00a0<a title=\"xfire world of warcraft interview\" href=\"\/disruptive-companies-xfire\/75\/\">World of Warcraft<\/a>, explains his thoughts on innovation.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td><a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/12-questions-with-kaboodle\/230\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13361 size-thumbnail\" title=\"Brian Hansen of Kaboodle tells us why they were the first pinterest before pinterest came along\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/brian-hansen-kaboodle-interview-with-pete-abilla-150x150.jpg\" alt=\"brian hansen, kaboodle interview with pete abilla, shmula\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/brian-hansen-kaboodle-interview-with-pete-abilla-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/brian-hansen-kaboodle-interview-with-pete-abilla-300x300.jpg 300w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/brian-hansen-kaboodle-interview-with-pete-abilla-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/brian-hansen-kaboodle-interview-with-pete-abilla.jpg 304w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"brian hansen interview on kaboodle\" href=\"\/12-questions-with-kaboodle\/230\/\">Brian Hansen, Product Director, Kaboodle, the first pinterest<\/a><\/p>\r\n<\/td>\r\n<td><a title=\"kaboodle interview\" href=\"\/12-questions-with-kaboodle\/230\/\">Kaboodle<\/a>, was clearly the predecessor to Pinterest. We learn about Kaboodle and the innovation behind it.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\u00a0<a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/disruptive-companies-plaxo\/69\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13362 size-full\" title=\"Mark Jen got fired from Google for blogging. Learn why and how not to make that mistake yourself.\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/mark-jen-fired-from-google.jpg\" alt=\"mark jen, fired from google, interview with pete abilla of shmula.com\" width=\"128\" height=\"128\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/mark-jen-fired-from-google.jpg 128w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/mark-jen-fired-from-google-100x100.jpg 100w\" sizes=\"(max-width: 128px) 100vw, 128px\" \/><\/a>\r\n<p><a title=\"plaxo interview with mark jen\" href=\"\/disruptive-companies-plaxo\/69\/\">Mark Jen, Product Manager, Guy who was fired from Google<\/a><\/p>\r\n<\/td>\r\n<td><strong>Mark Jen<\/strong>, VP of Product Management at<span>\u00a0<\/span><strong>Plaxo<\/strong>, a Contact management company,\u00a0the\u00a0<a title=\"plazo interview predecessor to linkedin\" href=\"\/disruptive-companies-plaxo\/69\/\">predecessor to Linkedin<\/a>\u00a0speaks to us about innovation and the business of business networking.<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\u00a0<a href=\"https:\/\/web.archive.org\/web\/20150319051043\/http:\/\/www.shmula.com\/disruptive-companies-bzzagentcom\/65\/\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-13363 size-thumbnail\" title=\"Samuel Adams, the community guy behind social marketing company bzzagent, tells us all about word of mouth\" src=\"https:\/\/web.archive.org\/web\/20150319051043im_\/http:\/\/www.shmula.com\/wp-content\/uploads\/2013\/06\/samuel-clemens-interview-bzzagent-shmula-pete-abilla-150x150.jpg\" alt=\"sam clemens, interview with shmula.com\" width=\"150\" height=\"150\" srcset=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/samuel-clemens-interview-bzzagent-shmula-pete-abilla-150x150.jpg 150w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/samuel-clemens-interview-bzzagent-shmula-pete-abilla-100x100.jpg 100w, https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/samuel-clemens-interview-bzzagent-shmula-pete-abilla.jpg 200w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/><\/a>\r\n<p><a title=\"samuel adams interview on bzzagent\" href=\"\/disruptive-companies-bzzagentcom\/65\/\">Samuel Adams, Community Director and expert on all things word of mouth<\/a><\/p>\r\n<\/td>\r\n<td><strong>Bzzagent<\/strong>, the word of\u00a0<a title=\"bzzagent, word of mouth marketing interview\" href=\"\/disruptive-companies-bzzagentcom\/65\/\">mouth marketing company<\/a>, explains the power of the buzz.<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\n<p>&nbsp;<\/p>\n<div align=\"center\">\r\n<table border=\"1\" cellpadding=\"5\">\r\n<tbody>\r\n<tr>\r\n<td style=\"text-align: center;\"><strong>Other Articles in our Lean Leadership Series<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<ul>\r\n\t<li><a title=\"lean leadership behavior through manage for daily improvement\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-series-business-as-usual\/10398\/\">Manage for Daily Improvement is Lean Leadership in Practice<\/a><\/li>\r\n\t<li><a title=\"show empathy as a lean leader\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-demonstrate-empathy\/10338\/\">Showing Empathy is a Lean Leadership Trait<\/a><\/li>\r\n\t<li><a title=\"listen to feelings as a lean manager\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-listen-to-feelings\/10286\/\">Listen Intently with the Goal of Helping as a Lean Leader<\/a><\/li>\r\n\t<li><a title=\"ask the right questions to be a good lean manager\" href=\"https:\/\/staging.opexlearning.com\/resources\/lean-manager-asking-wrong-questions-leads-to-poor-management\/10199\/\">Asking the Wrong Questions Is Not Lean Leadership<\/a><\/li>\r\n<\/ul>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/div>\r\n&nbsp;\n<!--CusAds0-->\n<div style=\"font-size: 0px; height: 0px; line-height: 0px; margin: 0; padding: 0; clear: both;\"><\/div>","protected":false},"excerpt":{"rendered":"<p>This page contains a comprehensive list of interviews Shmula.com has held with business leaders, innovation thought leaders, and customer experience practitioners. > &nbsp;<\/p>\n","protected":false},"author":12327,"featured_media":11273,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"full-width-content","footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Leadership Interviews | Innovation and Thought Leaders<\/title>\n<meta name=\"description\" content=\"Over 40 leadership interviews with thought leaders in customer experience, innovation, and leadership. Learn from them and improve yourself.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leadership Interviews | Innovation and Thought Leaders\" \/>\n<meta property=\"og:description\" content=\"Over 40 leadership interviews with thought leaders in customer experience, innovation, and leadership. Learn from them and improve yourself.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/staging.opexlearning.com\/resources\/leadership-interviews-innovation-thought-leaders\/\" \/>\n<meta property=\"og:site_name\" content=\"OpEx Learning\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/get.shmula\" \/>\n<meta property=\"article:modified_time\" content=\"2020-09-03T17:56:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/leadership-interviews-evergreen-page.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1640\" \/>\n\t<meta property=\"og:image:height\" content=\"1171\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@shmula\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/leadership-interviews-innovation-thought-leaders\/\",\"url\":\"https:\/\/staging.opexlearning.com\/resources\/leadership-interviews-innovation-thought-leaders\/\",\"name\":\"Leadership Interviews | Innovation and Thought Leaders\",\"isPartOf\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/leadership-interviews-innovation-thought-leaders\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/staging.opexlearning.com\/resources\/leadership-interviews-innovation-thought-leaders\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/staging.opexlearning.com\/resources\/wp-content\/uploads\/2013\/06\/leadership-interviews-evergreen-page.jpg\",\"datePublished\":\"2013-06-22T00:26:10+00:00\",\"dateModified\":\"2020-09-03T17:56:14+00:00\",\"description\":\"Over 40 leadership interviews with thought leaders in customer experience, innovation, and leadership. 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