4 Concepts of Six Sigma That Can Help You Achieve Your Objectives at Work Trying to achieve your objectives at work without a proper roadmap or
The Growing Importance of Customer Service
The Growing Importance of Customer Service Customer service has always been at the center of many companies' work, but it was not until recently
Identifying Weak Points in Your Customer Service
Optimizing any process should start with a careful, critical look at its weaknesses. If you put your mind to it, you can probably identify many issues
Remaining Efficient in Customer Service as the Company Grows
Remaining Efficient in Customer Service as the Company Grows While every business must always strive for expansion, it's not that straightforward
Data Analysis and Customer Service
Data Analysis and Customer Service The strong link between customer service and data analysis has started to become quite apparent in recent years.
Are You Meeting Your Customers’ Expectations?
Are You Meeting Your Customers' Expectations? Many companies suffer from a common problem a misunderstanding of the expectations of their
Eliminating Waste in Customer Service
Eliminating Waste in Customer Service Waste is a major problem in many industries, and it can pop up in some surprising places from time to time.
Why Six Sigma Is the Future of Complex Organizations
Why Six Sigma Is the Future of Complex Organizations In the last decades, many different methodologies have sprung up for dealing with the complex
Lean Corporate Mindset: What Does It Take?
Lean Corporate Mindset: What Does It Take? So you've started to come to terms with the fact that you need to integrate lean thinking into your