Operating a restaurant will often demand more elbow grease and innovation than is needed to run other kinds of service businesses. The costs are much
Six Sigma Best Practices in Mission Critical Organizations
Six Sigma is a broad methodology that can be easily applied in a variety of fields and contexts, and while this makes it a powerful tool, it can also
[VIDEO] Heijunka Brings Customer Demand In Line
Heijunka is the Japanese term for leveling. It is a technique for reducing unevenness (Mura) which in turn reduces waste (Muda). It is crucial to the
Heijunka Leveling Production Over Time
After value streams have been solidified and embedded, Heijunka is a crucial process implementation in every successful lean organization. Heijunka
5 Important Considerations for Implementing Six Sigma Within Supply Chain Management
Not everyone understands what Six Sigma really is. Essentially it is a project that is data driven and designed to improve any processes within your
Process Reliability vs Process Capability: The Differences
There is a lot of talk about process reliability and process capability in lean circles, and while many leaders believe that they have a firm grasp on
[VIDEO] Winning With Exceptional Customer Service
In the U.S., poor customer service costs brands $83 billion every year. A study by management consultancy Bain & Company and Harvard Business
Voice of the Customer (VOC): Get Strategic and Get Results
"The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their
Lean Leadership and the Competitive Edge in Manufacturing
"Men stumble over the truth from time to time, but most pick themselves up and hurry off as if nothing happened." ~Sir Winston Churchill There has