Update: This article was dugg and made it to the Digg front page. The traffic came and I discuss the aftermath here. Go here For a Primer of Majority
Elements of Wait Time Psychology
Some of the physics and technical aspects of Queues are covered in the articles above. Today, I'd like to spend a minute on Wait Time Psychology of
Applied Regression Analysis on Absenteeism and Service Level
In a lot of business analysis, there's quite a bit of art, not just science. In this article, I employ science, but there's definitely some art
Powerpoint Tufte Nasa: Devoid of Meaning
Do you remember the Barack Obama "Yes We Can" speech? Yes, it was very powerful. Now imagine if it were a PowerPoint Deck - all the power and emotion
Book Review: Implementing Lean Software Development
Last week, I invited the readers of shmula to pose questions to Mary Poppendieck, the author of Lean Software Development: An Agile Toolkit for
Team Dynamics: Size Matters Redux
I've written about the importance of team size before, here, here, and here. Previously, this is what I said: I've written about efficient teams
5S
There are some arguments not to begin a Lean Transformation with 5S. I agree with this. But, this article is not about the broader Lean Tranformation,
Interview with Mary Poppendieck and Role of Lean Leadership
Mary Poppendieck was gracious enough to agree to an interview. She brought the concept of Lean to Agile and is a thought leader in the Agile/Lean for
eCommerce Shipping Strategy: Delivery Times and the Supply Chain
eCommerce Shipping Strategy: Delivery Times and the Supply Chain. How to make shipping a strategic imperative in order to delight the customer. The