In general, Travel Time Sucks. Travel Time is Non Value Add. Lucky for us, Queueing Theory helps us put Travel Time in some perspective. You can also
My Early Morning Muay Thai Workout Routine
I'm starting my Muay Thai workout on Wednesday. I have a heavy bag and speed bag at home that I just put together -- my wife bought me a really nice
Jack Welch & The Boston Globe, Final Chapter
Previously in Part 1 and Part 2, we discussed the possibility of Jack Welch acquiring The Boston Globe. We've discussed several things Jack might do,
Disambiguating Google
In graduate school, I did a research project in industrial linguistics. My project was to tackle the word-sense disambiguation problem. Basically,
Jack Welch & The Boston Globe, Part 2
This is part 1 of a 3 part series. The other parts can be found here: Part 1, Part 2, Part 3. Previously in Part 1, we discussed the Profit Tree for
Jack Welch & The Boston Globe, Part 1
This is part 1 of a 3 part series. The other parts can be found here: Part 1, Part 2, Part 3. There's a rumor that Jack Welch and his private equity
Before Pinterest, there was Kaboodle: Interview with Brian Hansen
From time to time, shmula interviews companies that are disruptive and value-adding, either in their approach to business, their business model, or in
Call Centers as Queueing Systems
It's clear that a Call Center is a Queue. You can also view all 40+ articles on Queueing Theory. The flow of calls begins with K trunk lines that
What is Waste?
There are 3 types of activities, 2 of which produce waste: Steps that definitely create value. Steps that create no value, but are necessary