Update 2013: Since writing this post, my wife and I have adopted 4 children. We are so blessed and are very lucky to be their parents. Go here
Your Customers Don’t Feel The Average
Most organizations collect and report on metrics that are not descriptive of their processes. Some of you may have noticed that most metrics that are
Jeff Bezos’ Risky Bet Isn’t New
While I was with Amazon, Bezos always made a point to say that Amazon wasn't an e-tailer: Amazon was a software company. He drove this point home at
How to Recognize a Bottleneck or Constraint in a System
How to Recognize a Bottleneck or Constraint in Your System is no easy task. You can also view all 40+ articles on Queueing Theory. All dynamic
Psychology of Queueing & Build-A-Bear Workshop
Waiting Line Management at Build a Bear Workshop is interesting. In addition to this article You can also view all 40+ articles on Queueing
The Art of Potty Training Twins
How to Potty Train Twins - this is our story. I hope these tips may be helpful to you. Our 4th and 5th children are 2-year old twin boys. They are
Kanban, Takt Time, & All-You-Can-Eat Meat
Last year sometime, while I was in Dallas, Fort Worth, for business, a few buddies and I ate at a highly-recommended restaurant called Texas de
Statistical Process Control Techniques – Why You Should Care
All processes are subject to some variation -- this variation can either be inherent in the process or imposed on the process by some outside force.
Consensus, Committees, Paralysis, & Digraphs
If your organization leans more towards Consensus, rather than leadership actually providing, well, leadership from the top-down, then you've probably