I stumbledupon an interesting article on Lean implemented at a Call Center. Their implementation of Lean is pretty basic, but I think it's a decent
Genchi Genbutsu Communication and Communication Breakdown
Genchi Genbutsu Communication is one way to prevent communication breakdown. I've written previously about team dynamics and team size. I've since
Mirrors Reduce the Average Waiting Time for Elevators – Emotionally, but not Physically
I went to California earlier this week for business. I rode in an elevator and that experience reminded me of a simple, yet effective way to aleviate
Deming’s 14 Points and Home Building
While at the doctor's office sometime back, I picked up a copy of a local Utah business magazine. In that magazine, there was an article that
Ask Why’ Five Times About Every Matter
Taiichi Ohno is known to have said that "having no problems is the biggest problem of all." He viewed problems not as a negative but as a "Kaizen
How Many Kanban Cards are Needed: Kanban Types and Analytical Sizing
Unlike traditional "push" systems, where material is moved downstream according to a schedule, or simply "shoved" downstream even when the downstream
Qualitative Variation Grid Example
There are outputs and the processes that produce those outputs. This article shows a way to measure qualitative variation via a simple experiement.
Queueing Theory and Terrorism
I found this nice case study of Queueing Theory applied to the problems of terrorism. In general, the problems of terrorism can be summed-up as a
Attacking Business Complexity at Heinz Corporation
Many have argued that there is an inverse relationship between business or product complexity and customer satisfaction: the more complex a product or