This weekend my wife and I waited in the cold, wet, Utah winter weather to go through a haunted house -- The Castle of Chaos. In the course of trying
Hacking at Branches or Striking at the Root?
Henry David Thoreau said: "There are a thousand hacking at the branches of evil for every one striking at the root." His statement was a commentary
Shoulders of Giants: Armand Feigenbaum Quaity Philosophy
The Mckinsey Quarterly recently published an interview with Armand Feigenbaum, a long-time proponent of Quality, former Director of Worldwide
Jeff Bezos Interview: He Discusses Defect Reduction and Lean and Six Sigma
It's been a while now since I was employed at Amazon.com, but I still greatly admire Jeff Bezos and Amazon. Culturally, it was hands-down the most
Genchi Genbutsu and Tipping Point Leadership
Genchi Genbutsu Lean Leadership is an article demonstrating through example how "go and see" is applied by Wiliam Bratton, the celebrated police
Speaking at WCBF Six Sigma Summit 2008
I've been invited to speak at WCBF's 2008 Lean Six Sigma Summit (You can view my presentation on Integrating Lean and Six Sigma). It should be a fun
Smooth Flow, Memory Simple, Motion Simple
There is a phrase at Toyota, which goes like this: "Smooth Flow, Memory Simple, Motion Simple". We can learn much from Toyota's relentless emphasis
On Leadership and Horses
Every Sunday, I engage in a lively conversation with a fellow Church-goer about his employment. My friend works with troubled youth but he does it
Colin Powell on Leadership
I have been a long-time fan of General Colin Powell. I find his approach to be honest, courageous, and humane. He is very clear about his frailties