Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions. Today is the fourth installment to those questions, here
Tony Hsieh, CEO of Zappos, Part 3
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions. Today is the third installment to those questions, here are the
Shipping Email Notification: Customer Delight Examples
Customer Delight Examples can come from the most unexpected places - like a shipping notification email. If you buy from an online retailer this
Tony Hsieh, CEO of Zappos, Part 2
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions. Today is the second installment to those questions, the first
Tony Hsieh, CEO of Zappos, Part 1
Two weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions. Today is the first installment to those questions. Be
[Interview] Ask Tony Hsieh, CEO of Zappos
Tony Hsieh, [1. Tony originally got involved with Zappos as an advisor and investor in 1999, about 2 months after the company was founded. Over time,
Law of Instinct
I love data, but not much credit is given to hunch; gut, instinct. Colin Powell, in his Laws of Leadership, shares what he calls his Law of Instinct.
Too Many Cooks in the Kitchen
Team size can make a big difference in the success of your service or product. What is counter-intuitive for most people is that the larger the team
How Twitter Solves Voter and Other Types of Information Asymetry
A while ago, I wrote a post on how Digg is characterized by the principles of Game Theory. As it turns out, that post was Dugg to the front page of