I had an experience recently where I spoke with a group of friends and acquaintances about the economy and the existential despair that is all around
Jeff Bezos and Root Cause Analysis
I'm always impressed when CEO's demonstrate Deming-like behavior as they lead; it's rare, but there's almost a magical, mobilizing, and inspiring
Tony Hsieh, CEO of Zappos, Summary
This is a summary post, highlighting the 5-part series where Tony Hsieh responds to over 20 questions submitted by shmula.com blog readers. Below
How to Learn Six Sigma?
This is the first of a series of posts on Lean and Six Sigma. My focus is pragmatic and I'll help you answer the question "How to Learn Six Sigma."
When Self-Help Does Not Help
I'd venture to say that most people don't have a desire to call customer service. If one ever got lucky enough and passed the Interactive Voice
Inverse Relationship Between Blog Posts Frequency and Tweet Frequency
Earlier this week, I posted on my experience with Twitter, Part 1. That post was retweeted by Robert Scoble, the traffic came, got a bunch of new
The Guy Kawasaki Firehose, AKA, His Twitter Feed
August 2013 Update: It's clear I had some time on my hands back in 2009. This post was my silly attempt to understanding Twitter after 1.5 months on
Factorial Equations of a Tweet
Ever since I discovered Twitter, I've been amazed at @ev, @biz, and @jack's idea of simplicity and usefulness. Lately, @windley (Phil Windley's
Tony Hsieh, CEO of Zappos, Part 5
Several weeks ago, Tony Hsieh, CEO of Zappos.com, agreed to respond to readers' questions. Today is the fifth and final installment to those