Often, our best moments are during times of trial. Indeed, what we remember most and what is most inspiring are not the scores of naysayers that
When Leading Change Management Initiatives, Watch Out for Complacency
John Kotter makes a good case that urgency is the key ingredient in any organizational transformation. Conversely, the lower the urgency, the higher
Hoshin Kanri is True North
Hoshin Kanri, sometimes called Hoshin Kanri A3, is a management tool used at Toyota to align business strategy and mobilize the entire organization
Homogeneous Innovation
Things are all too familiar. That's good and bad. It's good if the service or product meets my basic needs and is memory-neutral: that is, the
IDEO Design Thinking or Dichotomous Thinking
Recently, Tim Brown, the CEO at IDEO came to a realization that Design Thinking can coexist with Six Sigma and Lean. For a while, his stance was
A Transformation Story and Change Management
We all love stories. Stories have characters that we relate to or hate, there's drama, heroes and villains, and the best stories stir the emotion.
Why Transformation Efforts Fail
Change efforts sometimes fail. Specifically, transformation or Change efforts sometimes fail. Despite the gravity of the crisis, our responses
Respect for People and Underutilization of Talent
The two pillars in Lean Thinking are Continuous Improvement and Respect for People. What is not well understood is that most of what we know as The
Change Management Model and Turnarounds – Use a Crisis to Increase Urgency
I've been part of several turnarounds and have led a few in my short career. One thing that I've learned is this: one cannot underestimate the