I reluctantly filed and survived - I finished my taxes. I used Turbo Tax and things went smoothly. Today, I received a message that was relief to
Cost Savings for a Fortune 500 Company
Cummins Inc.[1. Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service
Dial 0 To Speak to a Real Customer Service Rep
Dial 0 To Speak to a Real Customer Service Rep. Interesting thought, right? On the way to work this morning, a commercial on National Public Radio
Lean Framework: Freedom within Framework
The Lean Framework is flexible. There's, indeed, a lot of freedom within framework. A fence keeps us safe from harm - often, from harming ourselves
Schedule Meetings in the Gemba for Effective Lean Management
Schedule meetings in the Gemba - in their natural environment is where the opportunities are. I scheduled a meeting this week and a room for our
Waiting Room Emergency Department: How to Make Time Go Slower – Staring at Acoustic Ceiling Tiles
There is a Design Thinking opportunity to Emergency Room care. In my previous post, I discussed the time involved in waiting to receive care
Emergency Room (ER) Wait Times and Queueing Theory
ER Wait Times and Queueing Theory is an article exploring queueing and waiting times in healthcare. The Emergency Room plays a vital role in
Lean Thinking and the Amazon Kindle
I receive emails from recruiters - frequently. So, as a favor to them, I am posting a job for your interest: the hiring company is
Personal Kanban Board: Family Kanban Chart
I've tried this a few times, but I think this time, with the help of the kids and my sweet wife, we've got it right for our family. Here's our Family