In this series on the Seven Wastes, we'll attempt to highlight the 7 wastes in various industries and disciplines. Today, we'll consider The Seven
Stand in a Circle Exercise, 5 Whys, and a Call Center
Sometime ago while consulting for a huge call center, I took a group of customer service agents for a little Gemba walk and a quick activity to
5 Whys on Mexican Food Wrong Order
For a lunch meeting today, I went and picked up some Mexican food. The customer in front of me was confused about his order because it wasn't what he
Overproduction and 7 Wastes for the Environment
The Environmental Protection Agency has a robust training program on how to apply Lean to the environment. They've provided a Lean Toolkit
Fun and Delightful: BMW Supply Chain Management
Fun and Delightful: BMW Supply Chain Management. Is it possible? Most logistics and supply chain professionals are primarily concerned with time,
Leadership Growth Model: Some Growth is not Visible and What we Can Learn from the Bamboo Tree
With Spring underway and flowers are beginning to bloom again, my mind is drawn to lessons learned from the garden. During the Winter months, what
Precision, Accuracy, Measurement System
We measure things. Learning. A Teaspoon. 3 Cups of Flour. Employee Engagement. 5 Miles to Go. Snoop Dogg. 30 Seconds Left. Sarah Palin, Pareto
5 Whys for Entrepreneurs
This articles presents a 5 Whys Lean Startup Example - how to apply lean to entrepreneurship. I'm delighted to see Lean Thinking applied to areas
Process Control and Luck
In Lean Thinking, how something gets done is more important than the results. Anathema you say, let me explain. With an over-zealous focus on