A SIPOC is a high level process map that includes Suppliers, Inputs, Process, Output, and Customers. The video below explains SIPOC and shows several
Genchi Genbutsu Can Help Us Develop Empathy
When we make decisions, cast judgments, or form an opinion without having observed, talked with, or experienced the situation first hand, it leads to
Stakeholder Analysis
In this short 2:47 minute video, you will learn why Stakeholder Analysis is important, how to conduct a stakeholder analysis, and develop an effective
Genchi Genbutsu Principle: We Can Us See Problems Clearly
In general, most conflict is based on different perspectives. In business, this means that people see the problem differently. Because people don't
Voice of the Customer Example and Explanation
The Voice of the Customer is a process used to capture the requirements or feedback from the customer (internal or external) to provide them with a
Lean Six Sigma: The DMAIC Framework
In an earlier post, I asked how Lean and Six Sigma can work together. In a later post, I shared that Lean and Six Sigma have a common history. In this
PDCA Cycle and A3 Problem Solving
PDCA Cycle and A3 Problem Solving are clearly related. It's not just the A3 Report. For one, the PDCA Cycle is used in the creation of A3 Reports. For
Arlington National Cemetary Grave Mix Up
At least 211 United States veterans are in unmarked or unrecorded graves in Arlington National Cemetery Army officials report that remains were found
Affinity Diagram in Six Sigma DMAIC Projects
In this 4:25 minute video, we discuss the Affinity Diagram in Six Sigma. Specifically, after this video, you'll understand what the affinity diagram