It's no surprise to most of you that Starbucks Corporation, the largest coffeehouse company in the world, is in the very beginning of their lean
Transparent Business Model: Run a Business Like an Aquarium
A good transparent business model is like Running a Business Like an Aquarium. I read this quote recently and found it very appropriate and aligned
Inside Look at 15 Amazon.com Fulfillment Center Videos
Much has been said about Amazon and how they treat their associates that work in the warehouses. I was an employee at Amazon and I personally didn't
What is a Warehouse Management System? [video]
A key element in the effective management of the warehouse is the Warehouse Management System. Another variant is the Inventory Management System.
Averages Do Not Describe Individual Experience
Most organizations use the average or the mean for their metrics. This is common, convenient, and easy. But, the average doesn't describe the
Toyota Financial Services Effortless Customer Experience
We recently bought a new car - yes, a Toyota. To buy it, we went through Toyota Financial Services. This week, we received a letter welcoming us and
Dog Psychology and Human Motivation: Daniel Pink on What Motivates Us
Dogs want more than anything to please their owners. As such, they respond to positive reinforcement: if the dog does something good and the owner
The Deming Chain
Deming's ideas were his own, but he owes a great deal to his mentor, Walter Shewhart. In this article, we explore the idea that led to Deming's work
How to Write an Effective Problem Statement in Six Sigma
The Problem Statement in Six Sigma is deceptively simple. Yet, we know it is so difficult to write. Why? And how can we effectively write one that is