GetSatisfaction [1. blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/] recently came out with a great infographic showing what, in
Lean History and Timeline
This article shows a timeline and video of the History of Lean Six Sigma. As with most things, The Toyota Production System (later to be called Lean
Inventory Carrying Costs Formula: How Much Does Inventory Really Costs?
Customer spend in online retail is expected to be over $300 Billion in 2010. With brick-and-mortar and online retail combined, we're looking at well
Body Language Facial Expression Can Build Trust
Body Language Facial Expression Can Build Trust - this is something I'm still learning. We know that happy employees can lead to happy customers. So,
Shibumi Strategy, Matt May
Matt May was kind enough to send me a pre-release copy of his new book, The Shibumi Strategy. I liked what I've read so far and I think you would
Starbucks Lean Operations and Transformation
This post is part of a series on Starbucks Lean Operations. The series of posts can be found here: Starbucks, Why Lean, Why Now? Starbucks Lean
Management Improvement Carnival #113
Shmula is honored to host this edition of the Management Improvement Carnival. You can read other editions of the Management Improvement Carnival
Starbucks Lean Process Improvement: Why Now?
Starbucks Lean Process Improvement: Why now? - this article attempts to put some rationale on why lean makes sense for the company at this
Bloomberg Government Kanban Board
Bloomberg is ubiquitious in Wall Street and in the finance world. News on finance and data rendered on Bloomberg terminals are part and parcel of the








