Saatva Luxury Mattress reduces complexity for the customer. Because of this, Saatva reviews are overwhelmingly positive. And, we know that complexity
Marc Onetto: Lean and Six Sigma at Amazon.com
Here is a video of Mark Onetto, Senior Vice President of Worldwide Operations and Customer Service at Amazon.com; in this video he explains the role
Taiichi Ohno Quotes: Teach Others to Think for Themselves
This post continues my summary of Yoshihito Wakamatsu's book The Toyota Mindset. So far, we've covered Taiichi Ohno's belief that Wastes Hide,
Applying Little’s Law to Business
This article explains Little's Law Formula and its various applications in business. You can also view all 40+ articles on Queueing Theory. Given
Queueing Theory Definition, Equations, and Applications
Below is a Definition of Queueing Theory, a glossary, and vocabulary. Knowing the concepts below will help you better understand these articles on
Simultaneous Production and Consumption in Service, Not Manufacturing
In a previous post, I argued that there are distinct differences between Service and Manufacturing - and, especially, how one goes about applying the
Restaurant Visual Management System – The Coffee Lid
Some of the biggest opportunities is in providing a solution to the problems that people either miss or can't articulate - or, don't even recognize as
Lean Six Sigma: Elements of IMPROVE
In previous posts, we discussed the DMAIC Methodology in Six Sigma. We discuss the previous phases of DMAIC here: Define Phase, DMAIC Measure
Lego Factory Tour and Manufacturing of the Bricks
Gizmodo was fortunate to get an inside look and helped to produce this Lego Factory Tour - their warehouse, molding processes, slotting, packaging,