On Friday March 25, 2011, I had an opportunity to hear Mark Zuckerberg, Founder and CEO of Facebook and Senator Orrin Hatch speak to a group at
5 Life Lessons Learned from Multitasking
I've written about the Myth of Multitasking before; but despite knowing that Multitasking often doesn't lead to good outcomes, I find it difficult to
Law and Order SVU Outcomes Forms a Nice Pareto
The Pareto Principle is one of those almost universal truths that helps us explain the world around us. If you look carefully, you'll see the 80/20
Lean Manufacturing Concepts: The Gemba
Publishers send me a lot of books, magazines, etc., and I'm thankful for all of it. Understandably, I can't and won't read everything I'm sent. From
What Lean Has in Common with a Vasectomy Reversal and NCAA Basketball
In a Lean Transformation, a few dynamics can help create the environment upon which Lean can thrive: Start From Need Strike When The Iron is
Taiichi Ohno Quotes: Process Automation with Human Intelligence
Continuing my summary of Yoshihito Wakamatsu's book The Toyota Mindset, today we discuss Taiichi Ohno's view on Automation and Fixing Problems
Improving a Process That Should Not Exist is Waste
Arguably, the biggest waste is improving a process that shouldn't exist. Lean is deceptively simple. It's simple, always in retrospect. And,
Call Center Services and Customer Interactions
A typical television commercial could be seen by a few million people for 30 seconds. After those 30 seconds are gone, most of us forget what the
What Every Lean Transformation Could Learn From Justin Bieber
It's true, I've become a Belieber. No, I'm not into his music - actually, I have yet to hear a complete Justin Bieber song - not yet anyway. No,