On the heels of the United States of America hitting the US Debt Ceiling of $14 Trillion dollars and Carlos Santana creating a flood of debate about
Taiichi Ohno Quotes: Add Your Craftiness To It
In Yoshihito Wakamatsu's book The Toyota Mindset, he explains Taiichi Ohno's knack and forceful nature in encouraging everyone to innovate. To
Who is “Navneet Panda” in The Google Panda Update?
First, a warning: To those that read my blog and are typically interested in posts on Lean Manufacturing and Change Management, this article is not on
Shopping Cart Abandonment Reasons Shows an 80/20
Value, from the perspective of the customer, is often defined as a question in the context of Lean: If the customer were here, what steps would they
Startup Lessons Learned 2011: Discount Code
I'm pleased to offer a 20% discount code for Eric Ries' Startup Lessons Learned 2011 Conference. Below are the conference details: Startup Lessons
Toyota Customer Service – Example of Overdoing It
We often hear customer service quotes about "great customer service" or "poor customer service" - especially in the media regarding ATT Customer
Lean Transformation Journey: Infographic of Perceptions
In any Lean Transformation Journey - or a corporate culture change for which lean manufacturing principles are a major part - there are many
10 Things Osama Bin Laden Has in Common with Lean Manufacturing
As most of us know by now, Osama Bin Laden has been found and killed. This is a great day for the World Trade Center families and survivors, for
4 Things You Didn’t Know About the Pharmaceutical Supply Chain
I'm interested in how goods and services flow from the source to the customer. In an earlier post, we traced the supply chain of the White Truffle,