In this 4:46 video, you will receive an introduction to the 7 Quality tools. Specifically, you'll learn the following: What are the 7 Quality
Callaway Golf Lean Transformation
To usher in the Spring season in the United States, I thought I'd share a video of Callaway Golf, one of the largest manufacturers of Golf Clubs, Golf
Genichi Taguchi Contribution: A/B Testing and Design of Experiments
Continuing our series on the leaders that have made a significant impact to the quality movement, lean manufacturing, and six sigma, we've featured
Toyota Business Practice is the Predecessor of the PDCA Cycle
While the Shewhart Cycle of PDCA is helpful and is widely practiced by many companies that have adopted lean manufacturing and A3 Thinking and A3
Terrible Customer Service Stories
It's hard to come to a consensus on what "good customer service" is. But, bad customer service is less debatable - you just know it and feel it when
Linkedin IPO: Customer Centricity and Conflict
Linkedin, the social network for career professionals, had its initial public offering today (IPO). They are now traded on the NASDAQ with the ticker
Queueing Psychology and Unexplained Delays
Joe Palca, a National Public Radio (NPR) correspondent recently published a book entitled "Annoying: The Science of What Bugs Us". In the book, Joe
Lean Manufacturing Tools: Concepts and Principles
A lot has been written about Lean Manufacturing Tools, Concepts, Techniques. And, rightly so - they work: they are practical, simple, and are
An Efficient Process Uses Less Energy
I'm sure I'm stating the obvious, but often times the things that seem obvious in hindsight are almost always not so obvious at the outset. This might