About two weeks ago, we went on a family vacation - we went on a Carnival Cruise. En route to the Long Beach and San Pedro port, we stopped at Las
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I went on a carnival cruise recently and was very impressed by it. One of the elements that impressed me the most is that, even though none of the
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We are pleased to bring you this article by Troy Taylor, who was formerly with Toyota in the UK. His article discusses his experience as a lean
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Where's my legal stuff? Yes, even in the industry of law, we ask the fundamental question of "where's my stuff?" You can also view all 40+ articles
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My wife recently went to Michael's Arts and Crafts store to buy some art supplies. She a wonderful artist and is just now getting back into art after









