Let's face it. If you provide a poor customer experience, your customers will leave you. But "good" is debateable, but "bad customer service" is less
Why Use an Inventory Management System
We're pleased to have Robert Lockard step in with a guest post and share his thoughts on the reasons why organization might want to consider an
Toyota Venza Recall: Quality Safety Advisory Board
After a disappointing earnings call where Toyota's profit dropped by 18%, Toyota announces that they will be recalling 420,000 vehicles because of a
Taiichi Ohno Quotes: Do Not Act Spoiled
Continuing my review of Wakamatsu's book on Taiichi Ohno, today we'll explore his views on Urgency and how to prevent acting spoiled or how to prevent
Carnival Cruise Animal Towels – Our Family’s Experience and the Kano Model
In previous posts about my recent cruise vacation, I shared about a Poka Yoke Toilet and the Customer Relationship Management at Carnival Cruise.
No Skateboarding Sign: A Poka Yoke Approach
We know that a Poka-Yoke approach is a much more effective approach to preventing mistakes and errors. But, sometimes, we see the approach of
Defect Display Board at the Laundromat
Let me say at the outset that all growing up, I had always equated a laundromat with the dry cleaners. But, apparently, they are different things.
Aquarium Filter Types: A Pareto Chart
We have an aquarium with a bunch of fish. In truth, my only involvement with our fish is when I have to clean the aquarium or when I need to buy
Table Conversations: I Don’t Give a Fudge about Healthcare Errors
We are pleased to bring you this article by Devin Cabanilla, who is a Lean practitioner in Healthcare, working at a large hospital system in