Ben and Jerry's Ice Cream is a pretty fascinating organization. Not only do they make great tasting ice cream, but they sincerely care about the
Boeing Factory Tour [video]
If you've ever wanted to see how airplanes are made, here's an interesting video of the Boeing Factory Tour.
Inventory Management: Is Reshoring US Manufacturing the Answer?
We're pleased to have David Hutchinson provide this op-ed article on his thoughts about trend of Reshoring US Manufacturing. David is the founder and
Applying Continuous Improvement to Service Delivery with Adam Ramshaw
We're please to host Adam Ramshaw today, a Customer Experience consultant with more than 20 years of experience in helping organizations improve their
The Rackspace Customer Experience Secret Sauce: An Interview with Rackspace COO Mark Roenigk
I am very excited to present this interview with Mark Roenigk, the Chief Operating Officer of Rackspace. For those who may not know, Rackspace is a
Ignore the “Net” in NPS: Manage Promoters and Detractors Independently
Mobilizing an entire organization to a single number, such is the benefit of the Net Promoter Score. But, doing so can be misleading and can lead to
Shep Hyken on Customer Service, Customer Experience, and Leadership
I am very excited to present to you an interview that I conducted with Shep Hyken. He is a recognized thought leader and expert on customer service,
Customer Experience Perspectives: An Interview with Annette Franz Gleneicki
We're pleased to have Annette Franz Gleneicki share with us her perspective on several questions that keep customer experience professionals up at
Descending into the Mariana Trench and Lessons in Customer Experience
Titanic Director, James Cameron, was recently interviewed on NPR [1. http://www.npr.org/blogs/thetwo-way/2013/05/23/186302916/Mariana-Trench] on his