Among other philosophical questions you've pondered, I'm sure you've also asked yourself "How to Game the Net Promoter Score?". Well, I'm here to
Where’s My Pizza? Behind The Scenes at Domino’s Pizza Tracker
Domino's Pizza Tracker Process - A Behind the Scenes Look at what actually happens in the Domino's Pizza Kitchen and how the steps in the kitchen
Customer Service Awkward Moments: Live Human is Busy
Have you ever experienced an odd customer service moment? That was a trick question - of course you have. We all have. And, I just experience one
Developing Customer Personas To Create Customer Journey Maps
Developing Customer Personas are a critical step in building Customer Journey Maps. Keeping in mind the purpose of the exercise is key: We develop
Corvette Factory Tour
I'm not really into cars, but I love learning about how cars are manufactured. The corvette is an American icon and, like you I'm sure, I'm interested
Hershey Factory Tour [video]
For all you chocolate lovers out there, today we present a video of the Hershey Factory Tour. In this video, the narrator begins with the
Heinz Factory Tour [video]
Who hasn't heard of Heinz? Yeah, that's what I thought. They have been around for over 100 years and are an American icon - the ketchup is just as
Harley Davidson Factory Tour [video]
This video of the Harley Davidson Factory Tour shows how Harley makes motorcycles. Let me know a couple of interesting items that you may want to keep
Gibson Factory Tour [video]
I live in Nashville, but I still haven't been on a Gibson Factory Tour. Thankfully, there's a video available to see how guitars are made. I have to