I've tried this a few times, but I think this time, with the help of the kids and my sweet wife, we've got it right for our family. Here's our Family
Hoshin Kanri is True North
Hoshin Kanri, sometimes called Hoshin Kanri A3, is a management tool used at Toyota to align business strategy and mobilize the entire organization
IDEO Design Thinking or Dichotomous Thinking
Recently, Tim Brown, the CEO at IDEO came to a realization that Design Thinking can coexist with Six Sigma and Lean. For a while, his stance was
Respect for People and Underutilization of Talent
The two pillars in Lean Thinking are Continuous Improvement and Respect for People. What is not well understood is that most of what we know as The
Everyday Poka-Yoke: Medicine that Prevents Abuse
King Pharmaceutical (NYSE: KG) recently had a drug approved by the Food and Drug Administration (FDA). Their drug, Embeda, has an interesting
Elegance and Encapsulation in Customer Service
Hiding unnecessary information from a customer is good business. Have you ever had an interaction with a business, where your goal was to get served,
Jeff Bezos Kaizen: The Source of Dirt
In Amazon's 2008 letter to shareholders, Jeff Bezos shares about a Kaizen event he participated in: At a fulfillment center recently, one of our
Customer Service and the iPhone [video]
This article shows how Apple Customer Service can be strategic in reducing customer pain points through the use of Lean and Six Sigma. In some
Mind Before Money, Creativity Before Capital
My Kung Fu brother and I spoke last week and he taught me something that remains with me: I continue to do Wing Chun because it allows me to