I usually post a few articles per week on a topic related to Lean or Six Sigma. But, for the last several months, I've been busy planning, building,
Lean and Six Sigma in eCommerce – A Presentation and Case Study
In looking at my old files, I found this old presentation of the time I was at eBay. There, I was responsible for implementing Lean and Six Sigma in
The One Skill You Need to Solve Any Problem But Probably Aren’t Using
Yes, the title is a bit dramatic. But, I'm trying to make a point as well as liberally applying some creativity to my copywriting. So, what is the one
Troubleshooting a Troubled Process Map
When the problem itself is the tool we use to describe the problem, then you really have a problem. This is the case with the Rug Doctor
Deconstructing Noah Kagan’s Email and Principles for Leading Lean Enterprise Transformation or Change Initiatives
Or Any Change Management Program [Click to Tweet This Article] Noah is the founder of a company called AppSumo, which is kind of like Groupon but
If Six Sigma Drains Employees’ Creativity, This Business Practice Has it Beat
Recently, Andrew Smart, a Human Factors Scientist, makes an entertaining case against Six Sigma [1.
Standard Work Improves Customer Experience and Helps Decision Making
Standard Work Leadership is often based on the concept that when there is no standard, there is no Kaizen. But, the benefits of Standard Work does
Customer Service Andon Cord: Jeff Bezos and Customer Experience
Jeff Bezos demonstrates - yet again - what it means to be customer centric and demonstrates Customer Service Lean Principles. In his Amazon 2012
Standardized Work: How My White Board Keeps me On Track
A simple Standard Work Board that follows the tried and true principle of Standard Work help me a lot. Let me share with you the white board I use at