The Kano model is not really new, and it's actually quite popular in many organizations nowadays. Its benefits are easy to see, and the model itself
[VIDEO] Learning About the 5S Tool
The 5S tool is used to reduce waste and optimize productivity through maintaining an orderly workplace. The term refers to five steps Sort, Set in
Why Is Customer Satisfaction So Critical to TQM?
Total Quality Management (TQM) is a good way to drive a company towards continuous improvement, and it's a tightly focused approach that relies on
How Can 5S Improve Productivity in Your Organization?
The 5S methodology enjoys a lot of popularity nowadays and is commonly mentioned in various contexts related to production and manufacturing. Its
How is Lean Different from Other Problem-Solving Methodologies?
The various industries and professional areas of the modern world have spawned a huge number of techniques for addressing problematic situations, some
The 3 Levels of Customer Needs in the Kano Model
The Kano model, named after its creator Noriaki Kano, aims to standardize the way companies see the needs of their customers, and is a great tool in
Can You Use 5S to Clean Your Email Inbox?
5S is a versatile system commonly applied in various production environments in order to boost the productivity of the facility as a whole, and ensure
Can the Kano Model Be Used Effectively in Product Development?
The Kano model is a great tool for adapting your product/service to the actual demand of your customer base, but it should be used with a degree of
Data Collecting in SPC: A Short Overview
Statistical Process Control or SPC for short can help your organization progress in great strides when applied correctly, but it does come with a